1. youngjediboy's Avatar
    I haven't dropped my phone or made any changes in settings or apps and today just suddenly the hardware power button stopped working. Has this been a common problem? It's such a hassle I have to plug in the phone to be able to turn on. Now I've gotta back up everything and figure out what apps and settings I have and want to keep for the replacement.
    12-16-2012 01:43 PM
  2. Nonja's Avatar
    My power button stopped working a year after having the phone. The phone would randomly reboot and the only way I could power it on was by reinserting the battery. Thankfully it was covered under Sprint insurance, so I got a free replacement a few days after taking it to a Sprint store.

    I used GO Backup Pro to backup all my apps, data, and settings. If you're rooted, you can restore everything "silently" otherwise it prompts you for a "yes" or "no" when restoring each app.
    12-16-2012 06:13 PM
  3. youngjediboy's Avatar
    Yeah, I just can't remember if I had kept the Sprint insurance or not... I never log into the site so now that I'm trying to I can't remember the password or details... and ended up getting locked out.

    If I don't have insurance then I'm screwed...
    12-17-2012 12:13 AM
  4. planase's Avatar
    No your not. Just take it to a place to repair it. The T-Mobile GS2 have the same problem.

    Sent from my OM SPH-D710 using Xparent SkyBlue Tapatalk
    12-19-2012 11:40 AM
  5. youngjediboy's Avatar
    Took it to a Sprint store and they said it couldn't be repaired, the power button is fixed and there's nothing they could do there. Luckily I DID have the protection plan so I put in for a replacement and it doesn't cost anything. Bad news is it's backordered and I probably won't get it till after Xmas.

    I'll have to put up with being near a plug to turn the screen on for a little while longer.
    12-20-2012 10:47 AM
  6. pa7tip's Avatar
    This happened to me too and I don't have insurance. They ordered me a replacement for $35

    Sent from my GS2 using tapatalk
    12-22-2012 07:24 PM

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