1. rrollar's Avatar
    I've had my phone for a while now and I upgraded to IceCream Sandwich when it first came out OTA. just recently I've had some issues were no matter what I do it crashes or freezes, anything from opening a text message to opening apps, any app really, it will come to a black screen and the only thing showing is the time and battery indicator. there have been some issues to where it shows the ID has stopped.

    do you think I might have a virus or should I just do a factory reset I've already tried restarting the phone and taking the battery out, no luck. Thanks everyone!
    12-31-2012 05:50 PM
  2. garwynn's Avatar
    I've had my phone for a while now and I upgraded to IceCream Sandwich when it first came out OTA. just recently I've had some issues were no matter what I do it crashes or freezes, anything from opening a text message to opening apps, any app really, it will come to a black screen and the only thing showing is the time and battery indicator. there have been some issues to where it shows the ID has stopped.

    do you think I might have a virus or should I just do a factory reset I've already tried restarting the phone and taking the battery out, no luck. Thanks everyone!
    There could be a few factors here. Found in my case it was the older Tapatalk app that I was using was the main cause.

    If you can, go pure stock JB - Rooted or not. Don't set up any accounts or apps and give it a day. If it still acts up you'll want to take it to Sprint. If not then you'll need to begin a process of elimination to find the cause and resolve it.
    01-04-2013 11:53 AM
  3. rrollar's Avatar
    Thanks for your help! I did have to eventually take my phone into the sprint store on my lunch break.they had to do a hard reset, but it fixed the issues i was having. I have to re-setup my phone to my liking, but is totally worth it not having my phone freeze up after i try doing just about anything. Thanks again.
    01-04-2013 11:14 PM

Similar Threads

  1. sense crashing all the time?? any fix??
    By KANCAMAGUS in forum Verizon HTC Thunderbolt
    Replies: 16
    Last Post: 03-28-2012, 04:34 PM
  2. Android device freezing all the time!!!!
    By DMSANN111 in forum General Help and How To
    Replies: 2
    Last Post: 02-15-2012, 09:37 AM
  3. Android device freezing all the time!!!!
    By DMSANN111 in forum Introductions
    Replies: 0
    Last Post: 02-13-2012, 01:03 PM
  4. Why root and what is tethering, does tethering stay on all the time?
    By Rushkiboy#AC in forum Motorola X Rooting, ROMs, and Hacks
    Replies: 1
    Last Post: 12-31-2010, 06:30 PM
  5. Off and on ????or ON ALL the time???
    By Hipgrncln in forum Motorola Droid X
    Replies: 11
    Last Post: 08-02-2010, 09:27 PM
LINK TO POST COPIED TO CLIPBOARD