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  1. Thread Author  Thread Author    #1  

    Default Samsung 2 Error retrieving information from server [rpc:s - 3]

    When I select the install button for an app from the Google Playstore, I receive the following error message "Error Error retrieving information from server: [rpc:s - 3]". I've tried factory reset, synching Google account, shut the device down, remove the battery, but nothing seems to work. When I go into the Application Manager, no apps are listed. Not sure what else I can do, or if this needs to go in for service. Any assistance would be appreciated.
  2. #2  
    srkmagnus's Avatar

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    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    Remove your Google account from the phone then sign back in and try re-downloading it, see if that helps.

    Sent from my Nexus 5 using AC Forums mobile app
  3. #3  

    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    I am also getting the error message when trying to download apps from Play Store. I have been to att twice and they have removed and installed it again. I am still getting the error message on my Samsung S4
  4. #4  

    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    Same thing happened to me and this took care of it.
    Method 1:

    Open system settings
    Go to Applications (or Apps) >> All
    From all apps select Google Play Store >> Clear Cache and Uninstall updates
    Again, from All>>Download Manager >> Clear Cache and Data
    Finally, All >> Google Services Framework >> Clear Cache and Data
    Now, rerun Google play store.

    Now I'm able to download and update apps,
    Thanked by 2:
  5. #5  

    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    If Method 1 (Above ^) doesn't work, try this.

    Method 2:

    Go to system settings>> Accounts>>Google>>remove your Gmail account
    Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
    Now again go to settings>> Accounts>>Google>>Add your gmail account
    Restart your android and then accept all the Google terms and setup Google settings
    Rerun Google Play Store and update or install your app.
    Thanked by:
  6. #6  
    beartenor1's Avatar

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    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    Finally, an answer that worked. The key was Uninstalling Updates for Google Play Store.
  7. #7  

    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    I just had this problem today after they had wiped my phone and I was trying to update. I just removed my google account and re-input my google account details to sync all the settings again and it worked!
  8. #8  
    Neo7's Avatar

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    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    I did Method 1 and it worked but now PlayStore INSTALLED list is blank and is not showing the list of Apps that require updating (Just the list is gone, Apps are still there and show under ALL).... If I manually update and app it then that App shows in the INSTALLED list Ok.
    Is there a way I can refresh my INSTALLED list ?

    Many thanks.
    Neo7
  9. #9  
    Neo7's Avatar

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    Default Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    Played with the Settings in PlayStore and signed into Samsung Account and next thing I know it's all working again..... go figure!
  10. #10  

    Thumbs up Re: Samsung 2 Error retrieving information from server [rpc:s - 3]

    This fixed it!!! Thank you so much

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