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Re: Wirefly Preorders Shipping Status
We have two options for exchanges for defective phones. The first one is a SWAP - and you send the defective phone back to us and we send the new phone once the defective one is received in our distribution center. The second method is an exchange, where we will send out the new phone first, once the customer agrees to pay the return guarantee deposit, a fee we charge to prevent the customer from keeping the defective phone and thereby having 2 phones for the price of 1, and then the customer can send us the defective phone after the new phone has arrived. If our agent did not offer the exchange option to you, I am very sorry about that. If you are still having issues with your phone, please PM me your order number, and I will be happy to see what we can do to assist you.
Originally Posted by Gladius Nova