Wirefly Preorders Shipping Status

**TechAd** · 06-18-2012, 03:47 PM

I preordered from wirefly, my status still states 'waiting for inventory'. Post here if your status changes.

**shafer0219** · 06-18-2012, 05:01 PM

I guess you're the only one who ordered from Wirefly. I learned my lesson the first time I ordered from them. Good luck!

**Gladius Nova** · 06-18-2012, 06:41 PM

Above^^can u please elaborate?

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**TechAd** · 06-18-2012, 06:57 PM

Originally Posted by byeblackberry

I guess you're the only one who ordered from Wirefly. I learned my lesson the first time I ordered from them. Good luck!

I guess there was a price for no tax and $20 discount...

**Lucki** · 06-18-2012, 07:31 PM

Wire fly is terrible. Sent me a defective device then when I returned it they would not reverse my upgrade. Even sprint reps 2 diff one at store and phone told me wire fly sells them for cheaper because they have the defective units most of the times. But if you have dealt with them before and everything was fine then its ur call.

**Uncle Louie** · 06-18-2012, 08:09 PM

Originally Posted by IND3LIBLE

Even sprint reps 2 diff one at store and phone told me wire fly sells them for cheaper because they have the defective units most of the times.

Of course Sprint reps are going to tell you that. They want you to buy the phones from them.

**Lucki** · 06-18-2012, 08:31 PM

Yeah but they told me Amazon and best buy would be better so dunno. I got me 4g touch from amazon and its good still

**Gladius Nova** · 06-18-2012, 09:18 PM

Originally Posted by IND3LIBLE

Wire fly is terrible. Sent me a defective device then when I returned it they would not reverse my upgrade. Even sprint reps 2 diff one at store and phone told me wire fly sells them for cheaper because they have the defective units most of the times. But if you have dealt with them before and everything was fine then its ur call.

Got my Evolution LTE from them on release day. I just think it sucks u have to send your defective phone back to them BEFORE they send u a new one.

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**tricex2** · 06-18-2012, 10:01 PM

Purposely giving a distributor defective phones sounds like a bit of a stretch to me, unless wirefly is the tj maxx or burlington's of the phone industry lol.

**poopie35** · 06-18-2012, 10:06 PM

Lmao, tj maxx though

**wirefly_kim** · 06-19-2012, 11:35 AM

Originally Posted by IND3LIBLE

Wire fly is terrible. Sent me a defective device then when I returned it they would not reverse my upgrade. Even sprint reps 2 diff one at store and phone told me wire fly sells them for cheaper because they have the defective units most of the times. But if you have dealt with them before and everything was fine then its ur call.

I am really sorry to hear that you have had this experience with us, but we do our best to reverse upgrades/cancel service as soon as we receive the equipment back in our distribution center. We get our phones Directly from the carrier, and they are the exact same devices you'd get from going to a carrier retail store. Every device has a full U.S. warranty, and is never refurbished unless explicitly sold as such. We sell the phones for a lower price because we do not have the overhead associated with brick and mortar stores, and we pass those savings on to our customers.

**wirefly_kim** · 06-19-2012, 11:42 AM

Originally Posted by Gladius Nova

Got my Evolution LTE from them on release day. I just think it sucks u have to send your defective phone back to them BEFORE they send u a new one.

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We have two options for exchanges for defective phones. The first one is a SWAP - and you send the defective phone back to us and we send the new phone once the defective one is received in our distribution center. The second method is an exchange, where we will send out the new phone first, once the customer agrees to pay the return guarantee deposit, a fee we charge to prevent the customer from keeping the defective phone and thereby having 2 phones for the price of 1, and then the customer can send us the defective phone after the new phone has arrived. If our agent did not offer the exchange option to you, I am very sorry about that. If you are still having issues with your phone, please PM me your order number, and I will be happy to see what we can do to assist you.

**TechAd** · 06-19-2012, 11:45 AM

@wirefly

Are you going to be shipping S3's today?!?...

**wirefly_kim** · 06-19-2012, 11:48 AM

Originally Posted by TechAddic

@wirefly

Are you going to be shipping S3's today?!?...

We will start shipping them as soon as the phone is launched and the carrier (Sprint) says we can. I do not have a date for phones to ship at this time.

**TechAd** · 06-19-2012, 11:54 AM

Originally Posted by wirefly

We will start shipping them as soon as the phone is launched and the carrier (Sprint) says we can. I do not have a date for phones to ship at this time.

Thank you for the quick response. Even if it was a sad one...

**wirefly_kim** · 06-19-2012, 11:57 AM

Originally Posted by TechAddic

Thank you for the quick response. Even if it was a sad one...

You are welcome. Trust me, I wish I knew when they were shipping so I could let you know.

**GrooveRite** · 06-19-2012, 12:06 PM

Originally Posted by wirefly

We will start shipping them as soon as the phone is launched and the carrier (Sprint) says we can. I do not have a date for phones to ship at this time.

What if Sprint tells you guys you CAN'T ship till August?!?!

**Gladius Nova** · 06-19-2012, 12:35 PM

Originally Posted by wirefly

We have two options for exchanges for defective phones. The first one is a SWAP - and you send the defective phone back to us and we send the new phone once the defective one is received in our distribution center. The second method is an exchange, where we will send out the new phone first, once the customer agrees to pay the return guarantee deposit, a fee we charge to prevent the customer from keeping the defective phone and thereby having 2 phones for the price of 1, and then the customer can send us the defective phone after the new phone has arrived. If our agent did not offer the exchange option to you, I am very sorry about that. If you are still having issues with your phone, please PM me your order number, and I will be happy to see what we can do to assist you.

Wow...thanks for the reply.

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**Gladius Nova** · 06-19-2012, 12:41 PM

Originally Posted by Gladius Nova

Wow...thanks for the reply.

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Oh yeah....he did mention the $400 deposit...lol...no thanks on that one..just seems as though wirefly should send new phone and not activate it until confirmation of receipt from customer, and then deactivate the old phone...hence the customer can't cheat the system with keeping two phones..at least that's how Sprint does it with exchanges by phone.

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**wirefly_kim** · 06-19-2012, 01:40 PM

Originally Posted by Gladius Nova

Oh yeah....he did mention the $400 deposit...lol...no thanks on that one..just seems as though wirefly should send new phone and not activate it until confirmation of receipt from customer, and then deactivate the old phone...hence the customer can't cheat the system with keeping two phones..at least that's how Sprint does it with exchanges by phone.

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I understand....and I will pass this feedback on to our upper management team. We are doing our best to provide the customer with the best experience we can, so we take all feedback seriously and review it. I make no promises that we will change our process, but I will certainly make sure it is reviewed. :-)