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  1. Thread Author  Thread Author    #1  

    Default Well, cracked my screen. What are my options?

    Had the phone on my lap with the QMadix snap-on case while sitting at a table at a BBQ last night. It slipped off and fell ~18" onto a concrete floor. Got a small spiderweb crack near the upper right corner, with a hairline crack running the width of the screen, just about where the notification bar is. It's serviceable as is, but it's going to annoy the heck out of me. I just checked, and it looks like I don't have the Protection Plan I thought I had. Can I get it replaced anywhere?
  2. #2  
    ihbsbA's Avatar

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    Default Re: Well, cracked my screen. What are my options?

    How long have you had it? You have 30 days to add the protection plan.
  3. #3  

    Default Re: Well, cracked my screen. What are my options?

    This guy... makes it look soooo easy
  4. #4  

    Default Re: Well, cracked my screen. What are my options?

    Yeah, right. I can see most people doing the screen change themselves.
  5. Thread Author  Thread Author    #5  

    Default Re: Well, cracked my screen. What are my options?

    Been a bit over 2 months. I'm willing to pay if necessary, but can I get an 'Samsung authorized' repair?
  6. #6  
    ihbsbA's Avatar

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    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by LMychajluk View Post
    Been a bit over 2 months. I'm willing to pay if necessary, but can I get an 'Samsung authorized' repair?
    No idea - and besides me giving you the lecture about why and how the hell your phone got dropped - I can tell you, we used to be able to add protection as long as the phone was able to make and receive calls. I don't know if that has changed or not, because my phone always has protection. I still shake my head when I hear phones were dropped or broken - what are you people doing with these expensive devices? Tossing them around?? My phones NEVER have screen protectors and are treated like an infant (which I would never DROP!) - I have yet to have a single scratch on the screen let alone a broken screen, it sits in my purse when not attended (I know men don't carry purses) and it's on the table beside me on a silk cushion with a choir of angels singing when I'm at lunch/dinner, etc. I think these beautiful devices are meant for people who are a little more careful with their things! /end lecture
  7. #7  
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    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by EVO_girl View Post
    No idea - and besides me giving you the lecture about why and how the hell your phone got dropped - I can tell you, we used to be able to add protection as long as the phone was able to make and receive calls. I don't know if that has changed or not, because my phone always has protection. I still shake my head when I hear phones were dropped or broken - what are you people doing with these expensive devices? Tossing them around?? My phones NEVER have screen protectors and are treated like an infant (which I would never DROP!) - I have yet to have a single scratch on the screen let alone a broken screen, it sits in my purse when not attended (I know men don't carry purses) and it's on the table beside me on a silk cushion with a choir of angels singing when I'm at lunch/dinner, etc. I think these beautiful devices are meant for people who are a little more careful with their things! /end lecture
    Couldn't have said it any better

    Sent from my SPH-L710 using Android Central Forums
  8. #8  
    Uncle Louie's Avatar

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    Default Re: Well, cracked my screen. What are my options?

    That's interesting... So neither of you have EVER dropped anything (phone or not)? I take care of my phones as well, and have still managed to drop mine. Not often, and without damage, but accidents happen.

    The poor OP was asking for help, not a lecture about how your phone is perfect, so why isn't his.

    As far as service goes, I know that corporately owned Sprint stores are authorized to service them, although it may end up costing you more than if you were to send it in to Samsung directly.

    Sent from my SPH-L710 using Android Central Forums
  9. #9  
    derek5l's Avatar

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    Default Re: Well, cracked my screen. What are my options?

    Honestly, I've never broken any high end electronics because I do take necessary precautions with them, like never driving with the phone in my lap, leaving my phone lying near ANY cups of liquid, ensuring I do enough research on cases before I buy them to ensure they can truly protect my $500 investment.. etc...Not trying to lecture anyone, just don't have any suggestions because I keep myself away from those types of situations. Good luck homie.

    Sent from my SPH-L710 using Android Central Forums
  10. #10  
    Skunkape60's Avatar
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    Default Re: Well, cracked my screen. What are my options?

    Sprint will only fix it, if it's a single crack. I think, no more than two inches in length. I took my daughters epic 4g to Celaris in the mall and they replaced it for $120.00.
    http://forums.androidcentral.com/signaturepics/sigpic70132_2.gif
  11. #11  

    Default Re: Well, cracked my screen. What are my options?

    Try your local craigslist. May not be an "authorized" repair, but a lot of these places have enough supernerds working in them, you will be in good hands. And I use the term "supernerd" with nothing but the best intentions
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    ihbsbA's Avatar

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    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by hatchettjack View Post
    Yes mommy dearest! LOL

    Sent From My EVO 4G LTE!
    Lol, I know I sounded exactly like I do to my own kids. But there is definitely a hard and fast rule around here, no one TOUCHES MOMMY'S PHONES. My family are the ones who have bought me the spoils to protect my phone. I do treat them with utmost care.



    Sent wirelessly VIA Tapatalk.
  13. Thread Author  Thread Author    #13  

    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by EVO_girl View Post
    .... I still shake my head when I hear phones were dropped or broken - what are you people doing with these expensive devices? Tossing them around?? My phones NEVER have screen protectors and are treated like an infant (which I would never DROP!) - I have yet to have a single scratch on the screen let alone a broken screen, it sits in my purse when not attended (I know men don't carry purses) and it's on the table beside me on a silk cushion with a choir of angels singing when I'm at lunch/dinner, etc. I think these beautiful devices are meant for people who are a little more careful with their things! /end lecture
    If you read my post, I said exactly what I was doing (sans the part about trying to keep it away from someone's grabby little rugrat that wanted to play with it). I've been carrying a PDA or smartphone since the PalmPilot, and laptops daily since the mid-90's, and have never had to replace one due to damage. I'm careful with my things, but I use them. My phone is a tool that sees use. Ask any photographers whether they leave thier best cameras or lenses safe at home because it might get scratched, and they'll tell you that that they'll never get that once-in-a-lifetime shot with a camera that's at home or safely in it's case. My S3 is not my most precious possession that sits behind glass in some display case, and nwo that it's damaged, I'll deal with it, but get off your high horse, because one day something will happen to yours, too.

    @ Skunkape - $120 doesn't sound too bad... Maybe I'll swing by the Sprint store tonight and ask them. I didn't think they would do repairs (only swaps for phones under the protection plan). Thanks.
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  14. #14  
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    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by LMychajluk View Post
    If you read my post, I said exactly what I was doing (sans the part about trying to keep it away from someone's grabby little rugrat that wanted to play with it). I've been carrying a PDA or smartphone since the PalmPilot, and laptops daily since the mid-90's, and have never had to replace one due to damage. I'm careful with my things, but I use them. My phone is a tool that sees use. Ask any photographers whether they leave thier best cameras or lenses safe at home because it might get scratched, and they'll tell you that that they'll never get that once-in-a-lifetime shot with a camera that's at home or safely in it's case. My S3 is not my most precious possession that sits behind glass in some display case, and nwo that it's damaged, I'll deal with it, but get off your high horse, because one day something will happen to yours, too.

    @ Skunkape - $120 doesn't sound too bad... Maybe I'll swing by the Sprint store tonight and ask them. I didn't think they would do repairs (only swaps for phones under the protection plan). Thanks.
    If it has more than a single crack, they won't touch it.
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  15. Thread Author  Thread Author    #15  

    Default Re: Well, cracked my screen. What are my options?

    Any idea what the reasoning there is? Wouldn't they just replace the entire piece of glass either way?
  16. Thread Author  Thread Author    #16  

    Default Re: Well, cracked my screen. What are my options?

    Well, went to Sprint store last night. Drove past 4-5 independent stores to get to the corporate store in my area (NJ), only to be told that they don't do repairs, but maybe the independantly-owned stores do. Now that I think about it, they never even asked if I was on the Protection Plan or not...

    Also called Samsung. They'll fix it for $180 (seems a bit steep), but claim a 5-7 day turnaround (not incl. shipping).

    As for Sprint's TEP, looking at Sprint's website, besides the monthly fee, there's currently a $150 deductible for the S3 on top of the $11/mo TEP. Glad I opted out. The money I've saved since switching to Sprint by not paying for the TEP more than covers an occasional repair or replacement.

    I can't see the video linked above from here at work, but if it's a guy replacing the screen, I'll need to check it out. Amazon has a replacement glass for $24.

    Edit - Well, I was finally able to watch the video. In the comments of the video posted above. In the video's comments, the guy has a link to another video showing why you can't just change the glass for $20. The Samsung repair is looking like the better option at this point (not much more than the part needed). Now I just have to get my hands on a phone to use for 2 weeks while Samsung has it...
    Last edited by LMychajluk; 09-11-2012 at 06:45 PM.
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    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by LMychajluk View Post

    They'll fix it for $180 (seems a bit steep),
    As for Sprint's TEP, there's currently a $150 deductible for the S3 on top of the $11/mo TEP. Glad I opted out.
    ..
    This is a good point, and good information. Thank you. I'm glad I opted out as well. I debated buying a protection plan and viewed various ones. In the end I decided that I would take my chances. i think its money well saved, and like you, i am willing to deal with the problem if ever I need to. I just didn't see the point in prepaying for something i hope and try to never use.
    Uncle Louie likes this.
  18. #18  
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    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by hoovhartid View Post
    This is a good point, and good information. Thank you. I'm glad I opted out as well. I debated buying a protection plan and viewed various ones. In the end I decided that I would take my chances. i think its money well saved, and like you, i am willing to deal with the problem if ever I need to. I just didn't see the point in prepaying for something i hope and try to never use.
    I on the other hand I find the insurance not only useful but a requirement. In two years I've replaced 6 phones due to damage. So that would be roughly $3000 worth of gs3's. The insurance will pay for it's self.
    http://forums.androidcentral.com/signaturepics/sigpic70132_2.gif
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  19. Thread Author  Thread Author    #19  

    Default Re: Well, cracked my screen. What are my options?

    Quote Originally Posted by Skunkape60 View Post
    I on the other hand I find the insurance not only useful but a requirement. In two years I've replaced 6 phones due to damage. So that would be roughly $3000 worth of gs3's. The insurance will pay for it's self.
    With that record, I'm surprised you're not blacklisted.
  20. #20  

    Default Re: Well, cracked my screen. What are my options?

    Dear end of lecture. Someone should drop you on your face and crack yiur holier than thou attifude. .accidents happen a lot ! I have a heart co dition and black out . And you guesd it dropped it and broke it thre days after getting it and I want to cry. Its. Ery special to me but poi t hsooens help or stfu
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  21. #21  
    Ryan_Clark's Avatar

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    Default Re: Well, cracked my screen. What are my options?

    Well SAID!!!!

    Sent from my SPH-L710 using Android Central Forums
  22. #22  
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    Default Re: Well, cracked my screen. What are my options?

    Looks like this is an old post from September, but just fyi, the screen replacement isn't bad for diy. I did it here.

    It looks like the replacement unit is still going for about $170 on ebay so if Samsung is willing to repair the unit for $180, that's a good deal. I can tell you that replacing the glass only IS possible, but the new glass HAS to come with the adhesive layer between the glass and the actual touchscreen interface. I don't know how you can differentiate which products have that adhesive, but it's very important. I replaced just the glass on the broken unit that I had left over and it looks awesome except that the adhesive layer isn't there, so there's an air gap between the glass and the touchscreen interface - and well, that's no good.
  23. #23  

    Default Re: Well, cracked my screen. What are my options?

    Well, besides crying? Craigslist.

    Sent from my SGS3!
  24. #24  

    Default Re: Well, cracked my screen. What are my options?

    I just filed a claim with assurance to replace the phone because of a broken screen the simply shipping a me another at a cost of 150 bucks
  25. #25  
    McPlot's Avatar

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    Default Re: Well, cracked my screen. What are my options?

    I broke two of them that way (see my post about) until I learned that I need a good case.

    Why do it if you can't over do it?
    If at first you don't succeed, then sky driving is not for you.
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