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  1. Thread Author  Thread Author    #1  

    Default Disappearing keypad

    When I use the phone to make a call which involves having to select an option from a menu system, the keypad disappears the moment I try to make a selection. It takes a couple of attempts to make a selection before the keypad stays up. I called Sprint about this, but they don't seem to have heard of this issue before, and suggested I take it to a store for evaluation. I know that will involve a reset, but this was a problem before and after the recent software update.

    Sent from my SPH-L710 using Android Central Forums
  2. #2  
    Skunkape60's Avatar
    Retired Ambassador

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    4,518 Posts

    Default Re: Disappearing keypad

    Open you phone dialer. Menu/call settings/auto screen off during calls. You can turn this on or off.

    I am guessing you have a screen protector on your phone and it's interfering with your proximity sensor. There are several ones on the market that have done this. Most notably the glass ones. There is a fix for this. If you think this could the case with your phone, let me know and I will point you in the direction of the fix.
    http://forums.androidcentral.com/signaturepics/sigpic70132_2.gif
  3. #3  
    mobdad's Avatar

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    Default Re: Disappearing keypad

    This used to happen all the time with my previous phone (Epic4G Touch). Drove me crazy!
    HTC Touch2 -> Palm Pre -> HTC Evo4G -> Samsung Epic 4G Touch -> Samsung Galaxy S3 -> Samsung Galaxy Note 3
  4. #4  

    Default Re: Disappearing keypad

    In a firm voice tell your phone "that's enough got dammit!"

    <<<íSent from my Rooted (soon to be) 64+ gig Rezound!>>>
  5. Thread Author  Thread Author    #5  

    Default Re: Disappearing keypad

    I do have an otterbox case which has a screen protector. I'll try the suggestion with the keypad setting. I wonder why Sprint can only suggest a reset to fix any problem with the phone.

    Sent from my SPH-L710 using Android Central Forums
  6. #6  

    Default Re: Disappearing keypad

    It's the face-sensor being triggered by your other fingers most likely. I was dumbfounded by this too. I would suggest the following RATHER than turn it off, since it's a really useful feature.

    Try: just stick out your index finger, keep the rest of your fingers knuckled. See if it still disappears when you use the keypad now.

    If you're like me, you press with your index finger and your middle finger will wave up and out, RIGHT in front of the sensor (next to the camera on the front).
    Sent from my Galecksee S3.
  7. #7  

    Default Re: Disappearing keypad

    Quote Originally Posted by dizlmonsta View Post
    It's the face-sensor being triggered by your other fingers most likely. I was dumbfounded by this too. I would suggest the following RATHER than turn it off, since it's a really useful feature.

    Try: just stick out your index finger, keep the rest of your fingers knuckled. See if it still disappears when you use the keypad now.

    Thank you! This solved my problem. The disappearing keypad was driving me crazy. Your solution works perfectly.

    If you're like me, you press with your index finger and your middle finger will wave up and out, RIGHT in front of the sensor (next to the camera on the front).

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