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Re: Anyone getting a new Galaxy S3 Thursday or Fri?
I called *2, option 5,4,5 (i believe) to get to their cancellations/retentions department. The reps in this area have a lot of power to offer discounts, credits, etc. without needing management approval, with system restrictions of course (I'll explain later). But keep the following in mind - they hear people griping all day, every day about wanting to cancel for one reason or another so you need to play your cards right. Be courteous to the rep and most importantly - PLAY DUMB!
Originally Posted by mdwright1032
When I got the rep on the line, I asked her how long it takes to transfer your phone number over to another carrier if you want to cancel your service (obviously making her think I was dumb by asking that because we all know it's called porting, and isn't up to your current carrier lol)... She answered my question and then asked the million dollar one - why I was considering leaving? I told her what I said in my previous post and that's when she made her retentions offer.
I'm sure everyone's mileage will vary with this. There are a lot of variables involved when it comes to their retention offers (ie. length left of contract, how long you've been a customer, payment history, etc.) and the system does limit what they can/can't offer people, so if they don't give you what you are asking for that could be why. One thing I've learned in my dealings with Sprint is that you never want to say that they offered this to someone else and question why they aren't offering it to you, because 9 times out of 10 they will note it on your account and you'll be forever disqualified from any retention offers... Just ask them what they can do and they'll tell you. They make commission on retentions so they are just as motivated to give you something that'll keep you around than you are.