Phone going directly to voicemail as if turned off

**Bret69** · 11-26-2012, 09:18 PM

I have 2 new GSIIIs on my family's plan. Recently both started going directly to voicemail most of the time when a call is received. The phones are still on and appear to be active, but the calls don't come through. Has anyone else had this issue? Is there a fix?
Thanks!

**Jude526** · 11-26-2012, 09:49 PM

Try recycling the phone. Remove the battery and the SIM for a few minutes (while still on) if that doesn't work call your carrier and see if they can reset your voicemail. Might have a glitch in the system.

sent from either my HTC Rezound or my Samsung Galaxy 10.1 tablet

**csierra72** · 11-27-2012, 08:51 AM

My wife and I are having the same problem. Been going on for a few weeks.

**daflake** · 11-27-2012, 09:44 AM

My wife and I both had this problem with our iPhones where we lived. They worked great everywhere else, but would go directly to voice mail when we were at home. Contacted AT&T about it and they tried several things to fix the problem but never really got it resolved. It is likely not the phone but rather your carrier having a problem of some sort. I would give them a call and see what they can do.

**Almeuit** · 11-27-2012, 10:25 AM

Originally Posted by Bret123

I have 2 new GSIIIs on my family's plan. Recently both started going directly to voicemail most of the time when a call is received. The phones are still on and appear to be active, but the calls don't come through. Has anyone else had this issue? Is there a fix?
Thanks!

Try going to system settings > system update > and update the PRL and also update the profile. Reboot after completing both then see if you can receive calls.

Sent from my Sprint S3 using AC forums