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- 12-01-2012, 11:10 AM
Thread Author #1
- 12-04-2012, 04:46 AM #2
Re: Can't open excel documents
That's weird, I am able to open all of the excel files that I have ever viewed on my phone. I have Docs to go. Also, I have been able to open them up using the crapware Polaris.
Just by chance, are you rooted and have maybe deleted or frozen some apps or start up process that may be affecting it? I have experienced that in the past.
Sent from my SPH-L710 using Android Central Forums - 12-08-2012, 06:15 PM
Thread Author #3
- 12-09-2012, 06:45 PM
Thread Author #4
- 12-28-2012, 06:10 AM #5
Re: Can't open excel documents
I had the same problem with opening Excel documents from Outlook. All of a sudden documents just stopped opening after working fine. I too download various programs.
I tried your suggestion above and it didn't work but it got my brain working. I sent the email from Outlook to my Gmail account and was able to open my attachments just fine.
Not sure why this is happening but figured I would share my solution also.
Thank you!!. - 12-28-2012, 07:49 AM #6
- 12-28-2012, 09:30 AM #7
Last edited by Skunkape60; 12-30-2012 at 03:47 PM.

- 04-15-2013, 11:41 PM #8
- 04-16-2013, 05:13 AM #9
Re: Can't open excel documents
I had this exact problem a while back and I think it may have been my gmail app was corrupted. I had used an app to prevent it from auto starting, and I think that messed it up. Anyway, my fix was to clear gmail data and cache, uninstall, and reinstall from the app store.
Sent from my SPH-L710 using Tapatalk 2 - 05-17-2013, 11:07 AM #10
FIX: Can't open excel documents
I know the OP is old, but I've been searching for a fix for this problem for a while.
I found lots of suggestions on line (delete and add the account; clear data and cache from eMail app; reboot phone
- unfortunately nothing worked for me. I also found suggestions to download apps that would open the attachments... but, I didn't want to do that - and, I had been able to open attachments, so I realy wanted to know what had changed.
I figured it out, and thought I'd post a reply. If it's too late to help the original poster, maybe it will help someone else searching in the future.
The Samsung S3 & the Galaxy Tab 2 (and maybe other Samsung models as well), come preloaded with an app to view Microsoft files (Excel, Word, etc), called Polaris Viewer and/or Polaris Office (I don't think you can get these apps new from the PlayStore). Anyways - all I needed to do was go to my SETTINGS, then MANAGE APPS, view ALL, and near the bottom of the list I found Polaris - and it showed disabled. Just enable this app.
Worked like a charm for me! I hope this helps someone else.
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