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  1. Thread Author  Thread Author    #1  

    Default Google Play Store crashing everytime I pull it up

    Any help will be appreciated?
  2. #2  

    Default Re: Google Play Store crashing everytime I pull it up

    Did you ask this in another thread? I feel like I just answered this question.

    Anyway, try clearing the apps cache and date:

    Settings / Application manager
    Scroll right to the 'All' tab
    Scroll down until you find the Play Store app, then tap that row.
    Tap the Clear Data and Clear Cache buttons.

    Then restart the Play Store app and see what happens.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    If I've helped you, please click the "Thanks" button.

    Have a Galaxy S3? Click here ==> Everything you wanted to know about your Galaxy S3
    phebesue75 likes this.
  3. Thread Author  Thread Author    #3  

    Default Re: Google Play Store crashing everytime I pull it up

    This is the first time I'm asking.

    Tried clearing data and cache and is still keeps crashing.

    Sent from my SIII
  4. #4  

    Default Re: Google Play Store crashing everytime I pull it up

    Hmm, if you go back to that same screen where you cleared data and cache, there should be a button near the top right of the page that says either "Disable" or "Uninstall updates." If yours says "Uninstall updates" try that. See if it works on the version of the app that came with the phone. Perhaps you got a bad download on the last update and something in the program file got corrupted.

    If it works, then try installing the update again.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    If I've helped you, please click the "Thanks" button.

    Have a Galaxy S3? Click here ==> Everything you wanted to know about your Galaxy S3
  5. Thread Author  Thread Author    #5  

    Default Re: Google Play Store crashing everytime I pull it up

    It's still not working. I wonder if this has anything to do with it?

    Sent from my SIII
    Attached Thumbnails Attached Thumbnails Google Play Store crashing everytime I pull it up-uploadfromtaptalk1365528879549.jpg  
  6. #6  
    DJBigBenVA's Avatar

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    Default Re: Google Play Store crashing everytime I pull it up

    Install the new Play Store that came out today. Maybe that will fix it.

    Sent from my Galaxy Nexus using Tapatalk 2
  7. #7  

    Default Re: Google Play Store crashing everytime I pull it up

    Yes, that error certainly has something to do with it. Have you modified your phone in any way (changed Developer options, rooted, flashed a new ROM, etc.)?

    There are, I think, a number of threads about that error message, Search for them, and maybe you'll find an answer there. Good luck.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    If I've helped you, please click the "Thanks" button.

    Have a Galaxy S3? Click here ==> Everything you wanted to know about your Galaxy S3
  8. #8  

    Default Re: Google Play Store crashing everytime I pull it up

    After clearing data, try clicking on Force Close in upper left to reload the Market.

    Sent from my Nexus 7 using Tapatalk 2
    Thanked by:
  9. #9  

    Default Re: Google Play Store crashing everytime I pull it up

    My wife's GS3 was doing that. Had to do a factory reset because nothing else worked.
  10. Thread Author  Thread Author    #10  

    Default Re: Google Play Store crashing everytime I pull it up

    I ended up doing a factory reset because nothing else worked.
  11. #11  

    Default Re: Google Play Store crashing everytime I pull it up

    Try disabling the play store app then go to settings>application manager> then open all apps and it will be all the way at the bottom of the list click and enable it again! That worked on my device gs3, hope it resolves yours too
  12. #12  

    Default Re: Google Play Store crashing everytime I pull it up

    Go to settings, then Apps then menu then click "reset application preferences" should most definitely work
    Thanked by 3:
  13. #13  

    Default Re: Google Play Store crashing everytime I pull it up

    Quote Originally Posted by Asaph Ziruma View Post
    Go to settings, then Apps then menu then click "reset application preferences" should most definitely work
    That did not work for me I had to go to settings/Google and sync my account and then delete my account and then resign in to Google and this cured my issue. No reset is needed. There is a thread that I was in that made reference to this you must all be terrible at hitting the search button!
    Thanked by:
    Ntchwaidumela likes this.
  14. #14  

    Default Re: Google Play Store crashing everytime I pull it up

    The way to fix this is go into Settings>Applications select ALL applications. Scroll the the very bottom of the list as you should see an app named "Downloads" select it, and then change it from "Disabled" to "Enabled". for some unknown reason it is getting switched to disabled. It has to be enabled for the Play Store to work.
  15. #15  

    Thumbs up Re: Google Play Store crashing everytime I pull it up

    Thanks it worked for me.
  16. #16  

    Default Re: Google Play Store crashing everytime I pull it up

    thanks so much i thought i would have to factory restore my phone again
  17. #17  
    Golfdriver97's Avatar

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    Default Re: Google Play Store crashing everytime I pull it up

    Quote Originally Posted by Jitender Sharma View Post
    Thanks it worked for me.
    Welcome to the forums! Glad that worked!

    - - - Updated - - -

    Quote Originally Posted by supperwaffel View Post
    thanks so much i thought i would have to factory restore my phone again
    Welcome to the forums! Good thing you dodged the reset bullet there!

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
    When I let go of what I am, I become what I might be - Lao Tzu
    Community Guidelines and also here
  18. #18  

    Default Re: Google Play Store crashing everytime I pull it up

    Settings -> Apps -> Reset apps preferences worked finally for me. But before I tried:
    Clearing Google Play Store cache & data
    Sign out/in of google account
    Restarting
    Uninstall/Install latest Play Store
    All failed. Google Play Store stared and then dissappeared instantly, sometimes with some message that some google service crashed.
    Thanks ...
  19. #19  

    Thumbs up Re: Google Play Store crashing everytime I pull it up

    Thanks to supperwaffel !!! and rrwoods1978 !!!

    I travelled out of the country, and did not recall I "Disabled" the app named "Downloads," to minimize my data-cross-section abroad. Same as rrwoods1978, the fix is to go into Settings>Applications, select "All Applications." Scroll to the very bottom of list. You will see the app named "Downloads" select it, and then change it from "Disabled" to "Enabled". It has to be enabled for the Play Store to work.
  20. #20  

    Default Re: Google Play Store crashing everytime I pull it up

    Was having the same problem of Play Store crashing and resetting every time I opened it. I took ur advice about "resetting app preferences". Worked like a charm. Thx
  21. #21  

    Default Re: Google Play Store crashing everytime I pull it up

    Greate, it works with settings/apps/restore
  22. #22  

    Default Re: Google Play Store crashing everytime I pull it up

    thanks a lot guys i know everything has a solution.....problem solved
  23. #23  

    Default Re: Google Play Store crashing everytime I pull it up

    Thanks guy you cured my problem
  24. #24  

    Default Re: Google Play Store crashing everytime I pull it up

    this works with me..thank you so much!
  25. #25  

    Default Re: Google Play Store crashing everytime I pull it up

    Quote Originally Posted by liveloveliftlaugh View Post
    Try disabling the play store app then go to settings>application manager> then open all apps and it will be all the way at the bottom of the list click and enable it again! That worked on my device gs3, hope it resolves yours too
    This one works with me. Thank you!
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