Lost significant in-call volume

daero93

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Mar 1, 2011
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I dont know if it has anything to do with the recent update but ever since then its very hard to hear the other person on the other line. The In Call volume is all the way up and I did a factory reset with no backup restore. Everything fresh from scratch. Call Sprint, they want me to bring it to a store but I'm pretty sure they are going to do a factory reset as well before issuing a replacement. I'll call HTC on Monday to see if they know anything. In the meantime I would appreciate any advice from the forum. Thanks

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kct1975

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Jul 1, 2013
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For what it is worth, I took the latest update, and while I have had a few signal problems and am unable to update the PRL,I have not had any problems with the call volume.

It, honesty, sounds like their is a problem with your phone.

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wayne banach

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Dec 18, 2011
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I had the opposit happen to e and my wife after the upgrade our phones defienetly work better on calls did not distort the voice like it was doing. I had the PRL problem finally called sprint and ended up needing to do a factory reset and it works now.
 

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