1. Lazerath's Avatar
    Hello all,

    I have an HTC One without any mods and just got the notification tonight to upgrade to 4.06.651.9. I downloaded the update and then had to plug it in to install. I did not watch the phone after clicking Install, but noticed sometime later that the phone was stuck on the bright "HTC One / beatsaudio" screen.

    I google searched for what to do and I am not finding much. I tried to hold the power button down and it restarts after about 15 seconds. I tried holding power + volume up - same thing. I tried power + volume down - same thing. I tried going under a bright light and doing those things - same thing. I tried plugging in the phone to my PC and my PC recognizes a USB device but HTC Sync Manager doesn't see the phone, nor does it present a drive to the OS (Win 7). I'm at a loss... any suggestions? Will the sprint store be able to help me?
    03-24-2014 09:32 PM
  2. Lazerath's Avatar
    I am able to get into the boot loader now. I was doing it wrong before. I guess I was supposed to let go of the power button but not the volume down when it flashed black.

    Once in the boot loader, I attempted to click "Recovery". It flashed black, then went to a screen with a phone outline and a lightning bolt for a while, then rebooted. It still got stuck on the HTC One / Beatsaudio boot screen.

    What is recovery supposed to do? I tried googling it, but didn't find much about what happens after you select recovery. Is my only option now to do a factory reset? Is there anyway to recovery my the phone with the existing data?
    03-25-2014 10:34 AM
  3. Lazerath's Avatar
    Took it into the sprint store at lunch and they were unable to revive it despite many different attempts including flashing it again. He did say that it's very encouraging that the bootloader works and that if he was able to do "non standard repair" at Sprint such as connecting it to his computer and using android development tools he could probably get it to work. At this point, I think I am just going to send it into HTC for repair.
    03-25-2014 02:27 PM
  4. benny3's Avatar
    Took it into the sprint store at lunch and they were unable to revive it despite many different attempts including flashing it again. He did say that it's very encouraging that the bootloader works and that if he was able to do "non standard repair" at Sprint such as connecting it to his computer and using android development tools he could probably get it to work. At this point, I think I am just going to send it into HTC for repair.
    Good luck, Htc isnt going to repair it. They will put a new mother board in it and charge the heck out of you. If you still have the phone it is a easy fix.
    03-26-2014 11:06 PM
  5. Lazerath's Avatar
    I still have the phone. What is the fix?
    03-27-2014 05:40 PM
  6. benny3's Avatar
    I still have the phone. What is the fix?
    Have you tried to RUU it back to stock?

    Go here and get the RUU and follow the Instructions

    http://forum.xda-developers.com/show....php?t=2658910
    03-27-2014 05:44 PM
  7. BoredandTattooed's Avatar
    Anyone else having problems with mms now? I've had several people having issues receiving my pics now..

    Stock unrooted

    Sent from my HTCONE using AC Forums mobile app
    04-02-2014 06:57 PM
  8. Lisa T OB's Avatar
    I updated yesterday and ever since my battery life is AWFUL!! I am also having issues with group text.


    Anyone else having problems with mms now? I've had several people having issues receiving my pics now..

    Stock unrooted

    Sent from my HTCONE using AC Forums mobile app
    04-03-2014 02:02 AM
  9. ram1220's Avatar
    Anyone else having problems with mms now? I've had several people having issues receiving my pics now..

    Stock unrooted

    Sent from my HTCONE using AC Forums mobile app
    I send a couple pics to a friend last week and he never received them. I don't know if the problem was with Sprint (my phone) or his (H2O).
    04-03-2014 04:47 PM
  10. Chuck Hazel's Avatar
    The link Is for sprint, i have a Bell canada phone in the dame state, have tried to run the ruu for bm___001 but just get a security signature fail, pls help, already way further into this phone then I ever wanted to be
    04-12-2014 08:06 PM
  11. Firescar96's Avatar
    I've soft-bricked my phone a few times while trying to root/upgrade it. I've had luck with the RUU process once, but usually, especially with s-on, it's way too hard to find a stock rom that will pass the security checks. If you aren't getting to the htc unlock screen you probably downloaded a bad rom-either the link is bad or the download failed somewhere. If you are getting to the unlock screen I can nearly guarantee you have a sprint phone with missing radio firmware.
    Non-sprint roms not only don't come with cdma firmware, they overwrite it. So just use adb to push it to your device and TWRP or some other recovery to flash it.
    [personal information removed by moderators]
    06-14-2014 07:14 PM
  12. Joe Stevenson's Avatar
    hi mate i am having the exact same problem did the update now stuck at the boot screen. I tried to do the volume button and power button trick ,selected recovery and still doesnt work .after turning back on just stays frozen at the htc android screen. This is rediculous HTC need to get their **** together cause they actually have a good phone but with these stupid updates they need to do more thorough work. Have u had any luck ? im gonna try and use one of the other options now probably gonna wipe the phone
    08-22-2015 07:14 AM

Similar Threads

  1. KitKat Upgrade and Now my screen won't time out
    By CoreyMacc in forum Samsung Galaxy S4 Google Edition
    Replies: 4
    Last Post: 04-27-2014, 05:46 PM
  2. [AT&T] Touch Screen stops Functioning randomly?
    By AgentTran in forum Samsung Galaxy Note 2 Rooting, ROMs, and Hacks
    Replies: 0
    Last Post: 03-24-2014, 08:48 PM
  3. one samsung, one htc phone. need to reliably sync both with outlook
    By BadlyCracked in forum General Help and How To
    Replies: 7
    Last Post: 03-24-2014, 08:01 PM
  4. Galaxy note 3 screen protectors
    By noihaveband in forum Samsung Galaxy Note 3
    Replies: 5
    Last Post: 03-24-2014, 07:49 PM
  5. HTC One (M8): Wins Benchmarks
    By Almeuit in forum HTC One M8
    Replies: 2
    Last Post: 03-24-2014, 05:14 PM
LINK TO POST COPIED TO CLIPBOARD