Manually Turn Phone Off, then Must Pull Battery to Turn On Again
I'm having an issue with my fairly new Nexus S 4G. For the past couple of days, when I manually shut down the phone for whatever reason, I more often then not must pull the battery in order to turn the phone back on. I've even tried waiting a few minutes, but it just won't turn on without a battery pull.
Do you think this is a software issue, or should I exchange it? I've also tried doing a factory reset, to no avail.
- 06-10-2011, 01:29 PM #2
- 06-10-2011, 01:40 PM #4
- 06-10-2011, 01:53 PM #6
- 06-10-2011, 04:22 PM #8
The only auto reboot I ave experienced so far was do to very low battery level - my fault - while listening to a podcast.
Just to be sure, when you pull the battery out and put it back in, just quickly pressing the power button won't turn on the phone. You have to press and hold for a second or so until it vibrates and Goggle appears on the screen.
- 06-10-2011, 05:29 PM #9
- 23 Posts
Yep, I have held the button down, tried plugging the charger in, and nothing. As soon as I pull the battery & press the power button, it comes right back to life. This morning it was powered off while connected to the charger. I'm still within my 30 days, so maybe I'll try to swap it out for a new one.
- 06-11-2011, 08:44 AM #10
- 06-11-2011, 09:13 AM #11
- 06-11-2011, 11:48 AM #13
If you are experiencing this issue, do a full factory reset and run without any added apps to see if the problem persists. If it does, I would wait no further and go back to your vendor for an exchange.
Most of these problems are usualy caused by rouge apps causing some unwanted behavior and are usually cleared with a full reset. If you happen to call Sprint, more often than not they will ask you to do a full reset for this very reason. Sometimes uninstalling the offending app may not solve the problem so a reset is your best option.
Alright, I seem to have narrowed it down to an issue when the phone is plugged in. If the phone is unplugged, and I turn it off and on, it works. If it's charging, when I turn it off, I can't turn it back on until I do a battery pull. I'm going to do a factory reset and see if this is still the case.
- 06-11-2011, 04:00 PM #16
- 06-11-2011, 04:28 PM #17
So I took it in, and it turned out there was corrosion in the charging/USB port. I have no clue how that happened (perhaps a rain drop got in?), but the store "made an exception" to the water damage rule (since there was no other indication of it) and exchanged it for a brand new one.