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  1. Thread Author  Thread Author    #1  
    jfenton's Avatar

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    Default PHOTON #2 Now Failing

    Had the original one replaced yesterday for lock ups, shutdowns and call issues. New one was fine till this morning and I have now had two shut downs and a kockup in the last hour.
    This kills me because the audio portions of this phone are wonderful and with hearing loss i need all the help i can get.

    Here's hoping ghe GSII has good earpiece and rear speaker abilities.
  2. #2  
    cgardnervt's Avatar

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    Default Re: PHOTON #2 Now Failing

    I have seen a lot of people with this issue. Go to Sprint and have them replace the back cover. That seems to fix it. Also try pulling the battery out for about 30 seconds. Then place it back in. Boot back up and see if that helps. Although my bet is its the back door loose. Sprint should just replace THAT and not the full unit.

    Good luck and hope this helps!
  3. #3  

    Default Re: PHOTON #2 Now Failing

    No issues with my Photon. How does the battery cover cause these issues?
  4. Thread Author  Thread Author    #4  
    jfenton's Avatar

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    Default Re: PHOTON #2 Now Failing

    What an utter total pos.
    It now refuses to receive calls yet i get a voicemail. If i call out, half the time i hear nothing

    I got a call from a head hunter which did come through and all of a sudden the phone started making a loud crackling noise through the earpiece and then shut down.

    Back to my ancient blackberry until they come out with a damn phone that van at least make and receive calls.
  5. #5  
    Cubfan's Avatar

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    Default Re: PHOTON #2 Now Failing

    I love this phone, but am having nothing but problems today. The fix had better come soon, or I'm going back to my Evo.
    Septiformus likes this.
  6. #6  

    Default Re: PHOTON #2 Now Failing

    My photon seems to be rock solid. Just keep taking the phone to sprint and exchange till you get one that works correctly. You have that right! Trust me, This phone slaughters the EVO 3D in every aspect of a smartphone.
    MacBook likes this.
  7. #7  

    Default Re: PHOTON #2 Now Failing

    Quote Originally Posted by tx_dbs_tx View Post
    No issues with my Photon. How does the battery cover cause these issues?
    If the cover is loose, the batt can unseat itself repeatedly causing disturbing issues.
  8. #8  
    Cubfan's Avatar

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    Default Re: PHOTON #2 Now Failing

    My cover is anything but loose. Takes an act of Congress to get it open, in fact.
    Thanked by:
  9. Thread Author  Thread Author    #9  
    jfenton's Avatar

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    Default Re: PHOTON #2 Now Failing

    I returned # 2 and went back to my BB till something reliable comes out.

    Replacement worked fine last night, this morning locked up and then rebooted a couple times and then started not re3ceiving incoming calls and if I made an outgoing call it was dead silence.

    I really liked the size, build and sound qualities...when it worked.

    This rather sucks.
  10. #10  

    Default Re: PHOTON #2 Now Failing

    Quote Originally Posted by Cubfan View Post
    My cover is anything but loose. Takes an act of Congress to get it open, in fact.
    Hope you're not looking to get that cover off any time soon, then.
  11. #11  

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    Quote Originally Posted by Gator352 View Post
    My photon seems to be rock solid. Just keep taking the phone to sprint and exchange till you get one that works correctly. You have that right! Trust me, This phone slaughters the EVO 3D in every aspect of a smartphone.
    is it really that better than the evo?
  12. #12  

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    Quote Originally Posted by Cubfan View Post
    My cover is anything but loose. Takes an act of Congress to get it open, in fact.
    So in other words, there is a lot of fighting before that cover comes off?
    Cubfan and genen73 like this.
  13. #13  

    Default Re: PHOTON #2 Now Failing

    Seems like there are always a few folks that go through 2 or 3 or 7 devices whenever something new comes out. Looking through most of the post in this forum, it appears like the vast majority are thrilled with this phone. I think that some phones just don't like a small number of people (or whatever it is they are doing with/installing on the phones). Just take it back and get something else, or wait for the next great one to be released.
    Semper Fi
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  14. #14  

    Default Re: PHOTON #2 Now Failing

    My experience has been great except for Google voice taking over till I figured out how to set to voice mail only.
  15. #15  
    jthiemeyer's Avatar

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    Default Re: PHOTON #2 Now Failing

    Zero problems with mine. Thing is rock solid and runs like a champ. So many phone problems are caused by 3rd party apps that have memory leaks and cause lock ups and reboots.
  16. #16  
    sjamie's Avatar
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    Quote Originally Posted by Gator352 View Post
    My photon seems to be rock solid. Just keep taking the phone to sprint and exchange till you get one that works correctly. You have that right! Trust me, This phone slaughters the EVO 3D in every aspect of a smartphone.
    In what ways do you feel it is better than the 3VO?
  17. #17  
    rough1200's Avatar

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    Default Re: PHOTON #2 Now Failing

    On my second Photon as well, the guy at sprint said the silent calls is a known issue and Motorola should release an update before the end of the month to fix known issues. I sure hope he is right or I will return it before the 30 days is over. A great phone if not for the silent calls that is unacceptable. Everything else works great.
  18. #18  
    Cubfan's Avatar

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    Default Re: PHOTON #2 Now Failing

    I'm convinced I must have some app that is messing things up. The phone occasionally becomes unresponsive. I can't type in a text box, can't tap to start various apps, can't hit the green button to dial. The bummer is that I think I'm this phone's biggest fan... when it works. Still on my first. Haven't swapped it out yet, because it takes too damned long to get everything the way I like it.
  19. Thread Author  Thread Author    #19  
    jfenton's Avatar

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    Default Re: PHOTON #2 Now Failing

    I installed no apps on either of mine. Believe me when I tell you I would have been thrilled not to have had these issues and to not have had to go back to a blackberry.....its kinda like living in a cave.
  20. #20  
    primal5's Avatar

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    Same problems here. Its weird because I may go days without it then they reappear.

    Phone wont wake
    Cant here people when calling

    But I love this morning phone compared to my evo3d

    Sent from my MB855 using Tapatalk
  21. #21  

    Default

    Quote Originally Posted by JDMR777 View Post
    My experience has been great except for Google voice taking over till I figured out how to set to voice mail only.
    Access ur google.voice on a desktop pc or laptop. U get more options on how to set it up the way u like it. If u want more help hit me up at my gtalk. Jbuggyps2

    Also no issues with my photon whatsoever. Check ur settings and make sure things are setup properly. Moto will be releasing an ota soon to address these issues that some are having.
  22. #22  
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    Default Re: PHOTON #2 Now Failing

    Ive had my Photon for a couple of days and ive only had one issue which resolved itself when i turned off the phone and turned it back on. The screen would lock when i was on a phone call and wouldnt let me unlock it. That and me *****ing about the battery drain...otherwise my phone runs like a champ.

    And i agree with taking your phone back to Sprint until you get a working one. I went through 12 HTC Touch Pro's 4 from Best Buy and the rest from Sprint themselves ... it happens. Just replace it.
  23. #23  

    Default Re: PHOTON #2 Now Failing

    Quote Originally Posted by jfenton View Post
    What an utter total pos.
    It now refuses to receive calls yet i get a voicemail. If i call out, half the time i hear nothing

    I got a call from a head hunter which did come through and all of a sudden the phone started making a loud crackling noise through the earpiece and then shut down.

    Back to my ancient blackberry until they come out with a damn phone that van at least make and receive calls.
    Yeah, it's the Atrix all over again basically. I mean, almost the exact same problems. Most people had muffled voices rendering their phones unable to make or receive calls due to it (no one can hear you, how can you talk on your phone?). Motorola has fooled me enough, I'm done with this terrible company.
  24. #24  
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    Default Re: PHOTON #2 Now Failing

    Funny to see this thread appear. Today I had three times in the middle of calls switch from bluetooth to speaker. Then tonight I was unable to type anything in a reply to text message, made a call then tried another and the phone would respond to repeated attempts to dial out or change modes. After 30 minutes it just decided to play catch-up and dialed out, hung up, dialed out, etc,. VERY strange. My first Android after switching from a Palm Pre. I'm not excited about it and would probably switch to a Pre3 if it existed yet.
    ToddK likes this.
  25. #25  
    Cubfan's Avatar

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    This is awful. I love this phone, but need it to work. Would be a crying shame to have to take it back

    Sent from my MoPho using Tapatalk
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