10-05-2011 09:16 PM
47 12
tools
  1. EvoRoy's Avatar
    I just got my second Photon yesterday and experienced an issue I never had with the first one. I fully charged the phone, put the phone in the holster and went on with my day. A couple hours later I unholstered my phone just to check the time and it would not power on. I repeatedly pressed power, long pressed power and nothing. I wondered if the phone some how drained the battery in 2 hours. So I plugged it back into the charger and it still would not come on. I removed the charger, removed the battery and rebooted the phone. The phone came back on with almost a full battery. I was reading a post in XDA and the issue is being refered to as "sleep of death".

    Does anyone else have this issue?
    08-19-2011 02:43 PM
  2. ccrooks's Avatar
    it's happened to me a handful of times - supposedly there's a fix coming...
    08-19-2011 03:53 PM
  3. EvoRoy's Avatar
    it's happened to me a handful of times - supposedly there's a fix coming...
    All these issues with a "supposed fix coming soon" are beginning to get annoying.
    08-19-2011 04:02 PM
  4. eze036's Avatar
    yea it happened to me a few times...this and the muted audio when you call out get annyoing
    08-19-2011 04:30 PM
  5. EvoRoy's Avatar
    It happened a few times to me today. This phone is going back to the hell hole from which it came.
    08-20-2011 08:47 PM
  6. dkmrules's Avatar
    yes, and this is better than the evo 3d.

    HA
    08-21-2011 03:51 AM
  7. andoman's Avatar
    it's happened to me a handful of times - supposedly there's a fix coming...

    Me too, but I've realized it happens less often when I have wifi turned on and usually when it's on the charger at night. It seams to be the only time it does it for me, it's maybe happened three times since I've owned the phone.
    08-21-2011 05:26 AM
  8. Gator352's Avatar
    yes, and this is better than the evo 3d.

    HA
    It is.
    ScandaLeX likes this.
    08-21-2011 05:27 AM
  9. Nick8539's Avatar
    This happened to me a couple of days ago. One difference however, is that when I tried to power it on again the bottom menu lights lit up but the screen wouldn't power on.

    Only thing I was able to do was take the battery out and restart it.
    08-21-2011 06:40 AM
  10. mechanismclear's Avatar
    I had the same thing happen to me also,i took my first photon into sprint an they told me they thought it was some apps that were causing the problem(juice-defender and lookout security)LOL,are you serious! That wasnt the problem,took it back,got a new and its doing the same thing.Here's what i found out,on a battery pull to restart the phone i turned the phone upside down with cover off(battery facing the floor)the battery moved slightly outward! so i took a piece of tape and secured it in and havent had that problem since,its been 3-days.Make know mistake im still gonna exchange the phone until i get one that doesnt have a design flaw! HOPE THIS HELPED.......
    bcbbanga4l and jolby like this.
    08-21-2011 08:28 AM
  11. bcbbanga4l's Avatar
    yeah it did not happen to my first photon but when i got my second one this started happening when it was in its holster at work i would only take it out on breaks and it would be off.

    But yeah supposedly mid august lolz we are supposed to get an update
    08-21-2011 09:53 AM
  12. techgeek32#WN's Avatar
    It is way passed mid August! Come on Motorola!
    08-21-2011 02:07 PM
  13. andoman's Avatar
    It is way passed mid August! Come on Motorola!
    It started today, it might be a while before it comes to you but you'll need a wifi connection to update

    Final build courtesy of the fine folks at MOTOROLA 8/11/11 - Page 30 - xda-developers
    bcbbanga4l likes this.
    08-21-2011 03:26 PM
  14. Michellebell's Avatar
    My phone has powered down 3 times in 24 hours and I have been unable to power back up without removing the battery. I came from a Pre and this is my first android product and I was willing to give it a chance, but I got so fed up I called my sprint store to see if I could exchange for another photon that (hopefully) would work. My rep said they are not changing these phones out because it is a "known issue" and all the phones are doing it. He said an update would be coming out any day now and would fix the issue. My 30 day return window closes on 8/30- I am skeptical they will be able to fix all the issues that seem to cropping up (I also have proximity sensor issues) and may just jump ship from sprint and go to Verizon for an iphone. I have been with Sprint for 12 years and would stay if they had the iphone or a phone that actually worked the way I needed it to. Very frustrating.
    08-21-2011 06:17 PM
  15. thekarens's Avatar
    Sprint has plenty of phones that work the way you need them to, but it may not be the one you want.

    If you want an iphone wait until the iphone 5 comes out in Oct. It would be dumb to get the 4 now.

    Another option is the SGS2 will be out 9/9.

    Sent from my Photon
    08-22-2011 08:36 AM
  16. EvoRoy's Avatar
    I will be jumping ship from Sprint. My 30 days are not up till Sept. 11th and hopefully T-mobile will get the Galaxy S II by then. Returning the Phonton there by making my 2 year agreement null and void!!!!
    08-22-2011 09:11 AM
  17. ccrooks's Avatar
    i think the only times this has happened to me is when i've left the phone in an area where it gets crappy signal for an extended period of time. at work, i have to lock my phone up outside of the lab in a file cabinet and when i forget to turn the radios off, the phone sometimes goes to sleep of death. every time i've turned airplane mode on before locking it up, it's come back with no problem.
    kenpbuck likes this.
    08-22-2011 05:14 PM
  18. bcbbanga4l's Avatar
    It started today, it might be a while before it comes to you but you'll need a wifi connection to update

    Final build courtesy of the fine folks at MOTOROLA 8/11/11 - Page 30 - xda-developers
    Wait this update is out already? LIke not the rooted version but an actual update?
    08-22-2011 05:15 PM
  19. bcbbanga4l's Avatar
    Yeah I have not gotten it either.
    08-22-2011 05:27 PM
  20. andoman's Avatar
    Wait this update is out already? LIke not the rooted version but an actual update?
    They pushed it back due to some unknown problem.
    08-22-2011 07:19 PM
  21. kmcochran's Avatar
    Dang! I think this just happened to my Photon. Have only had it 4.5hrs. Wifi was off and kid was playing Cut the Rope. He turned it off and it wouldn't come back on. I did a battery pull (had to really wrangle the back off) and it still wouldn't come on. A few minutes later kid picked it up and it came back on and rebooted.

    Hope this doesn't happen again!
    08-24-2011 05:50 PM
  22. EvoRoy's Avatar
    OTA update and...FAIL!!!!!!
    WTF!!!!
    08-25-2011 03:17 PM
  23. ccrooks's Avatar
    OTA update and...FAIL!!!!!!
    WTF!!!!
    same...
    08-25-2011 05:08 PM
  24. ccrooks's Avatar
    Well got a new battery...we'll see if this works any better
    08-26-2011 07:35 PM
  25. bcbbanga4l's Avatar
    Let me know cause I am going to bring my photon back tomorrow please
    08-26-2011 07:40 PM
47 12
LINK TO POST COPIED TO CLIPBOARD