[k1dude]

I bought a new Photon 4g and had the store transfer my old Palm Pre contacts (189 contacts). That worked fine other than some formatting problems and lost notes. But when I added my gmail account to the Photon all hell broke loose.

Most, but not all of my contacts were doubled on my phone to 349 total. But even the doubles didn't make sense. Some were identical doubles and some were partial contacts. My gmail contacts were unchanged at 189, there was no problem there. I had no choice but to go through every contact on my phone and manually delete/correct them.

When I was done I was left with the original 189 contacts on my phone. I thought everything was fine until I got on my computer to send a few emails. I found out most of my contacts had been completely and totally deleted in gmail! I now have 189 contacts in perfect condition on my phone, but only 56 contacts in gmail. WTF!!!!!

So I've searched all the threads pertaining to this problem on Android Central and have had no luck finding out how to fix this. It appears all my settings are correct and I've manually sync'd several times with no luck.

I'm at the point were my only solution seems to be that I have to manually type 133 contacts back into gmail by hand. That would really suck.

Am I missing something? Is there an easier way? And why do my phone contacts refuse to appear in gmail? I'm afraid if I make any changes to contacts on my phone they won't change in gmail and I'll have to remember to enter the changes manually in gmail too.

Any help would be greatly appreciated. Thanks!

[statdoc]

Contacts/Settings/Contact Storage. Make sure Google is selected as the place to store new contacts.

[k1dude]

Contacts/Settings/Contact Storage. Make sure Google is selected as the place to store new contacts.

It's been set that way from the start with no luck. Thanks for the suggestion though.

[KSmithInNY]

on your phone: go to contacts and hit menu > export contacts. Copy the CSV file created from the sd card onto computer.

on your computer: Log into gmail in browser. Select the word "mail" with drop down arrow (above compose). Select contacts. Select import. Import CSV file from above.

[ronald600]

I bought a new Photon 4g and had the store transfer my old Palm Pre contacts (189 contacts). That worked fine other than some formatting problems and lost notes. But when I added my gmail account to the Photon all hell broke loose.

Most, but not all of my contacts were doubled on my phone to 349 total. But even the doubles didn't make sense. Some were identical doubles and some were partial contacts. My gmail contacts were unchanged at 189, there was no problem there. I had no choice but to go through every contact on my phone and manually delete/correct them.

When I was done I was left with the original 189 contacts on my phone. I thought everything was fine until I got on my computer to send a few emails. I found out most of my contacts had been completely and totally deleted in gmail! I now have 189 contacts in perfect condition on my phone, but only 56 contacts in gmail. WTF!!!!!

So I've searched all the threads pertaining to this problem on Android Central and have had no luck finding out how to fix this. It appears all my settings are correct and I've manually sync'd several times with no luck.

I'm at the point were my only solution seems to be that I have to manually type 133 contacts back into gmail by hand. That would really suck.

Am I missing something? Is there an easier way? And why do my phone contacts refuse to appear in gmail? I'm afraid if I make any changes to contacts on my phone they won't change in gmail and I'll have to remember to enter the changes manually in gmail too.

Any help would be greatly appreciated. Thanks!

I feel your pain
I have and had the same problem.
If you take your Pre to Sprint they will move all you contacts and numbers over but that still does not explain why gmail does not save them. If you look at your contacts you will see that your missing 133 are now motorola contacts

[k1dude]

on your phone: go to contacts and hit menu > export contacts. Copy the CSV file created from the sd card onto computer.

on your computer: Log into gmail in browser. Select the word "mail" with drop down arrow (above compose). Select contacts. Select import. Import CSV file from above.

Thanks for the suggestions, but it turned out to be a disaster.

I moved all my phone contacts to gmail contacts. That worked. But, it turns out that it moved all "Other Contacts" into "My Contacts". I now have 234 total contacts on gmail. I thought no big deal, I can handle that. Then, I looked at my phone and it DOUBLED my contacts AGAIN!!! Some were even TRIPLED!!! And others that were there before are now missing. WTF!!! I now have 356 phone contacts.

Now I'm afraid if I delete the doubles and triples out of my phone, it'll wipe out most of the contacts again in gmail. It's a vicious circle that keeps getting worse with each solution I try.

[k1dude]

I feel your pain
I have and had the same problem.
If you take your Pre to Sprint they will move all you contacts and numbers over but that still does not explain why gmail does not save them. If you look at your contacts you will see that your missing 133 are now motorola contacts

What has been your solution to this point? It appears the only solution is to add, delete, and change contacts ONLY in gmail. What good is that if you aren't near a computer when someone gives you a change or new contact? Not only do you have to make the change in your phone, but you now have to remember to make the same change on a computer the next time you're in front of one. That's ridiculous.

[kusanagi-sama]

I learned to ONLY use Google to store and sync contacts and never export to/import from a file. Also, I make sure all types of contacts are shown.

[Dreamliner330]

on your computer: Log into gmail in browser. Select the word "mail" with drop down arrow (above compose). Select contacts.

I seriously couldn't find the contacts link the other day...so confusing!

I learned to ONLY use Google to store and sync contacts and never export to/import from a file. Also, I make sure all types of contacts are shown.

+1.

Always use Google, NEVER 'phone' or anything else. Solves MANY problems.

[mk3]

Sucks man. I had a similar situation. I had three contact sources: Palm Pre contacts, gmail and exchange work account. Everything work fine on my Palm Pre, never had a single issue with contacts getting mixed up or confused. Then I "upgraded" to the Photon. From day one I started having issues where it seemed confusing to me what the heck the phone was doing with the contacts and how to tell each account apart. One big problem was whne I would edit or create a contact on the phone it would not sync them back up to my exchange acount. WFT? SO somewhere here on A.C. (not this thread) I read to back up my contacts to a csv file and import them. HUGE MISTAKE! I chose to import the new contacts I created (I think they were considered Motorola contacts) to my exchange acount from the phone. I did this on a Friday afternoon and by Monday morning when I logged into Outlook I noticed I had over 10,000 contacts. Originally I had about 300 or so. As I observed it kept multipling my contacts every so often adding an additional 300 to the exchange acount. I called my company IT support and was told there are known Motorola to exchange defects/bugs especially in the area of contacts and that I should have gotten "anything other than a Motorola phone." I called Motorola support and got the run around with a level-1 suppoort guy for an hour trying this and that until I gave up.

End outcome? I manage all my contacts from Outlook on my computer and sync them down to my "smartphone." What a PITA! Last and only Motorola phone for me.

[Wayne173]

Have you tried joining the contacts. It was a little tricky to find how to do it but once you find it then the contacts can befire joined together regardlesas the source...ie msn, yahoo, aol. Choose the default main contact number. Then sync it with google and all is sync. I do still have issues with outlook contacts and facebook. Those issues are that since Android doesn't narratively sync with these types of accounts that any changes made through outlook or facebook dont transfer over and vise versa. The only way ive found to fix or get the updated info is to split the contact....ie facebook info. Then it will update.....then rejoin it. Yes PITA but once done its all in gmail contacts.

[k1dude]

Have you tried joining the contacts. It was a little tricky to find how to do it but once you find it then the contacts can befire joined together regardlesas the source...ie msn, yahoo, aol. Choose the default main contact number. Then sync it with google and all is sync. I do still have issues with outlook contacts and facebook. Those issues are that since Android doesn't narratively sync with these types of accounts that any changes made through outlook or facebook dont transfer over and vise versa. The only way ive found to fix or get the updated info is to split the contact....ie facebook info. Then it will update.....then rejoin it. Yes PITA but once done its all in gmail contacts.

There's no way that I know of "joining" or 'merging' the contacts in the Photon. My contacts aren't duplicated currently in Gmail because I've already merged them. There are only duplicates on my phone.

And I'm fearful of deleting the duplicates in my phone because the last time I did that they also deleted the same contacts from Gmail.

[statdoc]

http://forums.androidcentral.com/sho....php?p=1192132

Try this.


Sent from my phone on Tapatalk. Please excuse typos!

[Wayne173]

There's no way that I know of "joining" or 'merging' the contacts in the Photon. My contacts aren't duplicated currently in Gmail because I've already merged them. There are only duplicates on my phone.

And I'm fearful of deleting the duplicates in my phone because the last time I did that they also deleted the same contacts from Gmail.

While in contacts tap and hold the contact. Menu will pop up ....tap edit. Once there ....tap the menu button (capacitive button bottom left ). You will see a symbol that says join. Tap it.....it will give you what it thinks you want. If those choices are what you dont need tap in all contacts and scroll through to desired contact. Tap it an hit save.....done. Also a hint.....when joining the contacts the one you choose first to join will carry the contact name. For example .....if you have two contacts ...one Fred Jones and the other Fred Man Jones .....which are the same people. If you tap and hold on Fred Jones first and join the Fred Man Jones the contact will be labeled Fred Jones.

[k1dude]

Thanks Statdoc and Wayne173.

I decided to use Wayne173's suggestion even though it's far more time consuming. If it didn't work, I was going to use Statdoc's nuclear option. But since Wayne173's technique worked, I just stuck to doing each entry by hand. It was a pain, but it worked.

Thank you both!

[kusanagi-sama]

Here's something similar. If you have an android phone, you have a Google account. Go here: You can add, remove and edit contacts here. Have your phone sync your contacts with your Google account and nothing else, do not try to import contacts from a file (My LG Optimus S had the same problem with multiple contacts trying to sync from a file)

Also: (basically every account you have on Google in one convenient place)