It's typical Motorola poor customer service.
As much as I like my Photon and want to wait for the next Photon LTE, Moto is way too slow with updates, HTC is about the only one that can be trusted and really seems to care about their customers. I may end up getting the EVO LTE.
I agree, the stupid update did not make any noticeable changes for me and I suspect that is the reason we are being pushed back. They figured we just gave Photon owners an update to "hold them over" so they can wait for ICS. Motorola really dropped the ball with the update, we should have gotten updated versions of their own software which is actually pretty good, like the built in Music Player, Webtop, etc...They didn't even give us Smart Actions, I dont get it, why leave some of your customers behind?