[hopfrog]

Hi, I have a bank account with Fidelity Investments, and I often have trouble using my phone to deposit checks into it. Of course I'm using the Fidelity Android app that's supposed to let you snap a picture of a check to deposit it.

Tonight even when I placed the phone on a solid surface, windexed the lens, and put lights around the check, I still got a message that the app can't read the numbers at the bottom of the check.

This is very annoying! I wonder if anyone else has this problem, and also whether anyone has any ideas for achieving better results when trying to use the Photon to deposit checks.

Many thanks.

[tirith]

I use usaa which has a similar feature...

Try taking the camera off widescreen, use the next setting down...?

Edit - in camera capture mode, menu-settings-picture resolution-8mp

If you are using widescreen, (which is default on the phone) most apps like this don't recognize it correctly.

Sent using my MoPho-King photon

[autoexec.bat]

If you're sending the check images over 3G or 4G, Sprint will automatically compress them which introduces artifacts into the image, causing them to be rejected. If you send over WiFi they should go through just fine without compression. Tested this with the Charles Schwab app and have a 100% success rate over Wifi.

Hi, I have a bank account with Fidelity Investments, and I often have trouble using my phone to deposit checks into it. Of course I'm using the Fidelity Android app that's supposed to let you snap a picture of a check to deposit it.

Tonight even when I placed the phone on a solid surface, windexed the lens, and put lights around the check, I still got a message that the app can't read the numbers at the bottom of the check.

This is very annoying! I wonder if anyone else has this problem, and also whether anyone has any ideas for achieving better results when trying to use the Photon to deposit checks.

Many thanks.

[tirith]

If you're sending the check images over 3G or 4G, Sprint will automatically compress them which introduces artifacts into the image, causing them to be rejected. If you send over WiFi they should go through just fine without compression. Tested this with the Charles Schwab app and have a 100% success rate over Wifi.

For some reason I do not have that issue over 3\4g

Sent using my MoPho-King photon