1. Andrew Cacal's Avatar
    What's this shield icon? How can I stop this notification. It pops up every time I'm in Wifi. Thank you

    Posted via Android Central App
    12-06-2013 11:32 PM
  2. Golfdriver97's Avatar
    Can you post a screenshot of it, please?
    12-07-2013 09:13 AM
  3. Andrew Cacal's Avatar
    Can you post a screenshot of it, please?
    I don't know how but it looks like a "shield"

    Posted via Android Central App
    12-07-2013 01:33 PM
  4. Golfdriver97's Avatar
    I don't know how but it looks like a "shield"

    Posted via Android Central App
    Volume down and home I think takes a screenshot

    From a Sprint Moto X on AC forums app.
    12-07-2013 02:09 PM
  5. willanaya's Avatar
    If it's white, then it's the Knox app. Last I heard that sprint is working on a fix because it keeps shutting down apps.

    If it is green, then it's the lookout security app. It scans apps for safety, the Internet for safety, and what not.

    The Knox part can't be undone as of yet, unless you have root. But the lookout app can be uninstalled and turned off.

    Posted via Android Central App
    12-07-2013 08:03 PM
  6. Andrew Cacal's Avatar
    If it's white, then it's the Knox app. Last I heard that sprint is working on a fix because it keeps shutting down apps.

    If it is green, then it's the lookout security app. It scans apps for safety, the Internet for safety, and what not.

    The Knox part can't be undone as of yet, unless you have root. But the lookout app can be uninstalled and turned off.

    Posted via Android Central App
    It's a Grey color shield

    Posted via Android Central App
    12-08-2013 07:39 PM
  7. willanaya's Avatar
    Grey shield is knox. You have to wait for a fix. Call sprint and complain. Maybe they will realize how important this issue is.

    Posted via Android Central App
    12-13-2013 05:26 PM
  8. Andrew Cacal's Avatar
    Grey shield is knox. You have to wait for a fix. Call sprint and complain. Maybe they will realize how important this issue is.

    Posted via Android Central App
    Thanks for the info

    Posted via Android Central App
    12-18-2013 05:17 PM
  9. eve6er69's Avatar
    There should be an option to not show you the message again for 30 days when you see the icon. Select that and you should only have to do that 12 times a year. Lol

    Sent from my gameboy color
    Ntchwaidumela likes this.
    12-22-2013 06:52 AM
  10. Illest Villain's Avatar
    You can force stop the app. When you get the notification hold your finger on it, app infp, force stop. It will stay off as long as you dont restart or turn off the phone. Yeah!

    Posted via Android Central App
    12-22-2013 07:18 AM
  11. Ntchwaidumela's Avatar
    Does the shield have a phone inside? If so, you have the Call Control app, and that's the notification that it's turned on. That can be hidden in the Settings menu, under Notification.
    dschoenike likes this.
    12-26-2013 12:19 AM
  12. manonmoon49's Avatar
    for future reference you can swipe your hand across the screen to take a screen shot
    12-27-2013 06:48 AM
  13. dhrenee's Avatar
    Hello all: Did anyone ever get an official (from the pros) answer to this Prevention information problem
    02-13-2014 09:54 PM
  14. Dronak's Avatar
    To take a screen shot in the way manonmoon49 describes, you need Settings, Controls, Palm Motion turned on with its Capture Screen option on. If you don't, holding both the power button and the home button down for a second or few should do it.

    I don't know if there's ever been a clear answer from an official source on this. I think the best I saw on Sprint's forums is that they know about it and are working on it. Pretty vague. I'm hoping the KitKat update that just came out fixes this issue (and the flaky WiFi issue), but I'm not sure. I might have to wait about a month until the notification would be due to pop up again and see. Maybe others will have more info though and can tell us if the KitKat update fixes this.
    02-20-2014 09:10 AM
  15. msndrstood's Avatar
    To take a screen shot in the way manonmoon49 describes, you need Settings, Controls, Palm Motion turned on with its Capture Screen option on. If you don't, holding both the power button and the home button down for a second or few should do it.

    I don't know if there's ever been a clear answer from an official source on this. I think the best I saw on Sprint's forums is that they know about it and are working on it. Pretty vague. I'm hoping the KitKat update that just came out fixes this issue (and the flaky WiFi issue), but I'm not sure. I might have to wait about a month until the notification would be due to pop up again and see. Maybe others will have more info though and can tell us if the KitKat update fixes this.
    It looks like 4.4.2 fixes the notification problem.

    http://support.sprint.com/support/ar...rSamsungGalaxy


    Sent via The Big, Bad, Beautiful Note 3
    Ntchwaidumela likes this.
    02-20-2014 06:23 PM

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