1. Catman51's Avatar
    I just started using it on the note 3, when I open the program it says there is an update available.
    I click ok and the program immediately crashes.
    I just spent a 1/2 hour with Samsung support, and they have no answer. Anyone else seeing this?
    Thanks,
    Steve
    08-07-2014 03:01 PM
  2. NoNexus's Avatar
    did you clear data and cache on the app?
    08-07-2014 03:25 PM
  3. Catman51's Avatar
    Yes, even put it in safe mode. No luck.
    08-07-2014 03:47 PM
  4. jpr's Avatar
    Have you disabled any system apps? That's the usual cause.

    I use S Health everyday. I've never had a crash myself. I'm running version 2.5.5.051. Is that the version you are on or the one you are trying to update to?
    08-07-2014 11:54 PM
  5. Catman51's Avatar
    I hve 2.5.4.066. I've disabled some which aren't related to S Health. It only crashes when I click on the update.
    08-08-2014 12:10 AM
  6. JimSmith94's Avatar
    Mine force closes every time I reboot my phone. It seems like it restarts itself and runs okay after that though.
    08-08-2014 12:22 AM
  7. Catman51's Avatar
    Figured it out. I had turned off Samsung Apps. Turning it back on and opening the program allowed the update to happen.
    08-08-2014 12:24 AM

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