My S4 with Sprint keeps turning volume off but shows loud

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
165,168
4,271
113
Visit site
Welcome to Android Central! Is it also silent on wired or Bluetooth headphones?

Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-11724

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
 

Forum statistics

Threads
942,111
Messages
6,912,523
Members
3,158,234
Latest member
itamargs