- 48 Posts
Sprint TEP and Buying from non sprint retailers
Okay, this might be a really stupid question, but I can't seem to find any answers anywhere. My question is, if I buy a sprint cell phone and plan at another retailer, particularly an online one like amazon or wirefly, but I sign up for sprint's $7/month Total Equipment Protection plan, can I bring my phone in to the sprint store if I have any issues with it? After all the TEP plan says it covers all malfunctions and what not for free. Thanks for your time, I hope someone out there has an answer to this.
- 08-13-2010, 03:01 AM #2
- 08-18-2010, 10:52 AM #3
When I get the Epic, I think I'm going thru BestBuy or WireFly.
- 08-21-2010, 07:36 PM #4
- 48 Posts
I don't think I would take any of those plans. With sprint's plan I know if my phone breaks I can get a loaner or an in store replacement. However wirefly is notorious for poor customer service with things in general, I wouldn't even be able to begin trusting them for a phone protection plan. Best buy takes the phone and repairs it, I don't think there is any free loaner phone or anything though.
As for squaretrade, they have a 5 day policy for phone replacements. So you send your phone in, and 5 business days after they get it they will send you a new one if they can't repair the phone. To me that says you have many days without a phone. I can't handle even one day without a phone, hence why I think I will stick to sprint's tep plan. It pretty much guarantees you will be covered by the people who provide your cell service. Yes I think they go through asurion, but even if they do, they still handle most of the stuff I plan on needing to work with in store.
- 08-25-2010, 01:54 PM #6
- 08-25-2010, 09:47 PM #7