Puzzlegal
Well-known member
I'm fighting with Sprint right now to get my Moto X unlocked for international use. They have a company policiy that they will only unlock one device per user per year. They already unlocked a device for me. Too bad, it was flaky and I got it replaced under warrantee, and they don't have data that Moto replaced it, as far as they know, I sold the old one and bought a new one.
It's a stupid and customer-unfriendly policy on their part. I may be able to convince them it really, honest-to-gosh, was replaced by Moto. If I do, I'll probably forgive them for the PITA. If not, I may just break my contract and make them take me to small claims court or something, since they didn't provide the services promised. (I specifically checked that the phone could be unlocked prior to purchasing it.) In either case, I have yet another reason to shop around for a different carrier next time. Alas, I don't really love any of the carriers, but it seems like there is more choice in the market than there used to me.
It's a stupid and customer-unfriendly policy on their part. I may be able to convince them it really, honest-to-gosh, was replaced by Moto. If I do, I'll probably forgive them for the PITA. If not, I may just break my contract and make them take me to small claims court or something, since they didn't provide the services promised. (I specifically checked that the phone could be unlocked prior to purchasing it.) In either case, I have yet another reason to shop around for a different carrier next time. Alas, I don't really love any of the carriers, but it seems like there is more choice in the market than there used to me.