1. Nicholas Boyd's Avatar
    What am i missing here? I signed up for the galaxy forever program with my s7 edge. It was the ONLY reason i decided to go with a lease option. Wanted to finally have a carrier i could stick with instead of my usual switch carriers every year so i can get the new phone tactic.

    Now i find out that they cancelled it and i can't get any answers from anyone about it. At first i thought they'd honor it for those of us that signed up for it while it was active but over the phone they just said sorry but it's not on your contract. I then went to a store to speak to someone in person, she was completely useless. First of all, their system was down. Secondly she never heard of the galaxy forever program or of anyone even leasing a galaxy phone. She literally could not do a single thing for me and no manager will be in the store for another 2 days. I'm about 99.9% certain how that conversation will go anyways.

    So what's the deal? Did sprint really just screw people over with this basically fake program to get us to sign up for a 2 year lease? I can't find any forums or anything where people are discussing this. How am i the only one angry about this?
    02-26-2017 01:17 PM
  2. derrickmd18#AC's Avatar
    If I paid for the program I would demand my money back
    03-05-2017 07:45 AM
  3. djdonnyk's Avatar
    I have the same plan with regular S7. I haven't called sprint about this yet because I was waiting for the S8 to drop next month. I will comment back next month on this once I find out. I'm probably going to VZ anyway since coverage is better for me and they offer unlimited again.
    03-05-2017 10:42 AM
  4. Jay G63's Avatar
    I too had signed up for galaxy forever plan and when the note 7 came out last year i couldn't trade note 5 for it. I'm over sprint and come august will be looking elsewhere.
    djdonnyk likes this.
    03-05-2017 04:51 PM
  5. kalel114's Avatar
    You must have talked to the wrong person. I contacted Sprint through their sprint cares Twitter account and just got off the phone with them. They told me that they will honor the Galaxy Forever promotion. I have been with Sprint for about 13 years though, so that may also be a factor.
    03-20-2017 10:18 AM
  6. cell adviser's Avatar
    Call customer service and speak with retention department they are excellent
    03-23-2017 12:24 AM

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