mobile banking apps not working

**attweco** · 05-05-2011, 06:30 AM

Following the 4.1.83 update, I can no longer log into my Bank of America app. It appears that the apps from some other banks(Chase, Discover, American Express) have stopped working, as well.

Anyone know of a workaround?

My guess is that it's some kind of security certificate problem inside the app, because I can log into my account via the web browser, but now it flashes a security certificate error.

I'd prefer to use the app, rather than the browser.

**brdwlk** · 05-05-2011, 07:25 AM

@attweco You're right. I'm getting a message on the Amex app saying "No response from service", with a "Continue" button that does nothing but take me back to the app login screen!? The Chase app says "We're temporarily unable to connect to Chase...".

Your certificate idea makes sense as well, but I haven't found any workarounds yet.

**ka3yan** · 05-05-2011, 08:46 AM

This was a bug discovered during beta testing. I don't think they ever came up with a solution. On a positive note, USAA banking app still works if you use them. :-/

**madhatter01** · 05-05-2011, 09:50 AM

Yup chase app no longer works. I use it to make check deposits.

**icwhatudidthere** · 05-05-2011, 11:05 AM

Amex and BofA are both dead. But Wells Fargo works.

**Terrigno** · 05-05-2011, 11:47 AM

That sucks because these apps are vital.

**prothos** · 05-05-2011, 12:00 PM

Not very responsible of Motorola to roll out an update with a know bug like this.

**charlyee** · 05-05-2011, 12:16 PM

M&I Bank app works!

**attweco** · 05-05-2011, 02:19 PM

To those with broken banking apps:

Could you please try to log into your accounts, via the web browser, and see if that works?

If that attempt brings up a Security Certificate Error, please report it here. Then at least we have a common thread across all these broken apps, which might lead to a fix.

Thanks...

**prothos** · 05-05-2011, 04:59 PM

Originally Posted by attweco

To those with broken banking apps:

Could you please try to log into your accounts, via the web browser, and see if that works?

If that attempt brings up a Security Certificate Error, please report it here. Then at least we have a common thread across all these broken apps, which might lead to a fix.

Thanks...

works fine using the browser on the phone but not the app

**slim26** · 05-05-2011, 05:54 PM

sweet -- now I can't login to Chase either. So much for making deposits over the phone. WTF

**dervari** · 05-05-2011, 07:36 PM

BOA gave a security error. Chase worked ok.

**brdwlk** · 05-05-2011, 07:39 PM

Chase works using the phone browser, but I get a security certification error with Amex.

**attweco** · 05-06-2011, 04:04 AM

Well, I guess there's no consistant pattern with the Security Certs.

Oh well....

Regardless, this is Moto's problem. I managed to navigate through the gauntlet of BofA tech support, and was told that there had been some reports. The response was that this was Motorola's problem and it was their responsibilty to fix their devices, not BofA.

**wallyn** · 05-06-2011, 09:13 AM

TD Bank works fine

**nyc_rock** · 05-06-2011, 10:02 AM

From Motorola's support forums:

18. May 6, 2011 8:23 AM (in response to dervari)
.83 update has crippled all banking applications.
We're aware of the issue and are looking to find out how we can work with the App Developers to resolve it. No need to contact us as it already has a high priority.

Mark

Support Forums Manager

For whatever it is worth. Guess we will see what happens.