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  1. Thread Author  Thread Author    #1  
    r3n3r4d3's Avatar

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    Default Emails disappear from Inbox after receiving them

    Hi all

    So I got a Rogers Samsung Captivate updated to 2.2. I've added my Shaw email in, and it's the only email account i have on the phone. Recently, when I receive emails on the phone, I look at them and its fine. After couple minutes I go back into the Email and the emails disappear.

    Also, just additional information, I have my Shaw synced to my outlook too. When I read the emails, I do not delete them, so that should not be the problem of me deleting off the server making it disappear from the phone. I just read it.

    Anybody is having this kind of trouble? Solutions?

    Thanks

    P.S. Just wondering, when you add an email account on the phone, does it sync all the emails you have on your server from before or it starts fresh?
  2. #2  

    Default

    How do you have the account setup in Outlook? Is it setup as a POP3 account? Is your computer and Outlook running while you're away from your computer?
  3. Thread Author  Thread Author    #3  
    r3n3r4d3's Avatar

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    as POP3, and my computer is running but not my outlook,
  4. #4  

    Default

    Are they being moved to another folder on your phone? Move the folders at the top and see if they are under "all mail"
  5. #5  

    Default

    If you use Outlook and have a Hotmail account Windows Live has an Outlook connector that will sync your Outlook email & calender (not sure about contacts yet) and your phone's email & calender. The Hotmail account (POP3) just needs to be set up on the phone (Hotmail POP3 settings can be found online). Once set up your computer does not have to be running for the Outlook/Hotmail/Windows Live to phone sync.
  6. Thread Author  Thread Author    #6  
    r3n3r4d3's Avatar

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    Nope never move anything to any folder. All just in inbox

    Thanks
  7. #7  
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    Two thoughts. Check view settings to see if it is set to display all messages, or just all unread messages.

    Second, I have found that when I **** down Outlook on my computer in the office it continues to run in the background. If I want access to email when I leave the office I have to shut the computer down. If I just exit Outlook it keeps running in the background and checking messages.
  8. Thread Author  Thread Author    #8  
    r3n3r4d3's Avatar

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    Quote Originally Posted by ValuemanTN View Post
    Two thoughts. Check view settings to see if it is set to display all messages, or just all unread messages.

    Second, I have found that when I **** down Outlook on my computer in the office it continues to run in the background. If I want access to email when I leave the office I have to shut the computer down. If I just exit Outlook it keeps running in the background and checking messages.


    Quick Question, how do I find the setting "display all messages, or just all unread messages?" I dont find that anywhere.

    Thanks
  9. #9  

    Default Re: Emails disappear from Inbox after receiving them

    Same type of thing happening here. Email notification works. I click on notification. I see the email in the inbox. Moments later the email is gone . Just a week or two ago it was working fine. All my mail was in the inbox. No problem and now... it says it has syncd but no messgaes in inbox and new ones are gone un minutes.


    Quote Originally Posted by r3n3r4d3 View Post
    Hi all

    So I got a Rogers Samsung Captivate updated to 2.2. I've added my Shaw email in, and it's the only email account i have on the phone. Recently, when I receive emails on the phone, I look at them and its fine. After couple minutes I go back into the Email and the emails disappear.

    Also, just additional information, I have my Shaw synced to my outlook too. When I read the emails, I do not delete them, so that should not be the problem of me deleting off the server making it disappear from the phone. I just read it.

    Anybody is having this kind of trouble? Solutions?

    Thanks

    P.S. Just wondering, when you add an email account on the phone, does it sync all the emails you have on your server from before or it starts fresh?

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