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  1. Thread Author  Thread Author    #1  

    Default I got scammed! Bought a phone that only turns on when plugged in =(

    Just bought a phone of craigslist, the Samsung Captivate. Turns out the phone only turns on when it's plugged in. Once you turn it on, you can unplug it and everything is swell.

    Super frustrated right now!

    Anyone know if this is fixable?

    Please help Android community!
  2. #2  
    ls377's Avatar

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    Is everything else on the phone ok? You can try sending it to Samsung for a warranty repair.
  3. Thread Author  Thread Author    #3  

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    I'll give that a shot, thank you!
  4. #4  
    zombieguy85's Avatar

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    how is your battery , the battery could be drained below cutoff voltage i would go to a battery store and try that first
  5. #5  
    ls377's Avatar

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    Quote Originally Posted by zombieguy85 View Post
    how is your battery , the battery could be drained below cutoff voltage i would go to a battery store and try that first
    He said you could unplug it and it would still work, so the battery is fine. That was my first reaction too.
  6. Thread Author  Thread Author    #6  

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    The battery if fully charged.
  7. #7  
    zombieguy85's Avatar

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    OHH oops sorry
  8. Thread Author  Thread Author    #8  

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    No worries. I'm on with tech support right now. Hopefully they can do something about it.

    Thanks for trying!
  9. Thread Author  Thread Author    #9  

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    Well, "Live Chat" didn't work. They said to charge it for 5 hours and try to restart it again. Then they gave me a 1800.

    No worries. I can wait.
  10. #10  
    DroidXcon's Avatar

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    Quote Originally Posted by jpra923 View Post
    Well, "Live Chat" didn't work. They said to charge it for 5 hours and try to restart it again. Then they gave me a 1800.

    No worries. I can wait.
    how much did you pay if you dont mind me asking
    If i've made life easier buy me a Macchiato
  11. Thread Author  Thread Author    #11  

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    Quote Originally Posted by DroidXcon View Post
    how much did you pay if you dont mind me asking
    I'd rather not say. It wasn't cheap! I'll tell ya that much.
  12. #12  
    DroidXcon's Avatar

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    Quote Originally Posted by jpra923 View Post
    I'd rather not say. It wasn't cheap! I'll tell ya that much.
    I understand, im sorry that happened
    If i've made life easier buy me a Macchiato
  13. Thread Author  Thread Author    #13  

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    Quote Originally Posted by DroidXcon View Post
    I understand, im sorry that happened
    Thanks man. It really sucks cause your pretty much helpless. You try to call the call but they just keep hanging up.

    If I could only make him feel what I'm feeling two fold!
    Last edited by jpra923; 03-07-2011 at 08:40 AM.
  14. #14  
    DroidXcon's Avatar

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    Please edit that out, we are family friendly around here ,

    but i understand you are upset,,,but let me ask you if you keep the phone on all the time does it work fine?
    If i've made life easier buy me a Macchiato
  15. #15  
    Nophix's Avatar

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    Which phone?

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    I hate to say it, but that is exactly what Captivate 6 did right before it quit charging all together. Definitely try getting Samsung to cover it, if possible.

    I'm not sure how the warranty works or if it transfers between private parties, but it's worth a shot.
    Galaxy S3
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  16. Thread Author  Thread Author    #16  

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    Quote Originally Posted by DroidXcon View Post
    Please edit that out, we are family friendly around here ,

    but i understand you are upset,,,but let me ask you if you keep the phone on all the time does it work fine?
    Sorry about the the previous post. It's difficult to get over.

    Good question about the phone. Odd thing is I left it charged over night because the Samsung IT suggested I charge it for more than 5 hours. When I woke up this morning, the phone was off. I tried turning it back on, but it wouldn't work EVEN while plugged in. I had to do a soft reset to get it to turn on (while plugged in ) It still does not turn on when unplugged.
  17. #17  
    ls377's Avatar

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    Quote Originally Posted by Nophix View Post
    I hate to say it, but that is exactly what Captivate 6 did right before it quit charging all together. Definitely try getting Samsung to cover it, if possible.

    I'm not sure how the warranty works or if it transfers between private parties, but it's worth a shot.
    I got mine off Ebay and Samsung repaired it no problem. AT&T won't honor the warranty unless you got it through them, but Samsung should.
  18. Thread Author  Thread Author    #18  

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    Quote Originally Posted by ls377 View Post
    I got mine off Ebay and Samsung repaired it no problem. AT&T won't honor the warranty unless you got it through them, but Samsung should.
    That's good news man! I really hope Samsung can fix it.
  19. #19  

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    Same as ls377 except I bought mine from craigslist. It worked for almost month then I started having the random shut downs, after reading all the posts from everyone about it I called Samsung and they had me send it in right away. Getting it back this week.
    Good luck
  20. Thread Author  Thread Author    #20  

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    I will be shipping my phone out today. They said it's a 6 day turn around.
  21. Thread Author  Thread Author    #21  

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    Any law students in the house? Just wondering what kind of legal actions I can take towards this guy in case Samsung says that can't repair my phone.
  22. #22  
    m.leonard247's Avatar

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    WHAT?!?!?!

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    If you want to sell it let me know!

    Sent from my SAMSUNG-SGH-I897 using Tapatalk
    "I'm not a geek, I'm just Passionate about what i like"
  23. Thread Author  Thread Author    #23  

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    Still waiting on Samsung to tell me if they can fix it for free or not.
  24. Thread Author  Thread Author    #24  

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    My repair status got updated to "Passed final QC". I hope that means they can fix it for free...
  25. Thread Author  Thread Author    #25  

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    Woah! Just got an email saying they fixed the problem and have shipped it out! Things are looking good!
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