08-13-2012 04:26 AM
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  1. jpra923's Avatar
    Just bought a phone of craigslist, the Samsung Captivate. Turns out the phone only turns on when it's plugged in. Once you turn it on, you can unplug it and everything is swell.

    Super frustrated right now!

    Anyone know if this is fixable?

    Please help Android community!
    03-06-2011 07:09 PM
  2. ls377's Avatar
    Is everything else on the phone ok? You can try sending it to Samsung for a warranty repair.
    03-06-2011 08:52 PM
  3. jpra923's Avatar
    I'll give that a shot, thank you!
    03-06-2011 09:06 PM
  4. zombieguy85's Avatar
    how is your battery , the battery could be drained below cutoff voltage i would go to a battery store and try that first
    03-06-2011 09:10 PM
  5. ls377's Avatar
    how is your battery , the battery could be drained below cutoff voltage i would go to a battery store and try that first
    He said you could unplug it and it would still work, so the battery is fine. That was my first reaction too.
    03-06-2011 09:19 PM
  6. jpra923's Avatar
    The battery if fully charged.
    03-06-2011 09:20 PM
  7. zombieguy85's Avatar
    OHH oops sorry
    03-06-2011 09:21 PM
  8. jpra923's Avatar
    No worries. I'm on with tech support right now. Hopefully they can do something about it.

    Thanks for trying!
    03-06-2011 09:24 PM
  9. jpra923's Avatar
    Well, "Live Chat" didn't work. They said to charge it for 5 hours and try to restart it again. Then they gave me a 1800.

    No worries. I can wait.
    03-06-2011 09:43 PM
  10. DroidXcon's Avatar
    Well, "Live Chat" didn't work. They said to charge it for 5 hours and try to restart it again. Then they gave me a 1800.

    No worries. I can wait.
    how much did you pay if you dont mind me asking
    03-06-2011 09:54 PM
  11. jpra923's Avatar
    how much did you pay if you dont mind me asking
    I'd rather not say. It wasn't cheap! I'll tell ya that much.
    03-06-2011 10:43 PM
  12. DroidXcon's Avatar
    I'd rather not say. It wasn't cheap! I'll tell ya that much.
    I understand, im sorry that happened
    03-06-2011 11:13 PM
  13. jpra923's Avatar
    I understand, im sorry that happened
    Thanks man. It really sucks cause your pretty much helpless. You try to call the call but they just keep hanging up.

    If I could only make him feel what I'm feeling two fold!
    03-07-2011 12:54 AM
  14. DroidXcon's Avatar
    Please edit that out, we are family friendly around here ,

    but i understand you are upset,,,but let me ask you if you keep the phone on all the time does it work fine?
    03-07-2011 12:56 AM
  15. Nophix's Avatar
    I hate to say it, but that is exactly what Captivate 6 did right before it quit charging all together. Definitely try getting Samsung to cover it, if possible.

    I'm not sure how the warranty works or if it transfers between private parties, but it's worth a shot.
    03-07-2011 06:41 AM
  16. jpra923's Avatar
    Please edit that out, we are family friendly around here ,

    but i understand you are upset,,,but let me ask you if you keep the phone on all the time does it work fine?
    Sorry about the the previous post. It's difficult to get over.

    Good question about the phone. Odd thing is I left it charged over night because the Samsung IT suggested I charge it for more than 5 hours. When I woke up this morning, the phone was off. I tried turning it back on, but it wouldn't work EVEN while plugged in. I had to do a soft reset to get it to turn on (while plugged in ) It still does not turn on when unplugged.
    03-07-2011 08:48 AM
  17. ls377's Avatar
    I hate to say it, but that is exactly what Captivate 6 did right before it quit charging all together. Definitely try getting Samsung to cover it, if possible.

    I'm not sure how the warranty works or if it transfers between private parties, but it's worth a shot.
    I got mine off Ebay and Samsung repaired it no problem. AT&T won't honor the warranty unless you got it through them, but Samsung should.
    03-07-2011 08:58 AM
  18. jpra923's Avatar
    I got mine off Ebay and Samsung repaired it no problem. AT&T won't honor the warranty unless you got it through them, but Samsung should.
    That's good news man! I really hope Samsung can fix it.
    03-07-2011 09:07 AM
  19. valentine14's Avatar
    Same as ls377 except I bought mine from craigslist. It worked for almost month then I started having the random shut downs, after reading all the posts from everyone about it I called Samsung and they had me send it in right away. Getting it back this week.
    Good luck
    03-07-2011 09:32 AM
  20. jpra923's Avatar
    I will be shipping my phone out today. They said it's a 6 day turn around.
    03-07-2011 10:11 AM
  21. jpra923's Avatar
    Any law students in the house? Just wondering what kind of legal actions I can take towards this guy in case Samsung says that can't repair my phone.
    03-07-2011 06:46 PM
  22. m.leonard247's Avatar
    If you want to sell it let me know!

    Sent from my SAMSUNG-SGH-I897 using Tapatalk
    03-14-2011 06:20 PM
  23. jpra923's Avatar
    Still waiting on Samsung to tell me if they can fix it for free or not.
    03-15-2011 04:47 PM
  24. jpra923's Avatar
    My repair status got updated to "Passed final QC". I hope that means they can fix it for free...
    03-16-2011 11:32 AM
  25. jpra923's Avatar
    Woah! Just got an email saying they fixed the problem and have shipped it out! Things are looking good!
    03-16-2011 11:36 AM
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