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Samsung Note 2 charging issues and at&t customer service and receiving a reconditioned phone
Hello all, first time writing here. For about three weeks I have been monitoring a battery/charging situation on my phone. I cannot determine anything I did to make the phone start wanting to charge, starting to charge on its own, saying its charging when i go to bed and wake up with it almost drained, and so on. I have read a number of threads here and tried different solutions suching as using a differing charger than what came with the phone, taking battery out and putting back in, blowing compressed air in to clean out any "gunk", and so on. It looks like the charging port on the note 2 is a known problem with the phones. I did not want to do a "hard" reset and lose all the data and apps on the phone, and see if that fixes the problem. I believe this is some kind of hardware issue so I took the phone into at&t. the young gentleman there took the phone and checked it for charging, checked it for moisture damage, and so on. I believe he saw what I saw, that the phone would say it was charging, at say 11%, and then it would stop and say connect charger, even though the phone was already on the charger. He gave me a phone number to call AT&T for a replacement. I went home and with about 3% left on the phone called AT&T. I believe they looked at my phone records and saw that I have had 4 phones with them and had them all over 2 years with no problems. This one only about 4 months. Also, while I was on the phone, she could here the battery charging indicator going on and off while we were talking. So, no problem, said they would send me a "reconditioned" phone and I would have the remaining warranty time left on this "reconditioned" phone. Phone should be here today or tomorrow and then i take to at&t and they will switch everything over for me. My questions are these. Has anyone been through a similar problem and are they happy with the replacement phone? I am a little disappointed in receiving a phone that's not new. Should I buy a warranty to extend the warranty on this phone, and if so, does anyone have any experience with squaretrade or another warranty provider? Thank you for your time. As a side note, I believe my note 2 has been trying to download the new android system. Over the last couple of nights the phone would freeze on a screen that said do not disconnect, updating, with a screensize icon of the green android guy. Problem is the phone did this overnight twice, did not seem to finish updating, and just remained locked up and not charged. I would have to remove the battery to un-freeze the phone in the morning, and the phone was not charged nor updated when i put it back in. Anyways, I love the note 2 and have used it extensively over the past few months, but quite disappointed to have a problem like this. We have had 2 iphones and an atrix 4g that have lasted well over 2 years with no problems. it is not very sustainable to put out a product that doesn't last, nor to be able to do quick fixes in a local store on a product in hand. if i have another problem, i'm going to use all the social media connections i have to share it, but i'll do the same if the phone works the way it is supposed to and the companies do what they should do. Thanks again.