[PaulF]

I wonder if the ICS update once its released will fix this?

The guy on XDA says Samsung told him it would be fixed on ICS.

[jontalk]

OK.. well I'll be curious to see what everyone says here on this thread once the ICS update is released.. whenever that is, LOL.

For the record, I really have to say that making a choice about which Android phone to jump to after owning an iPhone that, for the most part, has been trouble free for years, is very difficult.

Every single phone forum here is littered with people reporting some kind of nasty issues with their phone, even those with brand new models like the One X. And while the iPhone is NOT free of issues, the range of issues I see with Android phone trumps the number you seen with the iPhone by an order of magnitude.

The sales of the Note have shown the world is embracing this new category of phone/tablet. But there are many issues being reported such as this clipping issue and more. I also have a problem with the build quality of Samsung phones; they feel cheap and dangerously fragile. Even the Note.

Any comments?

[DAS]

@jontalk: I don't think it's a fair comparison to consider the number of issues IOS users have vs. Android. Apple controls both the hardware and software of their devices, unlike the Android experience which is spread across small, medium, and large size OEM's with a variety of quality standards.

I disagree with your assessment that Samsung devices feel cheap, but I understand that people disagree on this point.

In regards to this thread, and the issue raised by the OP, I think it's a problem but it's not the hill I would die on, nor would this issue be a deal breaker for me chosing the Note.

Android offers many options and flexibility. The trade off is that you will naturally have more concerns. A fixed system like IOS offers less options and almost no flexibility, but you have a more uniform and stable OS.

Each person has to decide, which is more important. For me, I've made my choice and Android is the way for me.

[jontalk]

DAS, I completely agree and understand. And just looking at the various threads here in the Note and Skyrocket forums showing a very wide array of issues, is what has me concerned. Since I rely completely on my cell phone (no land line like most these days), I cannot have a device that continually has issues, hence the last post I made.

Meantime, the ability to customize and change the Android OS is far more fun than Apple and I don't feel like waiting until Fall to take advantage of the ATT LTE network here in the Bay area. But I believe the next month or two will have release of some interesting devices that may have appeal.

The attraction to the Note, as you well know, is its uniqueness and multiple 'personalities'. This in and of itself makes it alluring. Would you agree that the release of ICS for the Note is imminent and that its likely to improve many of the issues reported in this forum including the gamma clipping?

[DAS]

@ Jontalk: I think the ICS upgrade will improve many of the issues users are having, including those raised by the OP.

However, like you can surely guess, the ICS upgrade will bring a whole other level of issues and complaints from a lot of people who won't like this or that.

You are trying to decide on whether the Note is a device you can fit into your life. Unfortunately, that question cannot be answered by a forum. You will really need to take the plunge and try the device (At&t offers a 30 day trial) in your world to know for sure.

You've asked the right questions, and engaged in the dialogue. The only step left is to get your hands on one and give it a Jontalk test drive.

So, what color do you think you will get tomorrow when you pick yours up?

[dvd7000]

AT&T Forum Will Not Allow ANY Review that Mentions BLACK CRUSH!

I've already submitted my review twice. Used no foul language. I did not include any html links, just reported the issue about the problem and said to do a google search for "Samsung Galaxy Note BLACK CRUSH Demo". Both times my review was "rejected" for the following reason:

"Your opinion is very important to us and the ATT_mobile community. We appreciate you taking the time to write a review on Samsung Galaxy Note (TM) - Carbon Blue. Unfortunately your review did not meet our guidelines for posting on our site."

I guess AT&T and Samsung are VERY sensitive about this issue, and don't want the general public to have any prior warnings.

Perhaps it's time the news media broke this? That got the iPhone fixed in a jiffy.

[schrochem]

Well a good start would be here on Android Central and other android news outlets.
I don't think any of them have done a story.....
It's quite far from a rumor or a false worry. Your video in particular is quite convincing.
Maybe submit it to phil or jerry.

[DAS]

@dvd7000: I wonder what would happen if you left off the Google search suggestion?

If I were a manufacturer I wouldn't want to promote or encourage users to access another internet blog or forum about an issue unless that website was an expert on the subject matter vs. just complaints.

That being said, it would have been preferable At&t not just deny your post, but give a simple acknowledgment of the issue, and give, if nothing else, the standard line something like; "we've received a number of post about this matter and we're working with the manufacturer to officially confirm or deny the issue. Please check back for details."

While this would not say much, and may not make you happy, it would at least be better than denying the post with no real understanding why.

If you've haven't already, try to post the issue without the reference and see what happens.

One other thought, is to post the issue on Samsungs community forum, without the reference, to see if they would allow it through? I'm inclined to believe they might allow it based on their stated policy to post real comments; from real users.

[paleh0rse]

Well a good start would be here on Android Central and other android news outlets.
I don't think any of them have done a story.....
It's quite far from a rumor or a false worry. Your video in particular is quite convincing.
Maybe submit it to phil or jerry.

I've submitted it to AC twice, Samsung twice, Engadget twice, Android Police once, and half a dozen others -- each time with a well-written summary and links to this thread and those on XDA. Sadly, none of them have so much as acknowledged the submissions or the issue.

[DAS]

I've submitted it to AC twice, Samsung twice, Engadget twice, Android Police once, and half a dozen others -- each time with a well-written summary and links to this thread and those on XDA. Sadly, none of them have so much as acknowledged the submissions or the issue.

Well written summaries and links to this and other threads is by definition an acknowledgment of your submission.

It's not an acknowledgment or confirmation of the problem, but in fairness it does acknowledge you submitted the problem.

[paleh0rse]

Well written summaries and links to this and other threads is by definition an acknowledgment of your submission.

It's not an acknowledgment or confirmation of the problem, but in fairness it does acknowledge you submitted the problem.

I meant that I wrote the summaries and provided the links when I submitted the tips to all the blogs. None of the sites have bothered to respond to the tips or post an article about the issue -- so no, there hasn't been any acknowledgment of my submissions by any of them, including AC.

Maybe someone else will have better luck...

[DAS]

@paleh0rse: I see. I misunderstood your earlier comment. I can appreciate how frustrating this has been.

I wish you, and the others who see this as a major issue, all the success in getting a response and resolution.

Naturally no one knows why this has not received the attention it should, but I guess I'm hopeful that Sammy will address the matter in a future update.

The biggest problem you have is that as long as it's not hurting sales, they don't see it as a priority. Their position is strange I must admit, but the only effective thing you can do in protest is refuse to give them or their partners your money.

[schrochem]

Heck, send it to Chris Parsons....
http://www.androidcentral.com/samsun...-chris-parsons

[PaulF]

I've submitted it to AC twice, Samsung twice, Engadget twice, Android Police once, and half a dozen others -- each time with a well-written summary and links to this thread and those on XDA. Sadly, none of them have so much as acknowledged the submissions or the issue.

I wouldn't take it personally. Bugs are rarely discussed in the media. If your goal is to be a hero, good luck with that. I worked on bugs at a company similar to Samsung. We could only discuss bugs in certain secure rooms. No way is Samsung go to discuss a bug with you.

[DAS]

I wouldn't take it personally. Bugs are rarely discussed in the media. If your goal is to be a hero, good luck with that. I worked on bugs at a company similar to Samsung. We could only discuss bugs in certain secure rooms. No way is Samsung go to discuss a bug with you.

I agree. I wouldn't take it personal. They undoubtedly read every post about this and every consumer product they make.

I'm sure they have a whole staff who's job it is to monitor and report back on forums and thread comments.

They have chosen to not discuss this issue for whatever the reason, but I'm sure they are aware of it, and their silence is not a personal rejection of you Paleh0rse.

You've brought a legitimate issue to the table, and now we'll just have to wait and see.

[paleh0rse]

I agree. I wouldn't take it personal. They undoubtedly read every post about this and every consumer product they make.

I'm sure they have a whole staff who's job it is to monitor and report back on forums and thread comments.

They have chosen to not discuss this issue for whatever the reason, but I'm sure they are aware of it, and their silence is not a personal rejection of you Paleh0rse.

You've brought a legitimate issue to the table, and now we'll just have to wait and see.

That may explain Samsung's reaction, or lack thereof; but, it doesn't explain why all the Android and tech blogs are ignoring the issue as well. I expected Samsung to refuse to acknowledge it, but not the others...

[paleh0rse]

Still no love from AC or any of the other tech blogs...

[herculesinwyoming]

My note seems much better on the ics Rom

[paleh0rse]

My note seems much better on the ics Rom

if you read back a bit, you'll learn that Samsung simply shifted the black clipping point to a higher value by adjusting the system-wide contrast value in the ICS leak. In other words, sadly, the problem is still there in most dark media...

[nuramohammed26]

I personally bought the Gnote because of the screen size, This black clipping is a serious issue to me and i have searched for solutions all over the internet but still nothing has turn up yet....in XDA supercurio promised a solution but this is almost 6 month still nothing yet but i am optimistic about his work and i hope he can find a solution...... If all of us with the Galaxy Note will keep posting our complains to Samsung at maybe they will help us. And at the same time we can keep trying to force their hands by alerting sites like GSMarena.... someone claim to have his Gnote black clipping solved at so Who ever want to try can do that and report back to this thread(I still have my Gnote at the Samsung Service Center due to eMMC bug Super brick)

[nuramohammed26]

Nearly all Samsung Galaxy Note screens suffer severe gamma issues (black clipping). It is still not known whether or not this is a software or hardware problem, or both, but most are leaning toward it being a kernel-level software issue.

We have tried to report this issue to Samsung itself, AC, Engadget, Android Police, Phandroid, and quite a few others -- yet NONE of them have bothered to so much as acknowledge the problem.

I have also been asking everyone to report the issue to the same blogs and media outlets. PLEASE DO SO to help us gain traction on this issue!!!

The following links demonstrate the prevalence and severity of the issue:

1. XDA -- [Bug] AT&T NOTE (i717) Experiencing Screen Problem with Dark Images and Video


2. If nothing else, please read this thread and test your device per the instructions in the OP:
XDA -- Black Clipping test image and Poll for AT&T Note Owners

IMPORTANT: If you have a Galaxy Note, run the gamma test yourself to see the issue. The gamma test image is all you need to accurately identify, acknowledge, and measure the problem.

Using the gamma test image:
On a properly calibrated display, there should never be a severe dropoff from grey to black between any of the numbers (21 down to 0). Instead, a proper display will show a smooth/gradual transition all the way from grey (21) down to true black (0).

The problem on the Note running GB roms (including stock) is that it shows grey all the way down to 1 before dropping off a cliff to true black at 0. In the i717 ICS leak, it looks like Samsung tweaked something (possibly just the contrast) to move that severe grey/black drop to between 7 and 6. In other words, they simply shifted the point where the severe black clipping (dropoff) occurs in the dark spectrum.

To see what the gamma test image is supposed to look like, simply view it on any other decent display -- a different phone, laptop, PC, etc...

3. XDA -- Technical discussion regarding the same black clipping problem on the International Note (N7000) as well

Hello,i ve been following so many topics on so many thread about this issue,did you find any solution yet or any concrete explanation when to expect it?

[nuramohammed26]

Today at the Samsung Developers page Samsung has finally make a good response, so head over there and provide your information

[nuramohammed26]

The Dev (Supercurio)working on the Gnote Screen has closed the thread in XDA

[nuramohammed26]

where are you guys?

[paleh0rse]

Today at the Samsung Developers page Samsung has finally make a good response, so head over there and provide your information

I'm getting "page not found"...?