I love the device but have grown to absolutely hate Samsung. They are horrendously slow to get updates out and their engineers are made to focus too much attn on the next greatest device and they sacrifice support for previously released devices.
So while I love the note I have purchased my last Samsung device...
I have the original Galaxy Tab. The 7" model that they first released. Never upgraded. I then bought the 10.1". To this day all they have done is add TouchWiz to it. It will likely never see ICS. I have said the same exact thing you said. In fact, I had 4 bad 10.1" tabs in a row!!! Seriously. I got so mad about it I left Android and went back to the iPhone. That was the iPhone 4 and then the 4S.
Before I went back to the iPhone, I had a Nexus S, also made by Samsung, which was complete junk. So bad in fact I simply gave it away and ate the penalty for early termination.
I had the iPhone 4 and 4S for about a year. In which time noting on the iPhone really changed. I got Siri, which I totally love. And iOS caught up a little with Gingerbread in that it finally got a notification system, which is not nearly as good an Android's.
The only really good Android phone I had was the HTC EVO. HTC really took care of it with updates. And I swore I'd never buy anything from Samsung again. Of course I am using my Samsung Galaxy Tab 10.1 again, faulty screen and all. And I own an iPad 3rd gen too. And I bought the Samsung Galaxy Note, which I LOVE. And when the Galaxy Note 10.1 releases, I'll buy that too.
Why am I using Samsung products when I hate Samsung so much? I'm nodding my head in disgust because as much as I hate the company, I like what they are doing with Android. I have resigned myself to this one rule when I bought the Note. I told myself I'd never see ICS on it. And I asked myself if that was okay before I bought it. Did I want it for what it is right now, not what it might become? And I tried it out for a week while still keeping my iPhone 4S before I decided. I decided to go with the Note regardless.
I agree with you 100%. Samsung is awful. They don't care about the post sale and that will hurt them in the future. No matter how anyone feels about the iPhone, at least they get updates. Samsung and AT&T need to stop thinking about the customer they might have tomorrow. They need to think about the customers they have today. Keep them happy and stop this bull .