Update may have bricked wife's phone

[phositadc]

My wife got the update notification today at work and downloaded it. She then attempted to let it install. According to her, the phone rebooted, and then it just sat for 30 minutes at a white screen that says "Software Update" with a bar that is completely blank.

I'm not with her, so I can't look at it myself to see if she somehow messed something up (and its quite possible that she did). Anybody have any thoughts? Do you have to do anything to make the update actually start once the phone reboots and shows the "Software Update" screen?

Phone is 100% stock by the way. Never rooted.

Edit: Oh, and after it sat there for about 30 minutes, I had her do a battery pull. But when she put the battery back in and turned it on, it just went straight back to the "Software Update" screen and sat there doing nothing.

 

[Baroka]

Had no such problem after updating mine. Have her do the battery pull and restart without the memory card if her phone has one.

Sent from my SAMSUNG-SGH-I777 using Tapatalk

 

[erwaso]

If that doesn't work, take it to a device support center to swap it out.

 

[phositadc]

It has no memory card, and I've now seen it for myself and can't get it to move past the "Software Update" screen with an empty progress bar. Guess I'll have to exchange it tomorrow.

 

[da.alegre@yahoo.com]

It has no memory card, and I've now seen it for myself and can't get it to move past the "Software Update" screen with an empty progress bar. Guess I'll have to exchange it tomorrow.

why doesnt it have a mem card,,, doesnt the update save to the memory card, then install from the card upon reboot. could it be that it is looking for a place to save the update.zip ?

 

[Baroka]

why doesnt it have a mem card,,, doesnt the update save to the memory card, then install from the card upon reboot. could it be that it is looking for a place to save the update.zip ?

Not exactly sure but I believe OTA updates don't require save to memory card for updates

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[Baroka]

It has no memory card, and I've now seen it for myself and can't get it to move past the "Software Update" screen with an empty progress bar. Guess I'll have to exchange it tomorrow.

Seems there's another thread for a bricked phone after update though quite different scenario since the other TS initially rooted to remove bloatware then reverted back to stock... Swapping for a new one obviously the best idea... Hope she has most of her data and apps backed up?

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[DroidXcon]

Not exactly sure but I believe OTA updates don't require save to memory card for updates

Sent from my SAMSUNG-SGH-I777 using Tapatalk

I believe the update creates a temp file on the sdcard then after download the phone reboots and applies the update then erases the temp file. This is why there is an apply update.zip option on the recovery mode.

Sent from my Galaxy Nexus using Tapatalk

 

[Baroka]

Originally Posted by Baroka
Not exactly sure but I believe OTA updates don't require save to memory card for updates

Sent from my SAMSUNG-SGH-I777 using Tapatalk

I believe the update creates a temp file on the sdcard then after download the phone reboots and applies the update then erases the temp file. This is why there is an apply update.zip option on the recovery mode.

Sent from my Galaxy Nexus using Tapatalk

Thanks for the heads up, didn't know that

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[Kevin OQuinn]

Could it be ODIN'd back to stock?

Sent from my SGS II

 

[DroidXcon]

Could it be ODIN'd back to stock?

Sent from my SGS II

If there is an Odin package for it I'm sure it can be done

Sent from my Galaxy Nexus using Tapatalk

 

[phositadc]

Well since I haven't rooted or messed with any of that stuff, I'm not familiar with Odin or how to use it. I actually went to an AT&T store today (the same one I bought the phone from about 7 weeks ago), and lo and behold, the store was gone. So I'll go to a different one later this week. Thankfully we had a backup phone.

The disappearance of the AT&T store concerns me a little bit. Especially since they are shelling out, what, like $7 billion in cash and assets to T-Mobile due to the botched merger. I have to admit, I fear for the quality of our service.