Ok, so I downloaded the latest version of Kies onto my macbook. Connect the phone and get the prompt that there's a firmware update. Proceed to screen saying downloading firmware update. Here's where the problem starts. After getting to 100%, the window closes and says Samsung SHG-i777 has closed unexpectedly. Then I get a screen on the phone with the Android character and a message saying "downloading, please do not turn off target!!" And the phone is stuck there until I remove the battery and restart my phone. So frustrating!! Any help is appreciated. Thanks!