I was told initially it has to be 3 months before I can get the unlock code. At 3 months, I called and was given the code right away on the phone. My wife has a Skyrocket and that was rather different. She had the phone before my GS3. On the same call, I asked for her unlock code. Customer Support said she could not look up for Skyrocket because it is not in the database. I did see some people on AT&T forum said because Skyrocket is an exclusive model for AT&T, therefore they won't unlock it. I kind of complain a bit and she said she will create a case and I should get an answer in a week or so if I can get the code. However, I think it was a few hours later, I received the code via email. There are two things I suggest you can try. International department and ask to create a "case".