1. gaveup's Avatar
    Trying to place my order for a $199.99 GS3 using ATTs website using my upgrade.

    Price on the upgrade site states: 299.99 with a $100 INSTANT rebate on all samsung phones. However, I can't get the $100 to apply to my order. I've called ATT and no one can tell me why this is and they say it should be $199.

    Log in to ATT, check for upgrade eligibility. See that I am eligible and off to the store. Add the white GS3 to my cart and get directed to add a data plan.

    I add:
    Unlimited Personal Data Plan for 4G LTE Smartphones
    21% Service Discount

    Summary
    Total One-Time Charges*:
    $335.99
    ----------------------------------

    Lady on the phone said to go all the way to the end before confirming and the discount would be applied. No, no it wasn't. I have read on xda that a few had this trouble as well. I have no idea how this is to be fixed
    06-06-2012 03:31 PM
  2. lakergirl21's Avatar
    I had that problem last night. Called this morning and they fixed it for me. They said something about the system not being updated and showing I was eligible for an upgrade. I suggest you try calling again.
    06-06-2012 04:03 PM
  3. gaveup's Avatar
    Just got off the phone (3rd time). They still had no idea. I'll just wait it out until tomorrow when I have time to deal with them.

    Is there any magic word I need to say to these people?
    06-06-2012 04:13 PM
  4. sully5059's Avatar
    I had the same problem so I just went into a store and upgraded no problem (didn't have to make any plan changes, and I'm still on the $15 data plan).

    He said I was the 2nd person to come in after having a problem with the website.
    06-06-2012 06:39 PM
  5. jcp007's Avatar
    i went into a company store and pre-ordered the Pebble Blue for $218 USD. It should be delivered on or before June 21st to the store thus saving the delivery charge.
    06-06-2012 08:29 PM
  6. gaveup's Avatar
    Finally got the issue resolved. I hope......

    I was originally on a familytalk 450 plan. This is not a "recognized" plan as it is given by the cancellation department. So, I went back and spoke with cancellations about it and this is how they fixed it. They changed my plan to familytalk 550, I ordered the phone, and then they changed it back to the 450 plan.

    A lot of BS hoops to jump through.
    06-07-2012 02:46 PM
  7. Bosk_77's Avatar
    I didn't have problems. In the past on my family plan I had similar problems. I called and they told me the discount only applied to the 'anchor' number. If my wife upgraded it wouln't apply because I was the anchor since I am the one with the plan, she is just on it. So what I started doing for everyone on my plan (5 of us) is when we were going to upgrade to get the discount, I call and have the 'anchor number' changed. Pain, but it has always worked.
    06-07-2012 07:11 PM
  8. LazrRocketArm's Avatar
    I didn't have problems. In the past on my family plan I had similar problems. I called and they told me the discount only applied to the 'anchor' number. If my wife upgraded it wouln't apply because I was the anchor since I am the one with the plan, she is just on it. So what I started doing for everyone on my plan (5 of us) is when we were going to upgrade to get the discount, I call and have the 'anchor number' changed. Pain, but it has always worked.
    Interesting. We have 4 phones and I have not noticed this issue. I am not the "anchor" and I had no problems. I am a signer on the account, maybe that counts.

    Sent from my Samsung Galaxy S2 Skyrocket SGH-i727 on ATT LTE
    06-07-2012 08:43 PM
  9. krmill's Avatar
    I experienced the same problem (tried to preorder online on 6/6, currently on a grandfathered family plan, didn't get the $100 discount) and did the same thing others have done: went in to a company store on 6/7 and preordered the phone. Guessing the same as others have guessed: there was an issue with the ordering system on 6/6 that they fixed by 6/7.
    06-08-2012 11:50 AM
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