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  1. #26  

    Default Re: Kies will not recognize my Galaxy S3

    "Unplug the USB cable from the GS3
    go to "Settings" > "Developer Options"
    Enable "USB debugging"
    Connect the USB cable from the GS3 to the PC
    The PC will now install a bunch of drivers automatically
    When the drivers have installed, unplug the USB cable from the GS3
    go to "Settings" > Developer options"
    Disable "USB debugging"
    Connect the USB cable from the PC to the GS3"

    Yes ! It worked for me too thanks !!
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  2. #27  
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    Default Re: Kies will not recognize my Galaxy S3

    Tenjo's info helped me to get my Galaxy SII to communicate with the Kies program without issue.

    Unplug the USB cable from the GS3
    go to "Settings" > "Developer Options"
    Enable "USB debugging"
    Connect the USB cable from the GS3 to the PC
    The PC will now install a bunch of drivers automatically
    When the drivers have installed, unplug the USB cable from the GS3
    go to "Settings" > Developer options"
    Disable "USB debugging"
    Connect the USB cable from the PC to the GS3


    After doing this, the SGS3 connected to Kies
  3. #28  
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    Default Re: Kies will not recognize my Galaxy S3

    There is always hope for those who still have problems, and the problem IS solved by the switch to USB debugging and then turning it off, but you have to be a little careful about what is going on. So, in addition to what was posted above by Tenjo:

    First, I will assume that you are running Windows 7 64 bit, since that is the most common these days. Post if you have anything different.

    Please do EVERYTHING here, in order, and don't skip any steps "because you already tried this".

    So, first up, disconnect your phone from the computer.

    Next, run Kies, and make sure the loading screen shows the copyright is through 2012, not 2009. A new version of Kies was released a few days ago. To check, in Kies, you can click on Help, and then "check for update" to make sure or to download the new version. If you install an updated version, if it tells you to reboot the computer at the end, DO IT, don't skip that step. Help and "Kies Information" should read: 2.5.0.12094_28 if you are fully up to date on Kies.

    So, you have the latest version of Kies. With the phone still unplugged, the main screen shows the top option of "Connect a device to use all the Kies features", and there is a "button" labeled "Troubleshoot connection Error". That is what you want to do. Click it, and let it update the Kies driver on the machine. At the end, it will probably tell you that you need to reboot for the changes to take effect. DO IT, do not skip that step.

    So, you have rebooted, possibly twice now. So, there is something to note for this next step that is somewhat important. When you first connect a device, before Windows 7 even looks on the local computer for drivers, it checks "Windows Update" to see if there is a newer driver. The problem in this case is the driver that Microsoft may try to pull down will override the driver that Kies would be trying to use. The trick then, is when you click to see the driver install status, there is a SMALL thing you can click on that says to skip checking Windows Update. You WANT to skip it, and if you just let it pull down the drivers, who knows what will come down.

    So, that is what you need, connect your Galaxy S3, and make sure you skip the Windows Update part of the driver check process for all elements that show up. If it fails, or only one of two or three drivers goes in, unplug once it gets finished, unplug the phone, plug it in, and repeat, again, making sure you skip the Windows Update check for drivers. Now, reboot the computer yet again, just to be sure things are set. This reboot may be the only part of this where you MAY be able to skip.

    So, phone still plugged in, fire up Kies, and see if it works. If it works, great, you are set, if it does not, there is still a good chance the next part will do it, and it follows what Tenjo posted.

    So, now, it isn't working yet, so unplug the phone, and follow what Tenjo said about settings, developer options, and enable USB debugging.

    Once you have enabled USB debugging on the phone and have saved the settings, plug your phone back in to the computer.

    You will now get the driver install window again. As before, DO NOT INSTALL DRIVERS FROM WINDOWS UPDATE.

    And as before, once it is done installing all the drivers(if you have to unplug from the computer and re-plugging it in to get whatever failed), try running Kies with USB debugging still turned on.

    At this point, Kies should be working properly, and you SHOULD notice it connects nice and fast to Kies, no slow check for the phone in Kies.

    If Kies is still having problems, either you did not bypass the Windows Update check for drivers, or you have: A bad USB port, try another on the machine, preferably on the other side from the one you have been using, OR, the cable you are using to connect your phone is having a problem. Just because a cable works for charging does not mean it will work for sending data to/from a computer.

    If all is working with Kies now, you can unplug from the computer, and turn USB debugging off. Then, connect to the computer again, and it will try installing drivers yet again. As always, DO NOT INSTALL FROM WINDOWS UPDATE.

    Once done, plug in, and Kies should be working with the phone NOT in USB debugging mode.

    I have been fairly verbose here to let all of this sink in. It may not be as easy to read, but it hopefully gets the point across not to skip steps when trying to deal with this issue. Older versions of Windows from before Windows 7 don't really make use of Windows Update, so many have never had to deal with Windows Update being preferred over a locally installed driver. I hope this helps.
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  4. #29  
    grunt0300's Avatar

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    Default Re: Kies will not recognize my Galaxy S3

    Kies has not worked for me since i bought this phone. I'm convinced that SyncMate is the way to go. With SyncMate, everything works, and the paid version gives you even more options.
    Give yourself, to the Dark Side!
  5. #30  

    Default Re: Kies will not recognize my Galaxy S3

    i uninstalled the latest update and intalled the previous version 2.5.0.12094_27_11 and it solved the problem. I hope they can fix it going forward.
  6. #31  

    Default Re: Kies will not recognize my Galaxy S3

    I know its late. I had the same problem. But figured out that if you run Kies in administrative mode, it always work. When you run normally it doesn't connect.
    If you are using Windows 7, you can select kies.exe and change the settings permanently.
    daflake likes this.
  7. #32  
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    Default Re: Kies will not recognize my Galaxy S3

    Guys, this is spot on. I has nothing to do with the phone. The software is trying to latch into the USB service and when that happens, it has to be running as an admin. They simply haven't coded that in yet so you have to run it as an administrator. You can right click on the icon and go to properties. In there you can permanently set it to run like this.

    I had the same problem until I did this and as a Windows programmer, it makes perfect sense.
  8. #33  

    Default Re: Kies will not recognize my Galaxy S3

    the samething has happen to me, i sold my iphone 4s for galaxy s3 (gt-i9300) and a friend told me the galaxy s3 is not compatible with macbook and i sold that one too for windows laptop
    STILL the same problem. and the most annoying thing is no one is coming out for reasonable excuse, "nonsense"
  9. #34  

    Default Re: Kies will not recognize my Galaxy S3

    The 6 or so times KIES won't connect to my Android Galazy SIII I usually get an error message that KIES does not support 2.0 or something like that. I press the connection troubleshooting button (don't remember the actual name), which re-installs the software plus some kind of an update, and each time, it then allows me to backup my Samsung. Was a pain until I determined this re-install workaround. I also backup my Samsung GSIII Wondershre MobileGo. My computer is Windows 7.
  10. #35  
    grunt0300's Avatar

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    Default Re: Kies will not recognize my Galaxy S3

    That's fine if Kies doesn't recognize my SGSIII. I don't recognize Kies, because it sucks!!! LOL
    Give yourself, to the Dark Side!
  11. #36  

    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by Targon View Post
    Next, run Kies, and make sure the loading screen shows the copyright is through 2012, not 2009. A new version of Kies was released a few days ago. To check, in Kies, you can click on Help, and then "check for update" to make sure or to download the new version. If you install an updated version, if it tells you to reboot the computer at the end, DO IT, don't skip that step. Help and "Kies Information" should read: 2.5.0.12094_28 if you are fully up to date on Kies.
    Quote Originally Posted by alonhillel View Post
    i uninstalled the latest update and intalled the previous version 2.5.0.12094_27_11 and it solved the problem. I hope they can fix it going forward.
    There's an even newer version out, and installing it yesterday and following Targon's instructions resulted in my first ever successful USB Kies connection.

    My Kies says its version 2.5.0.12104_15.
    Longtime BlackBerry user, navigating my way through the Android forest,
    sometimes wishing for a better map!
  12. #37  
    Targon's Avatar

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    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by DallasFlier View Post
    There's an even newer version out, and installing it yesterday and following Targon's instructions resulted in my first ever successful USB Kies connection.

    My Kies says its version 2.5.0.12104_15.
    The new versions have been showing up recently, I suspect to support all the stuff going on with the Note 2, Rugby Pro, and Jelly Bean for everywhere except those on AT&T, Verizon, US Cellular, and Telstra(in Australia).
  13. #38  
    grunt0300's Avatar

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    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by Targon View Post
    The new versions have been showing up recently, I suspect to support all the stuff going on with the Note 2, Rugby Pro, and Jelly Bean for everywhere except those on AT&T, Verizon, US Cellular, and Telstra(in Australia).
    My Kies shows version: 2.0.0.12113_6 No new updates available. Maybe an update will get to me soon. As of now, i'm using SyncMate, with no problems at all.
    Give yourself, to the Dark Side!
  14. #39  

    Default Re: Kies will not recognize my Galaxy S3

    None of these fixes are working for me. I am on Vista and it will just not recognize my GS3. It continuously "installs" the MTP driver while it is plugged in. It always says it is successful, but then almost immediately runs it again. I do not see the option to stop it from looking for the Windows Update driver (is this a difference with Vista?), but I did change the setting in the system properties so that Windows Update should never look for drivers.

    Kies recognizes that my phone is the GT-I9300, but then it just keeps saying "connecting"...

    Any ideas? This is driving me crazy!
  15. #40  

    Default Re: Kies will not recognize my Galaxy S3

    Having the same issues as many of you. I'm brand new to the world of smart phones and I wanted to go high-end. I've been thrilled with everything about my GS3, except this problem. Not being able to pull my music onto my phone is a dealbreaker. I'm running Windows XP SP3, and I also get the "connecting" forever in Kies. Windows also gives me a pop-up that says something about a hardware installation error whenever I connect my GS3 as an MTP, but when I connect it as a camera it works fine. Frust. Rating. I will keep slogging away for now, but I bought my device unlocked and I am already eyeing a Nexus 4 once they're stocked again.
  16. #41  
    badbrad17's Avatar

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    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by kr1sta View Post
    None of these fixes are working for me. I am on Vista and it will just not recognize my GS3. It continuously "installs" the MTP driver while it is plugged in. It always says it is successful, but then almost immediately runs it again. I do not see the option to stop it from looking for the Windows Update driver (is this a difference with Vista?), but I did change the setting in the system properties so that Windows Update should never look for drivers.

    Kies recognizes that my phone is the GT-I9300, but then it just keeps saying "connecting"...

    Any ideas? This is driving me crazy!
    What is it that you want to use Kies for? I never use that program. I sync everything using Companion link. It's awesome. I back up using Titanium Backup.

    Sent from my SGH-T989D using Android Central Forums
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  17. #42  
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    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by Tortacular View Post
    Having the same issues as many of you. I'm brand new to the world of smart phones and I wanted to go high-end. I've been thrilled with everything about my GS3, except this problem. Not being able to pull my music onto my phone is a dealbreaker. I'm running Windows XP SP3, and I also get the "connecting" forever in Kies. Windows also gives me a pop-up that says something about a hardware installation error whenever I connect my GS3 as an MTP, but when I connect it as a camera it works fine. Frust. Rating. I will keep slogging away for now, but I bought my device unlocked and I am already eyeing a Nexus 4 once they're stocked again.
    If you are trying to copy music you don't need Kies. Just plug in the phone, make sure you select to use USB connection on your phone then it will open your phone on your pc just like a usb stick. Just copy your music into the music folder on your phone and it will show up in your music player.

    Sent from my SGH-T989D using Android Central Forums
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  18. #43  
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    Default Re: Kies will not recognize my Galaxy S3

    I will note again that there are TWO issues here, not just one. The first is trying to get Windows itself to talk to the S3, and the other is getting Kies to then talk to the phone. If you NEVER get the device drivers to work, then nothing else will work.

    So, go back to my longish post that details going into Kies and then doing the diagnose connection problems routine. That SHOULD get Windows to the point where it will install device drivers properly for you. Note that SOME people may have to enable USB debugging on the phone, even though that may not be necessary.

    The biggest problem is that some USB ports SUCK due to motherboard drivers. If you get a message saying that the device will perform faster with a USB 2.0 port, then plug the phone into a different USB port, and see if ANY of your ports are USB 2.0. Older machines only have SOME as 2.0 ports, while others are 1.1.
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  19. #44  
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    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by Targon View Post
    I will note again that there are TWO issues here, not just one. The first is trying to get Windows itself to talk to the S3, and the other is getting Kies to then talk to the phone. If you NEVER get the device drivers to work, then nothing else will work.

    So, go back to my longish post that details going into Kies and then doing the diagnose connection problems routine. That SHOULD get Windows to the point where it will install device drivers properly for you. Note that SOME people may have to enable USB debugging on the phone, even though that may not be necessary.

    The biggest problem is that some USB ports SUCK due to motherboard drivers. If you get a message saying that the device will perform faster with a USB 2.0 port, then plug the phone into a different USB port, and see if ANY of your ports are USB 2.0. Older machines only have SOME as 2.0 ports, while others are 1.1.
    Good points here. May want to try a usb port on the back of the computer as these sometimes connect better. Or try a different computer to see if that works.

    Sent from my SGH-T989D using Android Central Forums
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  20. #45  

    Default Re: Kies will not recognize my Galaxy S3

    problem solved, remove usb cable, go to settings, developer options,click on the box on usb debugging, run to the shop and buy a new cable, when you return, open kies, connect the new cable, then once drivers are installed automatic, then unclick the usb debugging, and vua laaaaaaaaaaaaaaaaa, it works, its my 3rd cable that i got. hope that works well guys, if so, please send an reply to
    if that does not work, then istall again kies,
    my problem was the cable, because with the new kies, still did not make any sound when the cable was on.
    samsung, change the cables.
    good luck.
    Last edited by Kevin O'Quinn; 12-06-2012 at 11:59 AM. Reason: removed email address
  21. #46  

    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by mckain87 View Post
    I have downloaded Samsung Kies and I was wanting to back my contacts up on that program and it will not recognize my Galaxy S3. I have windows 7 and for some reason when I plug my phone it it says "Unable to connect to SGH-I747. Failed to retrieve device information."

    Does anyone know what I need to do in order to Kies to recognize my phone. I am very interested in using this program so I can back my phone up.
    Hi All, I have used online forums for years and they always helped me out. To be honest this is the first time I have not found a resolution online but actually fixed this problem myself.

    I purchased a Galaxy Note 2 this week and I have spent 3 hours trying to get it working with Kies and I finally done it!!! First of all......I didn't know about Kies and I just plugged in my USB lead to copy and paste files etc (without Kies installed) this installed the file transfer driver but I noticed the settings on my phone mentioned the USB connection was to be used as an external camera. When you swipe down on the Note 2, it said 'Connected as a Camera' I clicked on this and changed it to 'Connect as a Media Device'. I pulled out the USB lead and plugged it back in then Kies recognized the device and I was away. My phone now works with Kies including the sync, back up etc. This worked for me so I signed up on this forum just to put this thread up so hopefully it will help other very frustrated users!!! If it don't work, fine! But it did for me!
  22. #47  

    Default Re: Kies will not recognize my Galaxy S3

    I couldn't connect my S3 to Kies and tried everything other users posted (usb debugging, scanning pc for viruses, etc...) and I stumbled upon the fix that solved my issue and I've now connected with Kies and have full functionality with Kies and no issues with my S3.

    THE FIX:

    On the S3 device pull down from top of home screen (swipe from top of screen downward) to the screen that shows (across the top) Wi-Fi, Bluetooth, etc... and check to see how the device is connected "Connected as a Media Device" should be shown. (Mine said "Connected as a camera" and I changed that to "Connected as a MEDIA DEVICE" and instantly connected to Kies.

    Hope this helps!
  23. #48  
    badbrad17's Avatar

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    Default Re: Kies will not recognize my Galaxy S3

    Quote Originally Posted by WarrJo View Post
    I couldn't connect my S3 to Kies and tried everything other users posted (usb debugging, scanning pc for viruses, etc...) and I stumbled upon the fix that solved my issue and I've now connected with Kies and have full functionality with Kies and no issues with my S3.

    THE FIX:

    On the S3 device pull down from top of home screen (swipe from top of screen downward) to the screen that shows (across the top) Wi-Fi, Bluetooth, etc... and check to see how the device is connected "Connected as a Media Device" should be shown. (Mine said "Connected as a camera" and I changed that to "Connected as a MEDIA DEVICE" and instantly connected to Kies.

    Hope this helps!
    Ya, I said that a few posts up. But I wasn't as specific. Great to hear this was the issue.

    Sent from my SGH-T989D using Android Central Forums
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  24. #49  

    Default Re: Kies will not recognize my Galaxy S3

    Here are my suggestions....

    Uninstall Kies. Download and reinstall Kies.

    Update Java to most current version.

    Use the original USB cable that came with your GS3.

    Enable USB debugging.

    I used Kies to synch my Outlook contacts and calendar when I transitioned from a BB 9810 to the GS3.



    Sent From My Samsung Galaxy Note 10.1 Tablet
  25. #50  

    Default Re: Kies will not recognize my Galaxy S3

    FINALLY!!!!! Thank you Tenjo your instructions worked for me after a few attempts. Thanks!!!!!!

    ** edit ** Now it's not working! I'm so effing frustrated it's not even funny!

    My screen shows: Prepare for firmware upgrade - Please do not disconnect the cable connected to the PC. (which I haven't). - Downloading firmware upgrade components. BUT ... on the Kies screen it says Please connect a device under connected devices.

    WTH?? It WAS connected when the damn thing started!!

    Now the upgrade screen says: Firmware upgrade progress - Downloading file for firmware upgrade of Galaxy S3 (SGH-1747) (133068*****)' Please do not disconnect the cable connected to the PC. (which I STILL haven't done)

    So, I have no idea where it's downloading this file to since it doesn't say it's connected to my phone????????
    Also, the screen on my phone does NOT show the droid guy and the words Do Not Turn Off Target, like it's supposed to.

    Totally pissed off here!

    And I'm using Windows XP not 7
    but that shouldn't matter.
    Last edited by hayleyscomett; 12-09-2012 at 03:39 PM.
    badbrad17 likes this.
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