Use the Mr Robinson way, takes 20 minutes and is zero frustration.
Use the Mr Robinson way, takes 20 minutes and is zero frustration.
I found this on Microsoft's help page:
Honestly, the key is to disconnect from the internet when Windows attempts to find drivers through Windows Update, utilizing the old drivers. I disconnected just before plugging in my GS3 AND just before the firmware unzips. Also, this is on Windows 7 Ultimate 64-bit.Quote:
I got and Answer her is the fix that worked for me
. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 126.96.36.199 (I've tried newer versions but they all failed)
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
It worked for me after trying every other method posted on this forum and others.
New to this community, recently got a S3 . I was trying to update to jelly bean 4.1.1, and the real problem started. Unable to connect to Kies on mac and windows.
I tried several options for a week and almost gave up.. But, in the end. I uninstalled my AVG anti virus on S3.. And, it worked.. on windows PC and also able to connect to mac. So, to all the people who haven't tried this, please give a try n see. it might work.:-):)
I found this worked.
Had an old Kaspersky install which left behind a Registry entry.
Then had to restart phone.
Then recognised it.
This has been an issue for 4 months.
SOLVED:Windows Mobile-based device and Canon Powershot cameras showing code 19 and MTP USB Device failed.
Worked after this helpful piece of advice on usb debugging. I did get an error install message, then had to go through emergency recovery.... but 2 hours later it was done.
Kies air won't work either
Pulling the battery and returning it worked for me.
Tried just about EVERYTHING as well- and who'd think to disable my internet connection?? seriously= Thanks!
I tried several of the solutions here but none worked. I spent 3 hours on the phone with AT&T tech support and the only solution was to send the phone in and get a refurb. I got the refurb and as soon as I plugged it in it was recognized.
Great. It worked for me too.
Great suggestion it works perfectly and thanks any way as no suggestions work than this.
Kies will not recognise my samsung galaxy note gt-n7100. Ofcourse Kies starts when I connect my phone, but it goes to USB cable connection when I click on Troubleshoot connection error, it starts checking, but then closes down saying Microsoft has encountered a problem and it needs to close. SO i am still not able to connect my phone properly to my pc and transfer files from my pc to phone. Please help.
The S3 showed connection locked everytime I tried to connect.
As suggested in this topic enabling the debugging mode fixed the problem!
I just joined this forum to at least help one person.
I downloaded kies for my samsung GT-S5300 and it kept on telling me that unable to retrieve device information. I came online to search for the solution. II got plenty ideas. Like debugging and reinstalling the softwares for the device. lots more. Also on not to use windows update to install the drive
After many futile attempts, I ROOTED the phone and guess what? The problem had been solved.
Like I said, itis forone person that has tried everything and no solution, simply search for howto root your phone(your model) and follow the procedures, you will stop your lamentation.
I have one other solution: Try another USB socket on your pc !
I am a recent user - and "yes" Kies needs to be a lot quicker, more reliable etc. etc. but it did work on an off.....
Then I updated Kies (at its request) to 2.5.something and nothing..... the phone simply wasn't recognised.
I tried all the above solutions (thanks to all those who added their ideas....but in my case nothing happened. The connection was as active as road kill on an Arazona desert road.....
Then I had a mini-brainwave :- I have seen before that sometimes the PC can lose connectivity from a specific USB socket. Can't remember where/when.... but the idea was at the back of my mind. So I tried it out... unplugged it from one and simply moved the cable to another socket on the pc...... and INSTANTLY Kies recognised the device and I am back in business.
So, next on my list is to try and establish what the issue is with the USB socket. (And before you ask, I had even tried rebooting the pc, and obviously even that hadn't reset the USB socket into a working mode.) Conclusion: In my particular case, it may well be that I was blaming Kies for something that was not its fault.
NOW: Next on my list is to sort out this absolute mess created by Google/Kies/Outlook syncing - wherein I have hundreds of duplicated contacts to sort through and delete. Thanks to these B^%%€rs I expect I have hours of unwanted extra work to do this now........ And I am not at all confident that it won't happen again. How many 10s or hundreds of thousands of complaining users does it take before these people learn that (a) DO NOT FIGHT your supposed competitors at the consumers' expense (Google..... Microsoft.... please listen) and (b) get the basics right before you try and make it too complicated. I will guess that most of you just want to be able to plug in your devices and sync ?. Quickly. Bug and hastle-free ?
Who needs a Friday night anyway ? :-|
Kies recognized my Samsung S III mini just fine with newest USB-drivers right away after a really lenghty installation process - makes me wonder what kind of big application Kies is. So maybe the problem you experienced has been solved? Now I'm going to explore Kies and find out what it can do. :-) fraNK
For the first time it work, but my laptop no battery and closed. Now I try the steps again, but the automatically install bunch of drivers steps, its not working at all... So how to solve it?
Found it somewhere worked for me
Type in code *#7284# which will bring you to the phoneutil screen with PDA, Modem, and QualComm USB Setting options.
Click the Qualcomm USB Driver option and select the MTP + ADB option a little message will appear @ the button of the screen saying saved, now just press the back button all the out to the normal screen.
I then powered off my phone, took out the battery, sim card (tmobile) and micro sd card, put them back in, powered the phone back on and then plugged it in using the usb cable (not original that came with phone) and it started installing the usb drive and then worked.
HOWEVER... So I was able to use Kies to update the Galaxy to the new version of Android OK...
BUT then when I used Kies to Sync with Address Book on the Mac, Kies scrambled the address book data on the Mac as well as on the Galaxy :-(
Fortunately, Address Book was backed up on Time Machine. So I was able to delete all of the cards from Address Book on the Mac and then restore them from Time Machine.
For now, I do not recommend using Kies to sync the Mac Address Book with your Android devices. If you want to try it, be sure to first back up your Address Book. Export an Address Book archive file... Clone your disk with SuperDuper... AND run Time Machine.
To get contact info onto your Android from the Mac Address Book, a safer way is to export your Address Book contacts as a Vcard ( ".vcf" file). Then connect your Android to the Mac as USB storage and copy the Vcard onto the Android. I found the procedure detailed by Deepmeister on samsunggalaxyforums 15 August 2010 here
How to sync with a Mac - Samsung Galaxy S Forums : Galaxy S2 S II Forum
How do I know the drivers have all installed?
Restarting the phone did the Magic for me! It is worth a shot.:D