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  1. Thread Author  Thread Author    #1  

    Default 4th Day cracked screen..

    I need suggestions or advice... got my SG3 last Sunday. Absolutely love it.
    I didn't buy insurance and today at work I pulled it out & fell to the floor and sure enough... cracked screen.

    I'm with AT&T. Should I see where I purchased it from see what they can do or should I get insurance, wait a few days then report it?

    Please help with some advice
  2. #2  

    Default

    I would advise to immediately get insurance, wait a couple days then report the damage. You're still looking at $100-150 deductible though. The store won't be able to do anything for you.

    Sent from my ICS loaded Samsung G S II E4GT
  3. #3  
    zeteo's Avatar

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    Default Re: 4th Day cracked screen..

    What is it with ethics? Shameful advice!
    Creek likes this.
  4. #4  

    Default

    Okay my bad....

    Too bad for you. Should've purchased insurance when you bought the phone (even though they give you 30 days after purchase to do so). Guess you gotta cough up 500 bucks for a new one.

    Lol

    Sent from my ICS loaded Samsung G S II E4GT
  5. #5  

    Default Re: 4th Day cracked screen..

    Well, he has 30 days to enact insurance. I too would simply add the insurance, wait a few days then file a claim. The deductible is $199 and they only replace the phone 2 times max.


    Rev.
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  6. #6  

    Default Re: 4th Day cracked screen..

    Whenever you get a replacement, get an OB Defender. GG2 is still glass not transparent aluminum. It is just less lkely to scratch or crack. Considering the millions of GS3's, there are going to be a few lemons.
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    Archienj7 likes this.
  7. #7  

    Default Re: 4th Day cracked screen..

    Get the insurance. I have gotten the insurance even when I had to go to a third party insurance. It's like any insurance. You hope that you never need it. It's great when you do. $199>>>>>>>>$599
  8. #8  

    Default

    Quote Originally Posted by Milkman333 View Post
    I need suggestions or advice... got my SG3 last Sunday. Absolutely love it.
    I didn't buy insurance and today at work I pulled it out & fell to the floor and sure enough... cracked screen.

    I'm with AT&T. Should I see where I purchased it from see what they can do or should I get insurance, wait a few days then report it?

    Please help with some advice
    Im a manager at best buy mobile and Ive had many many customers with the same issue always get a protection plan even if you think you're not going to need it.

    Also our geek squad protections covers all types of accidental damage w/ no deductible

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
  9. Thread Author  Thread Author    #9  

    Default Re: 4th Day cracked screen..

    Quote Originally Posted by Rev2010 View Post
    Well, he has 30 days to enact insurance. I too would simply add the insurance, wait a few days then file a claim. The deductible is $199 and they only replace the phone 2 times max.

    At this point... this is the way I'm gonna have to go. I have no choice whatsoever!


    Rev.
    Quote Originally Posted by jcp006 View Post
    Whenever you get a replacement, get an OB Defender. GG2 is still glass not transparent aluminum. It is just less lkely to scratch or crack. Considering the millions of GS3's, there are going to be a few lemons.
    I'll definitely check this case out ESPECIALLY after this incident! I'll check in the accessories thread section and see what kinda cases do the job!
  10. #10  

    Default Re: 4th Day cracked screen..

    Quote Originally Posted by Milkman333 View Post
    I'll definitely check this case out ESPECIALLY after this incident! I'll check in the accessories thread section and see what kinda cases do the job!
    Otterbox Defender should be all you'll ever need tbh. Mine's in one and I'm way less anxious now. It's a super duty tough case.
  11. #11  

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    There are a couple of review threads in the AT&T accessories forum.

    Sent From My Samsung Galaxy S3 Handheld Device
  12. #12  
    zeteo's Avatar

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    Default Re: 4th Day cracked screen..

    Quote Originally Posted by BlakeGates View Post
    Okay my bad....

    Too bad for you. Should've purchased insurance when you bought the phone (even though they give you 30 days after purchase to do so). Guess you gotta cough up 500 bucks for a new one.

    Lol

    Sent from my ICS loaded Samsung G S II E4GT
    They don't expect you to commit fraud and buy insurance AFTER the phone is damaged. The fraud raises mt insurance rats! It is very sad that individuals have such low self respect to even think of this.
  13. #13  

    Default Re: 4th Day cracked screen..

    It raises your rates? Are you serious? Have you ever even did a phone claim through Asurion or other insurance carrier? They don't ask you a damn thing about your device, as long as you're willing to pay a deductible, they will send you another device.

    Lmao.... We're not talking about health or car insurance here buddy. Calm down, it's not that damn serious. Nor is it raising your phone insurance rates. Hahaha cracks me up everytime.
  14. #14  
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    Default Re: 4th Day cracked screen..

    Get a case after you get it replaced or repaired! I think the OtterBox Defender case would serve you well! Otherwise most phones today can not take that much of a beating it seems. I still love my S3!
  15. #15  

    Default Re: 4th Day cracked screen..

    You can always get an otterbox commuter. Thinner than the defender and do a great job. My last three phones have all had commuters. For me usually the case break and otterbox warrenties them. No broken phones yet.
  16. #16  
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    Default Re: 4th Day cracked screen..

    I got the speck case and dropped the phone on concrete from 4'. No damage.
    cgardnervt likes this.
  17. #17  

    Default Re: 4th Day cracked screen..

    You have 30 days to get insurance. I dont see why some people are throwing a fit over it.

    So you wouldnt do the same thing if you were in the same postion!
  18. #18  

    Default Re: 4th Day cracked screen..

    You can contact Samsung. It will be about $178 or so to replace the screen. About a 2 week turnaround. Just did the same with my gs3
  19. Thread Author  Thread Author    #19  

    Default Re: 4th Day cracked screen..

    Quote Originally Posted by UnfocusedHTC View Post
    You can always get an otterbox commuter. Thinner than the defender and do a great job. My last three phones have all had commuters. For me usually the case break and otterbox warrenties them. No broken phones yet.
    So i got the Otterbox Commuter case... it's ... looks wise it isn't the best... protection wise looks pretty darn good! I'll keep it and try it out for a few days
  20. #20  

    Default Re: 4th Day cracked screen..

    Quote Originally Posted by Rev2010 View Post
    Well, he has 30 days to enact insurance. I too would simply add the insurance, wait a few days then file a claim. The deductible is $199 and they only replace the phone 2 times max.


    Rev.
    $199? You can buy the damn thing for $199. What's the monthly insurance charge for? The privilege of paying exactly what you paid for it the first time?
  21. #21  

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    honestly if they allow one to add insurance within 30 days of purchase, and don't believe anybody would add ins and wait a few days to fine a claim is absurd, they know it happens.....if they had a issue with it they wouldn't offer it in this manner.....I don't think it's wrong morally.
  22. #22  
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    Default Re: 4th Day cracked screen..

    Quote Originally Posted by BBrefugee View Post
    I got the speck case and dropped the phone on concrete from 4'. No damage.
    Same here. Very happy with it,
  23. #23  
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    Default Re: 4th Day cracked screen..

    Quote Originally Posted by Scythe55 View Post
    $199? You can buy the damn thing for $199. What's the monthly insurance charge for? The privilege of paying exactly what you paid for it the first time?
    First you have to pay the ETF, then $199.00 so actually you would pay well over $500.00.
  24. #24  
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    Default Re: 4th Day cracked screen..

    Quote Originally Posted by Dave_k605 View Post
    honestly if they allow one to add insurance within 30 days of purchase, and don't believe anybody would add ins and wait a few days to fine a claim is absurd, they know it happens.....if they had a issue with it they wouldn't offer it in this manner.....I don't think it's wrong morally.
    Think of it as a friendly policy. A grace period. Don't see it as altruistic though. They will make back the few dollars they are going to be out of pocket on the deal up front from the customer's subsequent dues, and reap a huge profit from the vast majority who never make a claim. Historically, warranty revenue in retail electronics (e.g. Best Buy) is 15% of sales and 50% of profits. Any wonder why they push it so hard?
  25. #25  

    Default Re: 4th Day cracked screen..

    Quote Originally Posted by Scythe55 View Post
    $199? You can buy the damn thing for $199. What's the monthly insurance charge for? The privilege of paying exactly what you paid for it the first time?
    I suppose you don't pay for health or car insurance? It is the same thing...

    And you are thinking about what the device costs with another 2-year contract extension. Which is an impossibility while in the middle of your current contract. You would need to pay an ETF fee (for AT&T, it's pretty steep - I think ~$350 per line) then re-sign a contract and pay $199 for the phone. That's $550, give or take.

    And you pay a very small amount each month to have that piece of mind of knowing your phone can easily and cheaply (in comparison, see above) be replaced.

    Many pay a very high amount of money for health insurance every month to only go to the doctor once a year for a check up. Many pay thousands of dollars per year to have the insurance company pay once for a $55 copay on a doctor's visit....
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