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  1. 12-10-2012, 09:18 AM Thread Author Thread Author    #1  
    stmbtwilli
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    Default Help please..JB error message.

    AT&T JB update on Kies goes great until it is time to load the update on the phone. Then I get
    the following message.

    "Failed to acquire permission from the SGH-I747
    administrator. The program will close.
    Please log out of windows and log in to an
    administrator account to restart Kies."

    Can anyone tell me how to procede from here?
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  2. 12-10-2012, 04:33 PM #2  
    Kelly Kearns
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    Default Re: Help please..JB error message.

    You have to be on an administrator account on Windows and not just a user account.
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  3. 12-11-2012, 09:38 AM Thread Author Thread Author    #3  
    stmbtwilli
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    Default Re: Help please..JB error message.

    Quote Originally Posted by Kelly Kearns View Post
    You have to be on an administrator account on Windows and not just a user account.
    Our user account is listed as administrator.
    I do not see how to open another account as this one is all that shows up on the start screen.
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