1. mapenn's Avatar
    My wife has an ATT Galaxy S3. After nearly a year of no problems, last week it suddenly greeted her with a password screen (emergency calls only). Now, she had never setup a password; and we tried every logical / possible password that we would have ever used. Nothing worked. The SIM card DID work in another device. We reached out to ATT and the mobile store - who each told us that the only solution was to do a factory reset. Which I finally gave up and did.

    So, my question is "why" did this happen? What would trigger the device to lock up like this with a password that we never setup?

    As you can imagine, my wife doesn't want to spend hours getting all her settings / apps / music set back up until she understands what happened.

    Thanks for any insight that you could provide!
    02-13-2014 08:25 AM
  2. Golfdriver97's Avatar
    My wife has an ATT Galaxy S3. After nearly a year of no problems, last week it suddenly greeted her with a password screen (emergency calls only). Now, she had never setup a password; and we tried every logical / possible password that we would have ever used. Nothing worked. The SIM card DID work in another device. We reached out to ATT and the mobile store - who each told us that the only solution was to do a factory reset. Which I finally gave up and did.

    So, my question is "why" did this happen? What would trigger the device to lock up like this with a password that we never setup?

    As you can imagine, my wife doesn't want to spend hours getting all her settings / apps / music set back up until she understands what happened.

    Thanks for any insight that you could provide!
    Did you get an update before this happened?
    02-13-2014 09:40 AM
  3. mapenn's Avatar
    not that we are aware of. She doesn't remember seeing any notifications about a pending update.
    02-13-2014 10:09 AM
  4. Golfdriver97's Avatar
    not that we are aware of. She doesn't remember seeing any notifications about a pending update.
    This issue isn't isolated. I have seen it before, but still u sure as to why.

    Sent from my Nexus 5 using AC Forums mobile app
    02-13-2014 11:02 AM

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