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  1. Thread Author  Thread Author    #1  

    Angry Please help. Brand New Galaxy S3 with Unresponsive Screen

    Hello, thanks for taking time to read this.

    I need help with my brand new Samsung Galaxy S3 (SGH-I747, AT&T unlocked).
    The screen keeps freezing up like every 5 minutes.

    Volume/power/home buttons work fine.
    Phone receives/sends calls/texts/emails, and responds to s-voice.

    I tried factory resetting like 10 times but it didn't solve the issue.
    (out of 10 times, I was able to complete the process only twice because the rest of the time, the screen would freeze.)

    It's only two-days old, fresh out of box. never been dropped or exposed to water etc.
    I bought it unlocked/new from the newegg.
    It's not in a protector case.

    Is there anything I could do to fix the freezing issue before returning it to the vendor?
    If it's the digitizer, can I open the case and do something about it? (I'm not familiar or knowledgeable with things like this however.)

    I'm asking because I'd like to keep the phone.
    I already activated the SIM and the service with Straight Talk and the whole process of returning the phone and replacing it may take around 2 weeks all the while draining my minutes.

    Thanks in advance for your input.
  2. #2  
    UJ95x's Avatar
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    Default Re: Please help. Brand New Galaxy S3 with Unresponsive Screen

    Quote Originally Posted by thxinadvance View Post
    Hello, thanks for taking time to read this.

    I need help with my brand new Samsung Galaxy S3 (SGH-I747, AT&T unlocked).
    The screen keeps freezing up like every 5 minutes.

    Volume/power/home buttons work fine.
    Phone receives/sends calls/texts/emails, and responds to s-voice.

    I tried factory resetting like 10 times but it didn't solve the issue.
    (out of 10 times, I was able to complete the process only twice because the rest of the time, the screen would freeze.)

    It's only two-days old, fresh out of box. never been dropped or exposed to water etc.
    I bought it unlocked/new from the newegg.
    It's not in a protector case.

    Is there anything I could do to fix the freezing issue before returning it to the vendor?
    If it's the digitizer, can I open the case and do something about it? (I'm not familiar or knowledgeable with things like this however.)

    I'm asking because I'd like to keep the phone.
    I already activated the SIM and the service with Straight Talk and the whole process of returning the phone and replacing it may take around 2 weeks all the while draining my minutes.

    Thanks in advance for your input.
    Welcome to Android Central
    If the phone has been having issues out of the box, I would return it.
    The phone shouldn't be wasting any of your minutes if you are not using it.

    Sent from my Galaxy S4 running SlimKat 4.4.2
  3. Thread Author  Thread Author    #3  

    Default Re: Please help. Brand New Galaxy S3 with Unresponsive Screen

    Quote Originally Posted by UJ95x View Post
    Welcome to Android Central
    If the phone has been having issues out of the box, I would return it.
    The phone shouldn't be wasting any of your minutes if you are not using it.

    Sent from my Galaxy S4 running SlimKat 4.4.2
    Thank you for the quick response.
    I will return the phone to the vendor.

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