1. thxinadvance's Avatar
    Hello, thanks for taking time to read this.

    I need help with my brand new Samsung Galaxy S3 (SGH-I747, AT&T unlocked).
    The screen keeps freezing up like every 5 minutes.

    Volume/power/home buttons work fine.
    Phone receives/sends calls/texts/emails, and responds to s-voice.

    I tried factory resetting like 10 times but it didn't solve the issue.
    (out of 10 times, I was able to complete the process only twice because the rest of the time, the screen would freeze.)

    It's only two-days old, fresh out of box. never been dropped or exposed to water etc.
    I bought it unlocked/new from the newegg.
    It's not in a protector case.

    Is there anything I could do to fix the freezing issue before returning it to the vendor?
    If it's the digitizer, can I open the case and do something about it? (I'm not familiar or knowledgeable with things like this however.)

    I'm asking because I'd like to keep the phone.
    I already activated the SIM and the service with Straight Talk and the whole process of returning the phone and replacing it may take around 2 weeks all the while draining my minutes.

    Thanks in advance for your input.
    03-09-2014 09:07 PM
  2. UJ95x's Avatar
    Hello, thanks for taking time to read this.

    I need help with my brand new Samsung Galaxy S3 (SGH-I747, AT&T unlocked).
    The screen keeps freezing up like every 5 minutes.

    Volume/power/home buttons work fine.
    Phone receives/sends calls/texts/emails, and responds to s-voice.

    I tried factory resetting like 10 times but it didn't solve the issue.
    (out of 10 times, I was able to complete the process only twice because the rest of the time, the screen would freeze.)

    It's only two-days old, fresh out of box. never been dropped or exposed to water etc.
    I bought it unlocked/new from the newegg.
    It's not in a protector case.

    Is there anything I could do to fix the freezing issue before returning it to the vendor?
    If it's the digitizer, can I open the case and do something about it? (I'm not familiar or knowledgeable with things like this however.)

    I'm asking because I'd like to keep the phone.
    I already activated the SIM and the service with Straight Talk and the whole process of returning the phone and replacing it may take around 2 weeks all the while draining my minutes.

    Thanks in advance for your input.
    Welcome to Android Central
    If the phone has been having issues out of the box, I would return it.
    The phone shouldn't be wasting any of your minutes if you are not using it.

    Sent from my Galaxy S4 running SlimKat 4.4.2
    03-09-2014 09:35 PM
  3. thxinadvance's Avatar
    Welcome to Android Central
    If the phone has been having issues out of the box, I would return it.
    The phone shouldn't be wasting any of your minutes if you are not using it.

    Sent from my Galaxy S4 running SlimKat 4.4.2
    Thank you for the quick response.
    I will return the phone to the vendor.
    03-10-2014 12:52 AM

Similar Threads

  1. Galaxy S2 - wifi and data internet not working
    By BlueYeti in forum Samsung Galaxy S II
    Replies: 5
    Last Post: 07-21-2014, 08:44 PM
  2. Need help with my Gallery
    By BlackberryFan2009 in forum General News & Discussion
    Replies: 4
    Last Post: 03-19-2014, 01:17 AM
  3. Help me root my AT&T Galaxy S4, MK2, I337
    By dt-100 in forum AT&T Samsung Galaxy S4
    Replies: 28
    Last Post: 03-11-2014, 09:13 PM
  4. Replies: 0
    Last Post: 03-09-2014, 08:48 PM
  5. Galaxy S4: Reception/battery life
    By bodum02 in forum Samsung Galaxy S4
    Replies: 0
    Last Post: 03-09-2014, 08:12 PM
LINK TO POST COPIED TO CLIPBOARD