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  • 1 Post By jcbeard
  1. Thread Author  Thread Author    #1  

    Default HTC One Battery Not Charging/Holding Charge

    I've had the HTC One since the day it came out and up until a few weeks ago the battery life was consistently amazing.

    Over the past 2-3 weeks that's all changed. Every morning the battery isn't fully charged and according to my phone it will say the battery is somewhere between 35-75% charged although it was on the charger port all night. Then the phone will die randomly regardless of what the battery percentage says it's at. Sometimes it will get down to 15-20% and die other times it will just shut off at 70% with no low battery warning.

    When I check the battery usage it shows Android is using some ridiculous amount of battery power, currently it says 97% - I never really checked this before the issue so don't know if this is normal. I have power saver enabled and even with wi-fi and bluetooth turned off the battery still drains incredibly rapidly. I'm on Android 4.3

    In summary the phone isn't charging to full, is not holding the charge at all and possibly the battery life indicator on the phone is giving a false reading (i'm using the default one included with the phone).

    Has anyone else had this issue and is there a fix other than replacing the battery? I've seen a video of it being done and it's absolutely not something I could do myself. I'm thinking of trying to reset my phone to factory defaults, anyone know if that would help? I'd hate to clear all my data and lose my texts, game save files etc if the issue will just continue.

    My phone is basically unusable now as I never know when it's going to die, whether I'll get 20 minutes of use out of it or 2 hours is just a gamble. I'll do what I can to fix it otherwise I'll be forced to use an old phone until I have an upgrade a year and a half from now
  2. #2  

    Default Re: HTC One Battery Not Charging/Holding Charge

    That all sounds bad except the 97%. That's just the proportion of total power usage being used by Android. Doesn't say anything about what the total power usage actually is.

    Posted via Android Central App
  3. #3  

    Default Re: HTC One Battery Not Charging/Holding Charge

    Mine is having similar issues (among others)

    Contact HTC, they'll have you send it in under your factory warranty and replace it for you

    Sent from my EVO using Android Central Forums
    Owner of a replacement Htc One... Till something better comes along
    LG G3
    Ambassador
  4. #4  

    Default Re: HTC One Battery Not Charging/Holding Charge

    I had this problem and contacted HTC chat line. There suggested fix worked for me. It seems the charging logic had to be reset.
    "First, charge the device for at least 10 minutes please using the wall charger. With the device truly OFF, push in and hold the volume up and volume down and the power button for 2 minutes please. After 2 minutes you can let all of the buttons go. The charging logic is now reset. Charge your phone to 100% with the wall charger please."
    Thanked by 2:
    Michael Moffett likes this.
  5. #5  

    Default Re: HTC One Battery Not Charging/Holding Charge

    Quote Originally Posted by Justin Peeler1 View Post
    I've had the HTC One since the day it came out and up until a few weeks ago the battery life was consistently amazing.

    Over the past 2-3 weeks that's all changed. Every morning the battery isn't fully charged and according to my phone it will say the battery is somewhere between 35-75% charged although it was on the charger port all night. Then the phone will die randomly regardless of what the battery percentage says it's at. Sometimes it will get down to 15-20% and die other times it will just shut off at 70% with no low battery warning.

    When I check the battery usage it shows Android is using some ridiculous amount of battery power, currently it says 97% - I never really checked this before the issue so don't know if this is normal. I have power saver enabled and even with wi-fi and bluetooth turned off the battery still drains incredibly rapidly. I'm on Android 4.3

    In summary the phone isn't charging to full, is not holding the charge at all and possibly the battery life indicator on the phone is giving a false reading (i'm using the default one included with the phone).

    Has anyone else had this issue and is there a fix other than replacing the battery? I've seen a video of it being done and it's absolutely not something I could do myself. I'm thinking of trying to reset my phone to factory defaults, anyone know if that would help? I'd hate to clear all my data and lose my texts, game save files etc if the issue will just continue.

    My phone is basically unusable now as I never know when it's going to die, whether I'll get 20 minutes of use out of it or 2 hours is just a gamble. I'll do what I can to fix it otherwise I'll be forced to use an old phone until I have an upgrade a year and a half from now
    My phone would randomly stop charging and sometimes not charge overnight. Only solution I could find was a replacement or repair

    Sent from my HTC One using AC Forums mobile app
  6. #6  

    Thumbs up Re: HTC One Battery Not Charging/Holding Charge

    MY REPLY WAS TO JCBEARD ABOUT HOLDING THE BUTTONS FOR TWO MINUTES!

    SO I had this same issue and I looked at this post and thought well that just sounds hokey! Hold those buttons for two minutes?? But I did it and guess what it TOTALLY WORKED! My phone is fully charged now and is holding its charge! AWESOME! THANKS SO MUCH FOR THIS POST!!! SAVED me from buying a new phone and I was going to be mad as this one was only 8 months old!!!

    Michael
    Last edited by Michael Moffett; 06-07-2014 at 01:10 PM. Reason: DIDNT GO UNDER THE POST I WAS COMMENTING ON!
  7. #7  

    Default Re: HTC One Battery Not Charging/Holding Charge

    My phone is experiencing the same problem all night on the charger and I wake up to it only being 37 % and never charging past that . I love my new corded phone
  8. #8  

    Default Re: HTC One Battery Not Charging/Holding Charge when on

    I am also facing a strange problem, my phone is charging when it is switched off, but while its on it doesnt charge, its running on 4.4.2 with latest kernel. Already tried factory reset, kindly help!
  9. #9  

    Default Re: HTC One Battery Not Charging/Holding Charge when on

    Hey, I am facing the exact issue. Battery holds charge but the device charges only when its totally discharged. Doesn't charge when its on or having some battery level.

    Did you find a solution?
  10. #10  

    Default Re: HTC One Battery Not Charging/Holding Charge

    Hi Jacob
    I follow the steps you mentioned in your comments but still wont charge
  11. #11  

    Default Re: HTC One Battery Not Charging/Holding Charge

    Hi jcbeard
    I follow the steps you mentioned but my htc is not charging
  12. #12  

    Default Re: HTC One Battery Not Charging/Holding Charge when on

    Hi Yudhvirjamwal,
    I had just the same issue and went crasy as nothing worked for me except for leaving my HTC ONE in the freezer for 45mins by putting in it in a plastic bag then take it out let it rest in the room temp for 5 mins and putting in the wall charger .... this was a miracle
    wish you the best

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