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  1. Thread Author  Thread Author    #1  

    Default HTC One: Black Screen

    My screen is completely black. The keys at the very bottom light up but the screen remains black. I can recieve calls and answer them. It is fully charged. Tried turning off and on, but no change. Phone was in my pocket prior to the occurance. Hasn't been around water or moisture. Help please!
    Last edited by NotJustAPhone; 02-16-2014 at 12:46 PM.
  2. #2  

    Default Re: HTC1 Black Screen

    Try holding the power button down. After maybe 10 seconds, the Home and Back buttons will begin to flash. Don't release the power button until they stop flashing. That should reboot the phone.

    Posted via Android Central App
  3. Thread Author  Thread Author    #3  

    Default Re: HTC1 Black Screen

    No luck with that. Tried it. No change.
  4. #4  

    Default Re: HTC1 Black Screen

    Performing a factory reset using hardware buttons
    If you cant turn HTC*One on or access settings, you can still perform a factory reset by using the hardware buttons on HTC*One.

    Important: The Fast boot option in Settings > Power must not be selected.

    Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
    Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
    Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

    Posted via Android Central App
  5. #5  

    Angry Re: HTC One: Black Screen

    No luck with that either.

    I sent HTC one to service repair, and the problem came back!

    I think we should investigate the issue.
    For me, the first time this happened, was the night after I had updated the OS to Android 4.4.2 (Kitkat).
    After a hard reset, the screen was coming back sometimes (randomly?), like after keeping it in my pocket for a while, or by itself. After some minutes/hours it would revert to black screen..

    I found on the internet there could be a problem with a connector (like in HTC One X), but I didn't want to open and fix it by myself, since the phone is under warranty.
    As I said, I sent the phone to HTC service (in Italy). The company in charge for the actual repairing wrote they did "electronic repair", HTC service said the company in charge did just a check and found nothing wrong.

    After they "repaired" the phone (and I restored everything as it was using HTC sync manager), the problem has arisen the first time I left the phone uncharged (after 2 weeks, but I suspect it could be the day after). When I charged back and switch on, the screen was gone, once more -.-'

    I am about to re-send the phone for repairing, but how can I restore my phone WITHOUT installing Android 4.4.2 then? Just to give it a try, it might be it.

    If you have any similar experience please share.

    I love this phone, but GOD, 700 for these problems AND this SERVICE??!

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