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  1. Thread Author  Thread Author    #1  

    Default Polaris office 5 found in Trust go security scan

    Hey folks, i recently did a factory reset on my HTC one 4.4 running Trust GO and it flagged Polaris office 5 as a malicious app.

    Have never seen this come up when running a security scan b4 the hard reset.

    Trust GO will not let me uninstll it when i try to however.

    any ideas what it is and is it really malware?

    also how can i manually delelte it?

    TIA
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    Hey folks, i recently did a factory reset on my HTC one 4.4 running Trust GO and it flagged Polaris office 5 as a malicious app.

    Have never seen this come up when running a security scan b4 the hard reset.

    Trust GO will not let me uninstll it when i try to however.

    any ideas what it is and is it really malware?

    also how can i manually delelte it?

    TIA
    Welcome to the forums.
    My guess is if there are ads attached that is what flagged it. It is probably a preloaded app, and the only way to get rid of it completely is to root the device. You should be able to disable it by going to Settings> Apps> swipe over to All Apps> scroll down to Polaris> click on it> click disable. If you see Uninstall updates, that might have to be done first before disabling.

    Phone Timeline
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  3. Thread Author  Thread Author    #3  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Golfdriver97 View Post
    Welcome to the forums.
    My guess is if there are ads attached that is what flagged it. It is probably a preloaded app, and the only way to get rid of it completely is to root the device. You should be able to disable it by going to Settings> Apps> swipe over to All Apps> scroll down to Polaris> click on it> click disable. If you see Uninstall updates, that might have to be done first before disabling.
    Thanks for your response and i really find these forums very informative.

    I have looked in my apps and it is not listed
  4. Thread Author  Thread Author    #4  

    Default Re: Polaris office 5 found in Trust go security scan

    TG scan report states -"this app can download and rate applications from chinese 3rd party app stores resulting in high data bills.TG recommends that you remove this app"

    hmm perplexing and scary
  5. #5  
    Golfdriver97's Avatar

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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    Thanks for your response and i really find these forums very informative.

    I have looked in my apps and it is not listed
    The first screen that comes up is Downloaded. There should be tabs at the top saying downloaded, running and all. You should be able to swipe the screen to the left. or tap the tabs to get to All Apps.

    Phone Timeline
    What could not be changed, must be endured - New Spring, by Robert Jordan
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    Mobile Nations Sister Forums: iMore/Connectedly/Windows Central/Crackberry
  6. Thread Author  Thread Author    #6  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Golfdriver97 View Post
    The first screen that comes up is Downloaded. There should be tabs at the top saying downloaded, running and all. You should be able to swipe the screen to the left. or tap the tabs to get to All Apps.
    OK. i found it per your instructions, the only option it gave me was to disable it as i did

    there was no uninstall option..
  7. #7  
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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    OK. i found it per your instructions, the only option it gave me was to disable it as i did

    there was no uninstall option..
    OK. Now, it shouldn't be coming up in scans. And it can't be used since it is disabled. Do you use a PDF viewer?

    Sent from my Nexus 5 using AC Forums mobile app

    Phone Timeline
    What could not be changed, must be endured - New Spring, by Robert Jordan
    Community Guidelines and also here, Developer Rules, and Marketplace
    Mobile Nations Sister Forums: iMore/Connectedly/Windows Central/Crackberry
  8. Thread Author  Thread Author    #8  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Golfdriver97 View Post
    OK. Now, it shouldn't be coming up in scans. And it can't be used since it is disabled. Do you use a PDF viewer?

    Sent from my Nexus 5 using AC Forums mobile app
    it still comes up in the scan as malicious app, not sure what pdf viewer i have or use..

    edit, i set it to ignore, is it a realproblem or maybe a false pos?

    when i ran lookout antivirus it did not detect any problems in my system
  9. #9  
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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    it still comes up in the scan as malicious app, not sure what pdf viewer i have or use..
    Strange...As for a replacement, I like Kingsoft office. https://play.google.com/store/apps/d...ps.moffice_eng

    Phone Timeline
    What could not be changed, must be endured - New Spring, by Robert Jordan
    Community Guidelines and also here, Developer Rules, and Marketplace
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  10. Thread Author  Thread Author    #10  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Golfdriver97 View Post
    Strange...As for a replacement, I like Kingsoft office. https://play.google.com/store/apps/d...ps.moffice_eng
    yes, very strange, do you think my system is safe if i have it disabled ?
  11. #11  
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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    yes, very strange, do you think my system is safe if i have it disabled ?
    I think so. I really think it is getting flagged for ads more than anything else.

    Phone Timeline
    What could not be changed, must be endured - New Spring, by Robert Jordan
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  12. Thread Author  Thread Author    #12  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Golfdriver97 View Post
    I think so. I really think it is getting flagged for ads more than anything else.
    ok, i think thats the case also

    thanks for your help, greatly appreciated
    Thanked by:
  13. #13  
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    Default Re: Polaris office 5 found in Trust go security scan

    Glad I could help. See you around the forums.

    Phone Timeline
    What could not be changed, must be endured - New Spring, by Robert Jordan
    Community Guidelines and also here, Developer Rules, and Marketplace
    Mobile Nations Sister Forums: iMore/Connectedly/Windows Central/Crackberry
  14. Thread Author  Thread Author    #14  

    Default Re: Polaris office 5 found in Trust go security scan

    apparently this app is"SimpleTemai.A@android trojan".
    i hve no idea how it got on my phone as i just download essential apps from my google services when i did the factory reset...

    stuck for ideas on how to get rid of it.
  15. #15  
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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    apparently this app is"SimpleTemai.A@android trojan".
    i hve no idea how it got on my phone as i just download essential apps from my google services when i did the factory reset...

    stuck for ideas on how to get rid of it.
    How did you find that? Did you use TrustGo?

    From a Sprint Moto X using AC Forums app

    Phone Timeline
    What could not be changed, must be endured - New Spring, by Robert Jordan
    Community Guidelines and also here, Developer Rules, and Marketplace
    Mobile Nations Sister Forums: iMore/Connectedly/Windows Central/Crackberry
  16. #16  
    Kevin O'Quinn's Avatar
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    Default Re: Polaris office 5 found in Trust go security scan

    Try a different scanner like Lookout.
    Kevin F.I.M.T.K. O'Quinn Esq.
    Golfdriver97 likes this.
  17. Thread Author  Thread Author    #17  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Golfdriver97 View Post
    How did you find that? Did you use TrustGo?

    From a Sprint Moto X using AC Forums app
    Yes, in trust GO it was identified as a trojan
  18. Thread Author  Thread Author    #18  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Kevin O'Quinn View Post
    Try a different scanner like Lookout.
    i did download and used lookout and it didnt identify it as a malicious app.
  19. #19  
    Kevin O'Quinn's Avatar
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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    i did download and used lookout and it didnt identify it as a malicious app.
    I would trust Lookout. I also noticed that Polaris seems to be a preloaded app from HTC. It's not malicious.
    Kevin F.I.M.T.K. O'Quinn Esq.
  20. Thread Author  Thread Author    #20  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Kevin O'Quinn View Post
    I would trust Lookout. I also noticed that Polaris seems to be a preloaded app from HTC. It's not malicious.
    yes i went to ATT and showed it to them they said the same thing but TGO did identify it as that specific trojan so not sure if its a false flag or what
  21. #21  
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    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by snocone View Post
    yes i went to ATT and showed it to them they said the same thing but TGO did identify it as that specific trojan so not sure if its a false flag or what
    I think it is a false flag. I had Polaris on my S3 and S2. Hated it, but not malicious.

    Phone Timeline
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    Community Guidelines and also here, Developer Rules, and Marketplace
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  22. Thread Author  Thread Author    #22  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by Golfdriver97 View Post
    I think it is a false flag. I had Polaris on my S3 and S2. Hated it, but not malicious.
    LOL yea i hate it with white hot passion ,just has me concerned that my system is compromised..
    i may be over worrying though..
  23. Thread Author  Thread Author    #23  

    Default Re: Polaris office 5 found in Trust go security scan

    iv used trust go b4 i upped to kitkat and had no issues

    anyone else want to try TG on their htc one att 4.4.2?

    locked edition, not rooted or anything
  24. #24  

    Default Re: Polaris office 5 found in Trust go security scan

    I'm not so sure Polaris is the culprit but it may have been compromised by something it opened. This link to Lookout explains SimpleTemai but also claims Lookout will detect it. Supposedly this Trojan has not been spotted outside China.

    https://blog.lookout.com/blog/2012/0...t-simpletemai/

    I have Polaris enabled although I use OfficeSuite Pro for my document handling and have it set to open Word docs etc by default. I use TrustGo and ran a scan. It did not detect a problem with my installed copy of Polaris. CleanSweep detected no issues either.

    Does TrustGo show a Folder location for the SimpleTemai file? If so, you might be able to use Astro File Manager or similar app to delete the offending file. TrustGo does not offer to clean or quarantine the offending file?

    If all else fails you might be stuck with a full wipe/reset of your phone to clear the deck and get a fresh install of everything.
  25. Thread Author  Thread Author    #25  

    Default Re: Polaris office 5 found in Trust go security scan

    Quote Originally Posted by cadzilla74 View Post
    I'm not so sure Polaris is the culprit but it may have been compromised by something it opened. This link to Lookout explains SimpleTemai but also claims Lookout will detect it. Supposedly this Trojan has not been spotted outside China.

    https://blog.lookout.com/blog/2012/0...t-simpletemai/

    I have Polaris enabled although I use OfficeSuite Pro for my document handling and have it set to open Word docs etc by default. I use TrustGo and ran a scan. It did not detect a problem with my installed copy of Polaris. CleanSweep detected no issues either.

    Does TrustGo show a Folder location for the SimpleTemai file? If so, you might be able to use Astro File Manager or similar app to delete the offending file. TrustGo does not offer to clean or quarantine the offending file?

    If all else fails you might be stuck with a full wipe/reset of your phone to clear the deck and get a fresh install of everything.
    still wont let me delete the offending file..and i may try the astro file manager to look for it and do it manually..

    thanks for your reply
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