New HTC One M7 died in less than 3 weeks and it will not start back up!

[xtina98]

I got a brand new HTC One M7 from Asurion in the beginning of May and the phone literally died yesterday and will not start back up. I took it to 2 AT and T stores and they said they can do nothing because it will not charge or turn on. I know people will say it wasn't new but it was it came brand new in the HTC box and everything with the earbuds etc. I had been having serious issues with Asurion and they knew they needed to send me a new one. Help! Has anyone else had a problem like this? I just can't believe it's been less than a month and the phone just stopped functioning completely.

 

[raymaane]

I had a similar issue back when I was still a Blackberry. But, I would just keep getting it replaced. THEY sent you the faulty device, so they need to fix the issue. Its annoying, but just call them up and let them know.

 

[Asurioncares]

I got a brand new HTC One M7 from Asurion in the beginning of May and the phone literally died yesterday and will not start back up. I took it to 2 AT and T stores and they said they can do nothing because it will not charge or turn on. I know people will say it wasn't new but it was it came brand new in the HTC box and everything with the earbuds etc. I had been having serious issues with Asurion and they knew they needed to send me a new one. Help! Has anyone else had a problem like this? I just can't believe it's been less than a month and the phone just stopped functioning completely.

Look no further, we are here to help! All replacement devices come with a 12-month limited warranty. This means if you experience a covered warranty within that time, you may be sent a replacement at no additional cost. Please email us your claim#, carrier name, mobile# and best contact# to socialmediateam@asurion.com. We will have a claims specialist reach out to you for assistance.

Thanks!