[INSURANCE]Will AT&T replace my phone with another Tier 2 model?

**andresgalvan98** · 08-16-2012, 07:14 PM

My phone is glitchy, it freezes to the point where I have to pull the battery at least 4 times a week, the ringer doesn't sound sometimes, and it viberates for minutes for no reason frequently. I called AT&T about this, and they said that a replacement would be alright.
Here's the problem, though. I was originally hoping to receive a Vivid instead of another Inspire, because the Inspire is EOL. I was told otherwise, though. Then, I read on the AT&T Forums that some people have gotten different phones as long as the insurance deductible is equal or less. (I saw that the Vivid was $199

) Is this true? The employees at my local AT&T Corporate Store are nice, and favors are done often for us there. It likely won't be a problem if special permissions are needed.

**cyanogen-man** · 08-17-2012, 12:08 PM

Did you get the new sense update?? And if you did go to the play store and get SMS back up and restore sync your phone contacts through settings<accounts /sync find your Gmail hit it and let it sync after this back up all your pics videos and apps to, our SD card: use an app called app to SD back up as much BS as you can then go to settings > security>factory reset reset your phone you'll loose everything hints the back up but it should make it a clean install and fix 99% of your problems and most likely not they still have a back stock of inspires so no

Sent from my Desire HD using Android Central Forums

**cyanogen-man** · 08-17-2012, 12:13 PM

I tryed the same thing that update ed my up but I said screw it and rooted it and now I'm on an ice from and its amazing I'm sorry for the inconvenience and it has to be replaced 2 times through warranty not insurance for them to do it like that that's at&T's current policy

Sent from my Desire HD using Android Central Forums

**andresgalvan98** · 08-17-2012, 02:03 PM

I have the Sense update. It didn't improve much. I really don't want to do a Factory Reset. I unrooted a week or two ago and I lost everything. Don't want that to happen again.