Can't access Google Play (market)

**Slowdave1** · 01-22-2013, 02:50 AM

Son got a new Android phone. Gave his old Inspire 4G to my daughter so she could upgrade from an old un-smart phone. Daughter planned to use it for everything as designed except she has no data plan on her phone #, so only internet/data access would be via WiFi. It is working fine for her as a phone, internet (via wifi), camera, MP3 player, etc. But, can't access Google Play/Android Market to download any new apps. (Not positive at this late hour which one that phone accesses.) It says something like "unable to access data plan" or something like that. This is an unrooted phone, and as far as AT&T goes, we only planned to use this as a phone/texting machine other than accessing internet via WiFi, which I assume they wouldn't care about. Is the Market somehow linked in to check that we have a data plan for the phone before it will give access?

Thoughts? Remedies? Work arounds? And yes, I am an extreme noob myself, so please speak simpleton.

Thanks!

**Rosaura1234** · 01-22-2013, 05:23 AM

Try clear data for Google Services Framework then reboot (if necessary) then Play Store will get you to accept TOS and work again.
Menu>System Settings>apps>all apps> google services framework

**Slowdave1** · 01-22-2013, 07:44 PM

Thank you for your suggestion! However, we tried it and it asks us to log into her gmail account when we re-start and enter the "Market." After a few minutes of "communicating with Google," it comes back and says, "Can't establish a reliable data connection to the server. This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Customer Care."

I should have mentioned also that my son did a factory reset before handing it over to my daughter. Any other recommendations gladly accepted!

Oh, config info:
Android version 2.3.3
HTC Sense version 2.1
Software number 2.47.502.7

Also, this phone has the "market" not the newer "Play Store" on it. I'm open to changing that if needed/possible, just saying what's on there now.

Hopefully that covers any information that would help in troubleshooting. Thanks in advance!

**Lanhoj** · 01-22-2013, 07:57 PM

If you pop in a SIM with a Data plan, does it then work?
Are you able to connect via Wi-Fi?

**Slowdave1** · 01-22-2013, 08:18 PM

I am not sure about the SIM with a data plan question, but it was fully working on the previous SIM (that had a data plan) and now doesn't. Would be a good test. Will see if I can make that happen.

Yes, it connects to the internet successfully via Wi-Fi. Even went to play.google.com and attempted to download an app there. It asked for us to sign in, we did, and it said something along the lines of "this is the first time you've used this device in the Play Store." There was a continue (which just put us back to the store without successfully downloading/installing the app) and a "Learn more" button, which just told us some hints. One was to go into settings>accounts&syncs and make sure the same account was listed there as the one we were trying to sign in with. It's not, and when we tried to add it, it did the same thing as when we tried to sign in on the market app on the phone: says it's communicating with google for a minute or so and then comes back with the same error msg I noted above.

I'm a little afraid Big Google/AT&T has got his claws on me for trying to use a smart phone without a data plan. But why would google care about AT&T's profits??? Weird.

**Desi the real one** · 05-01-2013, 05:40 AM

Check your time and date settings. I will try to keep it simple as I can. You will get this error if date is incorrect. The connection is refused due to an untrusted certificate error (expiry date stumble I believe). So check date settings, delete services framework data, delete play store data, reboot, retry. Of course you are using a valid account on your device and have sync'd etc. if this doesn't work then I'll buy your conspiracy theory

Now who can help me delete, modify dissable, fool the play store filters? Email me?

**dangeorges** · 05-02-2013, 02:37 PM

I'm in the same boat - I've got my HTC Aria (decommissioned without a SIM) and Play store won't connect.
I like the conspiracy theory myself...

Data plans are the biggest scam in mobile phone history.

**Bossz Majie** · 05-09-2013, 02:48 AM

same problem here i just bought yesterday LG optimus L3 E400

**Bossz Majie** · 05-09-2013, 03:01 AM

"Can't establish a reliable data connection to the server. This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Customer Care."
same problem here