Free Data use

[Patg88]

I was talking to an At&t customer service Representative (611) not a tech about my data use. I am currently on the 2GB plan. I use wifi at home and work most of the time. I told her that there are plenty of times I won't stream music or watch video while not on wifi. I still use the network plenty, to stream music and download, but sometime I will wait for wifi. She told me At&t wants me to enjoy my phone so turn off the wifi for a month and they will cover any overages for that month. She said she would be surprised if I hit 2gig without unusual downloading. I think the free trial run will be sweet to see where I am at after going kinda crazy for a month.
It may be worth a call to anyone who may be interested in a free trial run.
They can do it even if they say they can't. Tell them you are thinking of going with the 4gig plan but your not sure how much you use cause you are holding back a little. Good luck.

 

[Wired4Speed]

I would have them Email me that in writing so you don't get a overage bill.

 

[dchawk81]

Get it in writing because I can hit 6gb without trying.

There's a 4gb plan?

 

[mrro82]

Get it in writing because I can hit 6gb without trying.

There's a 4gb plan?

If you add the tethering to your plan, your cap gets bumped to 4GB.

 

[dchawk81]

Oh gotcha. Thanks. I'm not an AT&T guy so my knowledge was outdated.

 

[Dilrod]

I work for at&t, and I have not heard anything saying this is true.

 

[Patg88]

I work for at&t, and I have not heard anything saying this is true.

I have nothing to gain by bull shizing anyone. I talked to a person in "customer relations" and she did this for me. I confirmed this by talking with a guy at my local At&t store who said there are notes on my account stating to waive data overages on the next billing cycle for a "trial period."

 

[tallal565]

Get it in writing because I can hit 6gb without trying.

There's a 4gb plan?

yeah. i used 4.7gb so far and on the pace to use 5.5 without tethering. just streaming stuff and apps

 

[KCMike]

I'd definately get that statement in writing!

Currently I'm in my first 30 days with AT&T and the capped data plan has me freaked out. I used wifi at home only but try to install apps when I'm at home, however going over does worry me a bit.

I could bump up to the tethering plan, but that still sucks. I wish AT&T had unlimited. I'm still on the fence about canceling & going to another carrier.

 

[Dilrod]

I have nothing to gain by bull shizing anyone. I talked to a person in "customer relations" and she did this for me. I confirmed this by talking with a guy at my local At&t store who said there are notes on my account stating to waive data overages on the next billing cycle for a "trial period."

PM your number, and I can double check for you.

 

[Patg88]

PM your number, and I can double check for you.

Sent

 

[Dilrod]

I can confirm at&t is giving him a trial period of unlimited data for a 30 day trial period.

 

[homescrub]

Why would you believe what AT&T reps say. lol

 

[Jets]

i had 10 dollar unlimited data on my fuze.... lost it with the inspire.

 

[Dilrod]

Why would you believe what AT&T reps say. lol

Im a manager with at&t and I have seen his account notes. He is correct.

 

[Dilrod]

i had 10 dollar unlimited data on my fuze.... lost it with the inspire.

You had the wrong data plan. The $10 unlimited data is for non smart phones. Sounds like you had a non smart phone, and just sim swapped to a htc fuze. Odd that the system never caught it. Usually the system catches smart phone usage within 30 days and tells you to put the correct data on by a certain time or it will be added for you. I know if a rep takes off the smartphone data and puts the $10 unlimited data back on your plan (if your showing that your using a non smart phone in the system) then it wont put it back on.

 

[Jets]

Unlocked phone. Had same plan on an unlocked Blackjack before that. Not sure if still true, but I believe they only care when you buy a phone from them, or a phone subsidized by a contract agreement. Usually you must commit to the data plan anyway when you do an upgrade phone.

 

[WarrenH]

Its one thing for the notes to say give a credit and another to get a rep to issue a credit. Believe me I know.

Sent from my Desire HD using Tapatalk

 

[Dilrod]

Its one thing for the notes to say give a credit and another to get a rep to issue a credit. Believe me I know.

Sent from my Desire HD using Tapatalk

If it is actually noted in the computer on the account, they will give him the credit.

 

[Dilrod]

Unlocked phone. Had same plan on an unlocked Blackjack before that. Not sure if still true, but I believe they only care when you buy a phone from them, or a phone subsidized by a contract agreement. Usually you must commit to the data plan anyway when you do an upgrade phone.

Not true. Anytime you put your sim in a smart phone, you are assessed the data charges. Even if you bought it from a friend. I see many people having smart phone data put on their account when getting phones from other people (stolen probably) and then come in asking why they have a data charge on their account.