Htc Inspire sideload update!!!!

**Juvonycool** · 05-25-2011, 09:10 PM

Hello everyone. My name is Alan. I have great news if you guys want the sideload update from ATT and didn't get it. It's very simple. Call ATT (611) and ask to speak to someone in the PMC dept. When connected to them ask them to send you the sideload update from the Xdm link. They will send it while u r on the phone. Then go to the menu- settings-applications and put a check next to unknown sources and then u r ready to sideload apps! It's that easy. Took about 10 min. Couldn't have been any easier.

**raver_returns** · 05-25-2011, 09:25 PM

Originally Posted by Juvonycool

Hello everyone. My name is Alan. I have great news if you guys want the sideload update from ATT and didn't get it. It's very simple. Call ATT (611) and ask to speak to someone in the PMC dept. When connected to them ask them to send you the sideload update from the Xdm link. They will send it while u r on the phone. Then go to the menu- settings-applications and put a check next to unknown sources and then u r ready to sideload apps! It's that easy. Took about 10 min. Couldn't have been any easier.

What is PMC?

**ztorin** · 05-25-2011, 09:27 PM

Is PMC = Product Management? What's the "XDM Link?"

**Juvonycool** · 05-25-2011, 09:48 PM

Originally Posted by ztorin

Is PMC = Product Management? What's the "XDM Link?"

Pmc is the dept name. Xdm is what the update is under.

**Juvonycool** · 05-25-2011, 09:50 PM

Originally Posted by RaverReturns

What is PMC?

Pmc is the dept name at Att. Just go to technical support and ask for Pmc dept.

**Hawks21** · 05-26-2011, 01:19 AM

Anybody else been able to do it this way?

**erwaso** · 05-26-2011, 09:49 AM

Originally Posted by RaverReturns

What is PMC?

Product management center

**scorpion9618** · 05-26-2011, 09:49 AM

called att said they dont have any dept by that name and no links was patched to htc who told me that i have to wait till it comes to me.

**erwaso** · 05-26-2011, 10:24 AM

Just got off phone . Tech support sent me to Data Support. DS tried doing it himself but didnt have access to link so he tried to get PMC but they were busy so he got online with Advance Rep Support to access it. Couldnt still buut said hes aware that if 3RD PART APP ACCESS didnt push automatically they have the GO to do it manually. Sent me to PMC and said the system is down. Now theyre trying to get a hold of htc for help overall and the wait time is so long they will call me back when they can push it. Estimated time is 30mins

*taps foot waiting*

**Juvonycool** · 05-26-2011, 11:35 AM

Sorry guys but that's exactly how I got it. The lady in the PMC dept had to chat with a few different people to get access to the update but once she got it she pushed it right through. If they say they have no idea then ask to speak to some1 else. HTC can't do anything for u. It's through ATT tech support then Pmc dept and then Xdm file. I had my neighbor do the same exact process and he has it.

**lilme08** · 05-26-2011, 11:57 AM

i called yesterday and the first person did not know what i was talking about so he transferred me to tech support. she didnt know what i was talking about, sent me to htc. htc stated it comes from att and to call back and get another rep. call back next rep know what i am talking about but did not have the system to push it thru to me. i am scheduled for a call back to day so that it can be resolved. so i am waiting...tapping my foot and humming...

**Juvonycool** · 05-26-2011, 12:29 PM

After u get the update Google Samsung Galaxy S2 live wallpaper. The have the ocean and the windmill to download for free. Pretty awesome. Also type in HTC Thunderbolt themes. There's about 30 to download. Make sure u have Astro file manager download to open it up and install. My ph looks totally different now. Love the Windmill wallpaper.

**erwaso** · 05-26-2011, 12:30 PM

They called back and said system was down. Itll take 24hrs minimum for another call back to access link and push it to my aria. Fail

**Shamanic Enzan** · 05-26-2011, 12:42 PM

I've never been more offended in my life.

ATT is trying to play this off as a part of the previous update if you don't have it, Tier 2 Tech Support just reads off a screen.

Didn't work.

**jumper809** · 05-26-2011, 12:46 PM

It's all bull****e!!!

**Shamanic Enzan** · 05-26-2011, 01:00 PM

HTC proved a little more helpful.

Dial *#*#2432546#*#*

Your dialer WILL close, you should get a notification that "check in succeeded"

Try checking for updates then.

Do this BEFORE you check for updates sinc eyou can only check once a day

Note: I couldn't check it because, wouldn't you know it, I checked for updates already.

**piczon1983** · 05-26-2011, 01:16 PM

Originally Posted by Shamanic Enzan

HTC proved a little more helpful.

Dial *#*#2432546#*#*

Your dialer WILL close, you should get a notification that "check in succeeded"

Try checking for updates then.

Do this BEFORE you check for updates sinc eyou can only check once a day

Note: I couldn't check it because, wouldn't you know it, I checked for updates already.

Check under ATT update or HTc update?

**Shamanic Enzan** · 05-26-2011, 01:47 PM

Originally Posted by piczon1983

Check under ATT update or HTc update?

ATT since it is an ATT supplied update.

**erwaso** · 05-26-2011, 01:47 PM

Att update since theyre the ones updating this thing

**erwaso** · 05-26-2011, 01:48 PM

beat me to it haha.

**Shamanic Enzan** · 05-26-2011, 01:55 PM

Originally Posted by erwaso

beat me to it haha.

I'm sneaky like ninja

**erwaso** · 05-26-2011, 01:56 PM

They called back. The xdm tool is down today but she said she did help a guy do this yesterday for his inspire. She said i can call back tomorow to see if its up or just wait for her to call back

**Shamanic Enzan** · 05-26-2011, 02:01 PM

Originally Posted by erwaso

They called back. The xdm tool is down today but she said she did help a guy do this yesterday for his inspire. She said i can call back tomorow to see if its up or just wait for her to call back

I'm on chat right now. Last update "We are getting close. I am working with someone else on this. Thanks for your patience."

So glad it's summer vacation.

EDIT: "It appears that the system used to do this with is having problems. I am working with several other people to see if anyone can gain access to it. " I got a dedicated one folks. Will keep you all posted.

**erwaso** · 05-26-2011, 02:17 PM

I was waiting with her while she chatted with a person with access for 45mins. It ended with "its down" lol. Hope u have better luck. Wish i called yesterday

**Shamanic Enzan** · 05-26-2011, 02:26 PM

Originally Posted by erwaso

I was waiting with her while she chatted with a person with access for 45mins. It ended with "its down" lol. Hope u have better luck. Wish i called yesterday

For verification (My name redacted):

"Lance: Thank you. It appears that the system used to do this with is having problems. I am working with several other people to see if anyone can gain access to it. Thanks again for all your patience.
Enzan: Alright, no problem
Lance: I have checked with many people and all are unable to gain access to the system right now. However, I will continue to work on this and once we are able to access the system and push the update to your phone, I will send you a confirmation text message letting you know it is done.
Enzan: Alright, does anyone have any idea when that will be?
Lance: No, not right now. No one is able to get into it. We are thinking it is a temporary system problem hopefully. I apologize for the inconvenience. However, is there anything else I can help with today?
Enzan: That's about it, is there a reference number I can have incase I contact ATT again if it hasn't shown up in a week?
Enzan: or should I just wait for the text
Lance: No reference number was generated for this. However, If you do not receive a text message within a few hours, then please contact us back at your convenience. I will leave notes on your account about this. We are open until 1 AM.
Enzan: Thank you sir have a good day then"

TLDR: SYSTEM IS DOWN, UPDATE PROCESS IS ON HOLD FOR NOW.

EDIT: Got my lovely "We fixed it!" text.

Spoiler, they didn't fix it.