06-13-2016 07:11 AM
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  1. chrgnthru's Avatar
    So i've yet to receive the update that was released last week I believe so I decided to manually check. I keep getting a "Device Not Registered". How do I go about registering it? I bought this straight from AT&T brand new.
    02-17-2014 12:40 PM
  2. Scott Jacobs1's Avatar
    I have the same issue. I spoke with ATT and they said they had NO CLUE and gave me LG 800 number. LG said that it means there is not an update available for your phone. I said so instead of say no update availbe you say not registered...lol They said exactly! So, I dont know...
    02-19-2014 08:34 PM
  3. chrgnthru's Avatar
    That can't be right because I never received the minor update that was just released.
    02-20-2014 01:25 AM
  4. Scott Jacobs1's Avatar
    I agree! I have not recieved it either but I cant get a straight answer from ATT or LG
    02-20-2014 08:03 AM
  5. mandoman28's Avatar
    That can't be right because I never received the minor update that was just released.
    I had received two minor updates Saturday morning, I received no notice either. My phone just started rebooting and installing the updates on it's own. I had just done a software update search on Thursday and received nothing,

    This morning I did a search and got the Kit Kat update.
    02-24-2014 08:39 PM
  6. lh6461's Avatar
    Im having the same problem. Running stock. Called lg and they said to call att. Att didnt know and told me to wait about a week and they might be able to force push it to me. Tried enabling carrier iq, and factory reset. Im stumped.
    02-24-2014 11:42 PM
  7. hjgarza0930's Avatar
    I've spoke to several ATT tech support reps. They all gave me different answers. I've registered through the LG website also. The most recent rep seemed to be getting annoyed because all my imei numbers matched the system and I got the feeling he thought I was crazy. They all tried the remote ATT service app. I bought through best buy. Pretty sure it's a legit phone. I'm giving them til Monday before I start raising hell. He said it takes up to 72 hrs to push out to everybody. Starting with bigger cities. I live in a small town. Good luck guys.
    02-26-2014 07:18 PM
  8. SactoKingsFan's Avatar
    Some G2 owners seem to have fixed this registration issue by doing a factory reset.
    02-27-2014 12:37 AM
  9. hjgarza0930's Avatar
    Tried reset. No luck.

    Sent from my LG-D800 using AC Forums mobile app
    02-27-2014 09:36 AM
  10. raskal1130's Avatar
    At first, I got the minor updates about a week ago when I told it to update and it worked. I am still on 4.2.2 though. Since I wanted to get it onto Kit Kat, today I tried telling it to update now. Per instructions given by at&t to get Kit Kat (link below), I received the LG G2 Not Registered message and can't try again until tomorrow.

    at&t: Update the LG G2 (D800)- AT&T Wireless Support*
    02-27-2014 10:27 AM
  11. hjgarza0930's Avatar
    That seems to be everyone's error message here. I do manually change the date one day to check again, but same error. Waiting til monday

    Sent from my LG-D800 using AC Forums mobile app
    02-27-2014 03:00 PM
  12. chrgnthru's Avatar
    Just chatted with AT&T Tech support. Everything on there end looks good and says I have the current software. They didn't have the ability to force push the update to me either, It may be due to the fact that I recently check and now have to wait a day to check again. He recommended that I do a factory reset but I'm not able to at the moment. They're supposed to call me back and see if the reset fixed my problem. He went on to say that if it doesn't they may need to start a warranty exchange request, so I'm not sure what the problem may be.
    03-02-2014 02:48 PM
  13. hjgarza0930's Avatar
    I did a reset and it didn't help. Got mine through best buy and am wondering if that is the problem.

    Sent from my LG-D800 using AC Forums mobile app
    03-02-2014 05:44 PM
  14. chrgnthru's Avatar
    I might just skip the reset and just go for a swap out. There isn't many people having success with a reset.
    03-02-2014 07:29 PM
  15. kristoph's Avatar
    I had the not registered issue. I had to go into at&t and grab a new SIM. I then went online and started a chat with an at&t rep. I asked them to push both updates to my phone and while I was in the chat they pushed both updates. I'm now rooted on 4.4.2.

    Sent from my LG-V500 using Tapatalk
    03-02-2014 09:47 PM
  16. chrgnthru's Avatar
    I wonder why the option to push the update to my phone wasn't available to them.
    03-02-2014 09:50 PM
  17. hjgarza0930's Avatar
    I think it has to be the live chat rep.

    Sent from my LG-D800 using AC Forums mobile app
    03-03-2014 07:26 AM
  18. chrgnthru's Avatar
    I think it has to be the live chat rep.

    Sent from my LG-D800 using AC Forums mobile app
    It was. He was unable to push the update on his end to me because he didnt have the option too.
    03-03-2014 03:49 PM
  19. kristoph's Avatar
    Try live chatting again with a technical support rep. It took me two times to get rep who knew what I was talking about. First rep didn't even know the G2 had an update, and couldn't find any info on it.

    Sent from my LG-V500 using Tapatalk
    03-03-2014 11:27 PM
  20. hjgarza0930's Avatar
    They ended up giving a warranty exchange. Overnighted it, put my Sim in. Started up. Checked for update and am now running KitKat.

    Sent from my LG-D800 using AC Forums mobile app
    03-04-2014 08:20 PM
  21. Scott Jacobs1's Avatar
    Its caused by a defective SIM card. Ask ATT for a new sim card and then check for the update.
    03-06-2014 07:34 AM
  22. raskal1130's Avatar
    So I called at&t as they said my number wasn't fully registered. So I followed what they had said to do, then re-registered it. It didn't work, and did a master reset, which didn't work either. After all that, now the phone isn't the same, which I will post in a different thread as it does not pertain to this one. I did not get the update. They explained to me that the update is rolling out in different areas through time, which makes sense. I just wished they had told me that before we spent all this time getting me nowhere.
    03-06-2014 11:20 AM
  23. Scott Jacobs1's Avatar
    Raskal1130 are you still getting the phone is not registered message when you check? If the update is not available in your area it should say.no updates available. Go to an ATT store and ask for a new sim card.
    raskal1130 likes this.
    03-06-2014 12:33 PM
  24. chrgnthru's Avatar
    I was given a warranty exchange and apparently it's coming via snail mail. If the problem persists i'll have to head to a ATT store and get a new sim. Either way Im thinking this new device will be better considering my battery has been absolutely horrible the last 2 months.
    03-06-2014 10:48 PM
  25. raskal1130's Avatar
    Thanks for the info ScottJacobs1, I will go to an at&t store when I get the chance. Chrgnthru, Same here. It started out great at first, and I don't have many apps on this thing. I also have a lot of features turned off (Bluetooth, NFC, etc...). I am hoping I can get this update so that it can possibly make the battery life better. It is weird because when I realized the battery drain being worse, I had the same amount of software as I did before on the device. Nothing was added.
    03-07-2014 08:26 AM
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