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I just answered this in another thread but here it is again:
I'm having the same problem, and as far as I can tell it has to do with either the wi-fi or wi-fi calling (or both) being enabled. Sometimes turning them off helps. I was going crazy with this yesterday as my husband was sending me photos from a cub scout trip & I couldn't download any of them. I just had 8 bubbles all eternally downloading.... I spent an inordinate amount of time googling the problem & it seems to be fairly widespread.... Someone on the T-mobile forum suggested turning off wi-fi & wi-fi calling and that helped for 4 downloads, but not all. I don't have a clue what that means. It seems ridiculous that having wi-fi/wi-fi calling enabled should mess up mms. My old phone, a Blackberry Flip that I hated, for all it's drawbacks had wi-fi calling and never had a problem with downloading mms. Grrrr. I have to have wi-fi and wi-fi calling enabled because we have the worst cell reception at our house. [I have to walk outside about 20 feet from the front door! Plus if I don't have wi-fi enabled I can't get sms!!] Wish I could be more help. If anyone else actually KNOWS what can solve this problem short of a software overhaul, please, please speak up!
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I feel like, if I could have stopped the download, and then restarted it once I had turned off all wifi, maybe it would come through.
Still doesn't explain why I got 2 though.
